Incredibly dissapointed with my experience with this company. Especially because I used them before and had a great experience. The work was initially so bad I thought it was a joke. I underst... See more
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same as previous review paid for item sent emails and messages with no answer
Paid for my copies, it's been a month and haven't received them. Sent emails no reply. Anxious customer wanting photo of my parents. There is no phone number to contact them. Please just want what I... See more
Thank you Lewis for the tremendous job you did restoring a very old photo of my next door neighbour Marie who recently passed away. Her husband was absolutely thrilled with what you were able to ac... See more
Company replied
Company details
Information provided by various external sources
Futura Photo provides old or damaged photo restoration and colourisation services. Quick, professional and personalised team. Get a free quote within 24h.
Contact info
59 Wilcox Street, 3072, Preston, Australia
- hello@futuraphoto.com
- futuraphoto.com
1.9
Poor
62 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and great restoration
Fast service and a wonderful restoration of a special old photo. Communication is exceptional.
7 October 2020
Unprompted review
Reply from Futura Photo
Hi C Biggs, thank you so much for your review, it has been a pleasure assisting you.
very quick reply to my original inquiry…
very quick reply to my original inquiry and better than expected repair of the damaged photograph. The result more than justified the acceptable cost.
Kind Regards,
George
6 October 2020
Unprompted review
Reply from Futura Photo
Hi George, thanks for sharing your experience with Futura Photo. I am glad to hear wee have exceeded your expectations!
Best regards,
Lewis
The process of ordering and payment was…
The process of ordering and payment was easy, the opportunity to stipulate colours was welcome and the speed with which the job was done was impressive. The cost was reasonable and I was pleased with the result as were family members here and overseas.
21 September 2020
Unprompted review
Reply from Futura Photo
Hi Ashley, thanks for making time to give your feedback - in a couple of lines you've summed up everything we are focused on! We are pleased to hear that not only you, but the rest of your family is happy with the outcome.
Kind regards,
Lewis
I highly recommend Futura Photo
I highly recommend Futura Photo. The whole process was seamless and very professional. The result of the photos restoration and colourisation I requested was beyond expectations. Amazing result and beautiful gift. Thank you!
18 September 2020
Unprompted review
Reply from Futura Photo
Thank you Angela for leaving a positive review, we are thrilled to hear we exceeded your expectations and liked the outcome.
If I could give Futura Photo 10 stars I…
If I could give Futura Photo 10 stars I would. From my first enquiry until the project was completed I had 100% confidence I was dealing with a professional company. Every detail of the final photo restoration and colourization was completed to my expectations.
I highly recommend the company and will use their services again,
Catherine
15 September 2020
Unprompted review
Reply from Futura Photo
Hi Catherine, thank you so much for your wonderful review! It's really nice to hear we fulfilled your expectations. We look forward to helping you soon.
Kind regards,
Lewis
An exceptional job
An exceptional job. I am so happy with the results of my photos. Would definitely recommend and use again.
14 September 2020
Unprompted review
Reply from Futura Photo
Hi Diane, we are delighted with such a positive note. Thank l you for making time to leave it here. We look forward to assisting you in the future.
Best,
Lewis
Their service was quick and efficient
Their service was quick and efficient, offering me suggestions to get the best out of the photos I wanted restored. I would highly recommend Futura Photo and will use them again.
9 September 2020
Unprompted review
Reply from Futura Photo
Hi Lesley, very happy to hear you had a positive experience and our recommendations were useful. We hope to help you in the future!
Great service with results beyond…
Great service with results beyond expectations, good communication and fair pricing, highly recommended.
7 September 2020
Unprompted review
Reply from Futura Photo
Hi Natalia, we appreciate your kind words and review. We look forward to assisting you in the future.
Best regards,
Lewis
Excellent service
Excellent service. The faded photo of my beloved grandmother was restored perfectly. I am beyond pleased. Thank you for your wonderful work and fast service.
7 September 2020
Unprompted review
Reply from Futura Photo
Hi, thank you for leaving us such a great review. We are glad to hear you liked our service and are happy with the outcome. We look forward to hearing from you again.
Super happy
I was impressed with the ease of organising for my treasured photo to be repaired, and the promptness to completion. I am very happy with the restoration and have no hesitation in recommending Futura.
30 August 2020
Unprompted review
Reply from Futura Photo
Hi Liz, thank you for taking the time to share your experience and the great review. We look forward to assisting you in the future.
Excellent communication
Excellent communication. I knew exactly what I was receiving when I opened the envelope. Fast and prompt!
28 August 2020
Unprompted review
Reply from Futura Photo
Hi, thanks for your 5 stars! We're pleased that you found the photos printed to your liking. While our service is for digital restoration, printing on high-quality photo paper is an option we offer.
Reply from Futura Photo
Hi, thank you for your 5-star review!
We look forward to hearing from you soon. Note we offer discounts for customers who have used our services in the last 12 months, applicable to all new orders.
Fantastic service
They did an amazing job restoring my highly damaged photo and were able to meet my urgent deadline.
19 August 2020
Unprompted review
Reply from Futura Photo
Hello Mr J, thank you very much for your kind words. While we guarantee to complete the work within a week, to the best of our ability, we are pleased to accommodate requests for urgent restorations. These are often well-received surprises and gifts, and we are delighted to be of help.
I couldn't dream of a better job
I couldn't dream of a better job! Memory land gave me a beautiful smile. Thank you for bringing my family memories back to life!
7 August 2020
Unprompted review
Reply from Futura Photo
Thank you for your review Adoracion, we're glad we can contribute to keep your memories alive.
Delivered excellent results and on time.
6 August 2020
Unprompted review
Reply from Futura Photo
Hi, thank you for your feedback. We will be happy to help you again in the future.
Very good result
Very good result — they take a lot of care.
Excellent, prompt service
6 August 2020
Unprompted review
Reply from Futura Photo
Hi, thank you for your review, we really appreciate your feedback.
We look forward to hearing back from you soon.
A wonderful experience
I had a fantastic experience using Futura Photo, I received a reasonably priced quote with 24 hours and the following photo restoration and colourisation was completely within a week. I was pleased to be consulted throughout out the process ensuring that the end result was exactly what I wanted. I will be using Futura Photo again for future restorations. Seeing old memories made new again is magical.
1 August 2020
Unprompted review
Reply from Futura Photo
Hi Jo, thank you for making time to share your experience with us. I must say you have highlighted the three guarantees with every job we do!
Quick Quote within 24 hours, Order Completion in less than a week and Happiness with the restoration, our work is not complete until we have met your expectations.
Looking forward to helping you soon.
Cheers,
I recently had a 1990's wedding photo…
I recently had a 1990's wedding photo restored by Futura Photo. It had been exposed to the sunlight and had the colours had deteriorated. In less than a week i received the restored photo and was delighted with the result.
25 July 2020
Unprompted review
Reply from Futura Photo
Hi, thank you so much for your great review, we really appreciate your taking the time to share your
experience. We hope the photo will now be kept with your most cherished mementos.
Looking forward to helping you again in the future.
Kind regards,
Lewis
A Master at Restoring Photos
From the time I sent my first email to Lewis to the time I received my finished product I was super impressed with the communication and customer focus from Lewis. His work is second to none and produced amazing results. I would definitely go back to Lewis for any restoration work 100%!
23 July 2020
Unprompted review
Reply from Futura Photo
Hi Chris, thank you for leaving such a nice review. I was pleased to read you appreciated the customer focus; we take pride in giving personalised service to every client!
Kind regards,
Lewis
30 years old photos brought to life!
30 years old photos brought to life!
We gave Futura Photo some old low resolution pictures and we thought they couldn't do much to these photos. But OMG! Most of these photos were scanned after more than 30 years fadding in photo albums or boxes.
Futura Photo did a great job bringing these photos back to life. Brighter colours, clear picture,... I wonder if they have ever looked as good as they look now. Not only the colours were fantastic, they managed to restore details that I couldn't see in the original photos like the fabrics or backgrounds.
The whole process from sending the photos to complete restoration in digital format was prompt and beyond expectations. I will truly recommend their service to any friends looking to get photos restored.
Great work Futura Photo! A+👍
15 July 2020
Unprompted review
Reply from Futura Photo
Thank you very much for sharing your experience.
As you mentioned, the original pictures did not have a high resolution. If these are the only files you have, it's worth a try because there is always room for improvement.
Also, you can still print them in good quality; you have to consider the appropriate dimensions. Here you can see our recommended print sizes based on pixel resolution: futuraphoto.com/frequently-asked-questions/#panel-10
Kind regards,
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