Future Glass Reviews 178

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Shady business. Future glass has held my funds hostage and won't issue a refund for a very simple change in order. Support took weeks to ever reply. And the items that finally did get delivered took a... See more

Rated 5 out of 5 stars

My builder wanted me to pay $2000 for a single panel shower screen, another quote was $800. all up from Future glass (panel/delivery/brackets/ other hardware store items) came out to $400, and 2 hour... See more

Rated 5 out of 5 stars

Ordered 2x shaving cabinets as a preorder. Shortly after they were advertised as 30% off with Black Friday sales. Spoke with company and they did not hesitate to refund me the 30% saving (over $600).... See more

Rated 5 out of 5 stars

Delivery was perfect. Installation was good, but had to go online for installation instructions. If you don’t have reception or have a flat battery you’ll be in some bother. Need installation instruct... See more

Company details

  1. Mirror shop

Written by the company

As one of the world’s leading innovators in designing & manufacturing high quality glass fixtures and decorative features Future Glass brings affordable luxury to every household. Our range of ultra-contemporary and modern bathroom & decorative mirrors provide the highest spec finish and we pride ourselves on being the first to market with modern glazing solutions that boast the best quality in our field. Future Glass - Australia's Most Luxurious Mirrors and Shower Screens


Contact info

4.2

Great

TrustScore 4 out of 5

178 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Don’t hesitate to shop here!

Fantastic products. The satin brass is a lovely soft colour and goes perfectly with ABI Interiors hardware. The quality is top notch and I’ve been completely impressed with the customer service by the four team members I have dealt with

22 March 2023
Rated 5 out of 5 stars

Received while on holiday

I haven’t actually opened my new mirror as yet as am moving house next month and waiting for it to go into the new home but my order arrived in great time and the courier left it in a safe place for us thank you. Am looking forward to actually seeing it set up .. my daughter has one the same who reffered me to you guys and if my mirror is as great as hers then I will be extremely happy.. thank you. Michelle Appleby

17 March 2023
Rated 5 out of 5 stars

Beautiful Piece

True to size and image. Delivery was swift and well packaged. A beautiful mirror that doesn’t overwhelm the room. I have it on the floor but can see a full length image. I would definitely order again form this company

9 March 2023
Rated 5 out of 5 stars

Lovely brass arch mirror

Everything went easily and smoothly, from ordering until delivery 3 days later to regional Queensland. I am so impressed with the whole process, cheap delivery charge and my mirror is gorgeous!

21 February 2023
Rated 5 out of 5 stars

Amazing customer service

I received the first one broken in transit, I sent an email off with photos and they responded asap and sent me a new one! Great customer service and very fast delivery. Mirror is beautiful as well! Would highly recommend buying from them.

20 February 2023
Rated 5 out of 5 stars

Terrific company to deal with

Ordered 2x shaving cabinets as a preorder. Shortly after they were advertised as 30% off with Black Friday sales. Spoke with company and they did not hesitate to refund me the 30% saving (over $600). I was kept informed of any delays with delivery and items delivered as soon as stock was available. Great company to deal with. Cabinets are to be installed over next couple of weeks, so cannot comment yet on quality of products, but I feel very confident that they will be perfect 👌

1 January 2023
Rated 4 out of 5 stars

Their website easy to use

Their website easy to use, the item I was after was discontinued which was a shame but bought a bathroom mirror which I’m happy with it was out of stock but when in stock future glass delivered immediately very helpful & friendly to deal with.

23 October 2022
Rated 5 out of 5 stars

Great mirror

Great mirror. It came well packed for its arrival in one piece. I ordered as a pre-order and it came when it was expected to come. Overall happy with my experience and would use future glass again.

16 November 2022
Rated 1 out of 5 stars

Still have not had an answer for when I…

Still have not had an answer for when I get a refund for the shower screen that never arrived. Now the phone line says contact via email. And you want me to accept your terms and conditions.

10 November 2022
Future Glass logo

Reply from Future Glass

Dear Lawrence,

Thank you for taking the time to share your feedback with us. We want to sincerely apologize for the disappointing service you experienced, which fell short of the high standard we set for ourselves.

Please know that we take your concerns seriously, and we are committed to addressing them with the utmost urgency. We will be investigating what went wrong with our freight partners here and implementing new procedures to prevent this from happening again in the future.

I can see that a refund was issues in January after our investigations were completed

Once again, we apologize for any inconvenience caused.

Best regards,
The Future Glass Team

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