Every time we visit this establishment the food is always undercooked or cold. I usually don't complain but too many times it's the same results. Tortillas has to be cooked or at least heated. These a... See more
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TAMPA Lutz Florida Great food , reasonable pricing. But the girls at recepetion are not friendly. I have visited a few times and same kind of response. . My kid was not comfortable to place the nex... See more
If you want HOT and FRESH, this is definitely NOT the place to go.................generic ok food that FILLS a hole --the only main taste is CIlantro--its always been like this.......its convenient is... See more
Tonight (10/15/2022) was my first visit to Fuzzy's Royal/Central Expwy location. Customer service was off the chart. Food amazing and delicious. Burritos are huge (enough for 2), chips are warm a... See more
Company details
Information provided by various external sources
Fuzzy’s Taco Shop’s corporate-owned and franchise locations are now serving fresh, handmade Baja-style Mexican food in 81 stores across 9 states, with many more to open soon. All of our restaurants offer indoor and patio seating, and our specialties in...
Contact info
Fort Worth, United States
- fuzzystacoshop.com
I've been going to Fuzzy's on and off…
I've been going to Fuzzy's on and off the past 8 years. It's a staple here in the DFW Metroplex with a decent amount of locations sprinkled throughout. Their food is pretty good but a tad pricey. Just a couple of issues about the brand for me written below.
This issue was all precipitated when I downloaded their app (in all fairness it has since been completely redone in September 2019). The app worked for a few visits as I accrued points. On independence day this year, they offered me free queso and chips. Those who are not lactose intolerant can't say no to that. I made an order on the app for pickup.
Made the to go pickup and asked them about the free queso and chips. They admitted that the app was not working and that they couldn't give me the deal. The resolution provided by the manager was for me to call their corporate office for a code for this advertisement that spurred a purchase. We all know that the thing to do there would've been to hand me the chips and queso. So I left and brushed it off.
Then I get home hungry -and without queso :-)- with my order and it was made wrong and shorted two tacos in a larger order. Upon calling the staff to report that the queso-less guy also had his order made wrong and shorted, so their solution was for me to get back in the car and they would get me two tacos that they missed. Or if that's not good, they would write my name down for the next time. Is that Fuzzy's philosophy on handling compounded food mistakes?
Later that afternoon, I wrote their corporate and never heard back. Not even an acknowledgement of my gripe. Hmmm... I think I used the app to send the complaint experience now. So yes, I guess they never got it. Oh well. Two stars it is. Haven't ate at Fuzzy's since because it seemed they could care less.
19 October 2019
Unprompted review
it is a chain restaurant however …
it is a chain restaurant however nevertheless top for fast taco binge. chicken hard taco changed into true. Chips are sprinkled with a seasoning that I swear is from the Shake-n-Bake box...in a good way.
18 April 2017
Unprompted review
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