Drawdown -overall drawdown LIMIT harsh one (every traded will fail at some stage) my story brought 5k two & 10k one account one 5k lost due to sllppage 10 k lost due to overall draw down li... See more
Company replied
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See what reviewers are saying
This platform is more like a Scammer. They are giving offers to attract more people and but after passing through evaluation or 2 Challange phase and KYC completed they don't provide funded or Expert... See more
Company replied
Really great prop firm ready to help passionate traders get funded. The prop firm got reasonable spreads with no slippage and great customer support. Especially Victoria is really great, friendly and... See more
in support chat no any agent available only chat bot available. no timely answer from support. I HAVE BUY INSTANT ACCOUNT PAYMENT RECEIVE BUT NEED KYC VERIFICATION BUT VERIFICATION LINK NOT WORKING. t... See more
Company replied
Company details
Written by the company
Founded in 2023, FXCI is an established financial institution dedicated to providing funding for traders worldwide. The company has proudly announced the launch of an innovative funding program, which involves the careful selection of disciplined and consistent traders, granting them support and access to the institution's capital. The company realizes that lack of access to funds is one of the biggest barriers for those who want to hit the next level of trading. With a mission to find as many talented traders as possible who can trade their capital, FXCI has successfully empowered over 3,000 traders since its launch.
Contact info
6 Burrows Court, L3 6JZ, Liverpool, United Kingdom
- +447753810245
- support@fxci.com
- fxci.com
Breach of guidelines
It is ideal for risk takers
It is ideal for risk takers. The 10% target on the $50k intraday challenge motivated me to streamline my strategy. The hard stop daily loss limit kept me in check and focused, and I hit my goal in a few days. The up to 99% share of profits is a revelation. Fast withdrawals and easy access to funds make this a top-notch program. Highly recommended for traders looking for decent profits.
27 February 2025
Unprompted review
This is perfect for long-term traders
This is perfect for long-term traders. With FXCI, I enjoy the ability to trade whenever I want, without being much concerned about time related constraints. This aspect make a big difference for me.
25 February 2025
Unprompted review
i saw a message is discord general chat…
i saw a message is discord general chat of official group where a person completed all stage of challenge but they did not get account the company said u take your refund they share their email screenshot shot and the incident happened to i purchased raw spread account which has 10 or 12 point spread but i placed a trade where i got spread of 10 pips also i setup tp and sl the market goes on my tp but due to spread i am in loss of 50 dollars i have also a pic of that trade
25 February 2025
Unprompted review
Reply from FXCI
Dear Mr Akash
Thank you for sharing your experience.
We always care about our clients, so please contact us via email at support@fxci.com and we will definitely review your issue with the spreads.
Your satisfaction is our priority, and we are committed to thoroughly investigating any concerns you may have. We look forward to assisting you further.
Sincerely,
FXCI Team
Drawdown -overall drawdown LIMIT harsh…
Drawdown -overall drawdown LIMIT harsh one (every traded will fail at some stage)
my story
brought 5k two & 10k one account
one 5k lost due to sllppage
10 k lost due to overall draw down limit
one 5 k passed both phases but denied funded account Reason Latency arbitrage trading
how can small prop frm trader trade latency arbitrage
finally money also not refunded
22 February 2025
Unprompted review
Reply from FXCI
Dear Mr Sancheti,
Thank you for taking the time to share your experience. After reviewing your account, we’d like to clarify a few important points:
Your account did not pass our risk assessment, which is a mandatory step to ensure fair and secure trading conditions.
You were provided with the option to have your payment refunded, and that refund has already been processed.
Please note that the processing time depends on the payment system, which is outside of our control. We kindly ask for your patience during this period.
We remain committed to upholding fair trading practices and ensuring a transparent process for all our clients. If you have any further questions or concerns, please do not hesitate to contact our support team.
Sincerely,
FXCI Team
Alert
they are a scam firm i purchased a 50k 2 phase account and passed it in 3 days for phase 1 and 3 days for phase 2 with a 75% win rate on both phases then they told me to do kyc and said it will take 7 days to recieve my contract in my email but on the 5th day the sent me an email that we cannot provide you a fxci expert account cause i have used more margin and this margin level is never told to me on their website they gave me an excuse that my trades cannot be replicated on the real market as if they are replicating other traders trade on real market final verdict don't fall for this scammer propfirm they just have a good website to lure customers in
20 February 2025
Unprompted review
Reply from FXCI
Dear Mr Ranjan
Thank you for your feedback.
Our risk team has thoroughly reviewed your trading history and, regrettably, determined that you did not meet our risk criteria due to inconsistent trading.
Additionally, you were offered the option to either retake the challenge free of charge or receive a refund. You opted for the refund, and your request is currently being processed. Please await further updates.
Sincerely,
FXCI Team
THEY ARE COLLECTING YOUR BANK DATA TO
BE careful they use ALL YOUR DATA , BANK ACCOUNT AND CARD TO REBURCHASE EXPINSEVE CHANLLNGES , AND THEN FAIL THEM , IF YOU BUY A SMALL ACCOUNT ALSO THEY HAVE ALL YOUR INFORMAITON WITH IN 2 WEEK THEY WILL PURCHASE A BIG ACCOUNT WITH YOUR CARD INFORMAITON THAT THEY HAVE . BE VERYY CAREFUL THIS HAS HAPPEN TO ME AND I HAVE SCREENSHOT OF IT
23 February 2025
Unprompted review
Reply from FXCI
Dear Arashzam,
Thank you for sharing your concerns. We want to assure you that our company operates strictly in compliance with all regulations and conducts fully legal transactions using the most secure payment methods available. The email you received was sent in error and did not represent an actual attempt to withdraw funds or make any deposits using your bank account or card information.
We encourage you to verify with your bank, as no withdrawal attempts have been made. Our commitment to honest business practices means that we are always ready to cooperate and clarify any ambiguous situations.
Thank you for your understanding and for giving us the opportunity to address your concerns.
Sincerely,
FXCI Team
A firm which has its own rules
this is the worst prop firm i have ever seen, i passed my evaluation, then my KYC was done after 2 days, any other prop firm does the kyc and gives master account in 3/4 days, first they said it will take 7 days, then they said " we say within 7 days but it take few more days" why i dont know, i got my master account after 10 days, then after trading 2 days one whole day my account was locked, they said technical error and now the most shocking thing happened, my daily draw down is zero, but my maximum loss has reached, how? they have their own rule of trailing Maximum loss, have you ever seen a prop firm do that? i mean i made a profit of 1300$ and in one trade i made a loss of 1000$ so is it loss of 1000$ of a profit of 300$? and their customer service is the worst, before you become their customer, they reply within seconds, but after you become their customer, they dont care, i am still, i am still shocked that my daily draw down is zero and i still somehow violated their maximum loss. when i contacted them for reset option, they are said "its not available now" whereas i saw a review here on trust pilot that he used the reset option, so are they paid reviews? now they are even closing the chat, is this the way a trusted company works?
show me which other prop firm does trailing loss for maximum loss, how is it even possible? my daily draw down is still zero, no reputed prop firms has this rule, i have accounts in many firms, this is the only firm i saw, and its not even mentioned in the contract, only scammer prop firms uses these rules, show me one reputed firm that has this rule
20 February 2025
Unprompted review
Reply from FXCI
Dear Mohammed,
Thank you for sharing your feedback. We truly understand your frustration and appreciate the opportunity to address your concerns:
• Trailing Maximum Drawdown: Our maximum drawdown is a trailing mechanism—meaning it is calculated based on the highest balance achieved by the client. This approach is consistent with many other prop firms and is designed to protect both our traders and the firm.
• Account Issuance Process: Funded accounts are issued on a first-come, first-served basis following a thorough review by our risk team. This process ensures fairness and maintains our high standards of risk management.
• Reset Function: The reset feature is currently in beta testing and is available to a limited group of users. When purchasing a challenge, the reset option isn’t displayed in the settings, ensuring that all terms are transparent and fair from the outset.
• Customer Support: Our chat support is available 24/7. Our agents are committed to providing clear and accurate information, and we do not close chats without reason. We are continuously working to improve our support services based on valuable feedback like yours.
We appreciate your input and are dedicated to making improvements. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Sincerely,
FXCI team
FXCI IS A SCAM
I have completed and passed there challenge and then done my kyc and was ready to sign the contract and waiting for my live account then these guys took more than one week to response and then suddenly they email me and said there risk management team have rejected my account by giving some illogical reasons that have not mentioned in there FAQ and challenge rules... and there terms and conditions says if I have passed my account they will provide me my refund and its been more than 2 weeks I haven't got my money I am still stuck and unable to buy any other challenge from other firms coz my money is stuck........... that's what they do they take your money and even though you passed there challenge they reject it and keep your money I had matched all there perimeters in trading and traded under there rules and still they rejected by giving and illogical reason
14 January 2025
Unprompted review
Reply from FXCI
Dear Abhishek Kashyap,
Thank you for your feedback. We understand your frustration, and we sincerely apologize for any inconvenience caused during this process.
After reviewing your case, we must clarify that, unfortunately, you did not pass the verification conducted by our risk management team. As a result, a full refund of your payment has been initiated. This refund has already been processed, and we kindly request you to check your account for confirmation.
We value transparency and fairness in our processes and strive to ensure a smooth experience for all participants. Should you have any further questions or concerns, please feel free to reach out to our support team.
Best regards,
FXCI Support team
Since when i register with this company it’s make me feel great. Because I have more experience, thank you very much. May Almighty bless Alpha group
Because this company have an experience intelligent workers
4 January 2025
I want to inform all traders that I…
I want to inform all traders that I passed their P2 too but they didn't give me account because of money management team said you are risky for us and their risk management team said. Also, it is not written in the roll that you have to use Lord Size, they have cheated me in the name of money management and they can do this to you too. May Allah protect them.When you people pass their PTO account and say you are lucky for us, they will tell you to take back your fee, which causes us a lot of loss because we have worked so hard. Hoi hoti hai ap inse child they don't have any money management role but still they say money management team has refused to give account.These people are not even worth one star, but we have to click one star, that's why we have given one star.
15 December 2024
Unprompted review
Reply from FXCI
Dear Client,
Thank you for sharing your feedback regarding your experience with our prop firm. We appreciate the time you took to express your concerns and regret any frustration you may have encountered.
Our Risk Management and Money Management teams carefully review each trader’s performance and overall level of risk. Although you passed certain aspects of our evaluation process, the results of our analysis indicated a trading approach that exceeded our acceptable risk parameters. Consequently, we could not proceed with providing you a funded account.
Please note that our guidelines concerning trading activities can be found here:
https://help.fxci.com/what-activities-violate-the-rules/
However, these rules are not exhaustive. We strongly encourage all traders to familiarize themselves with our risk policies to ensure a fair and compliant trading experience for everyone.
We understand the time and effort you invested. Should you wish to discuss this matter further or require additional clarification, please feel free to reach out to our Support Team. We value your input and remain committed to improving our services for all our clients.
Sincerely,
FXCI Support Team
Big scam?
Challenge phase went very well. Up until this point also very good experience with FXCI.
However…
I passed my challenge on the 11th of December. All the address verification etc was successful so I just needed to sign the contract at this point before I would receive my live 100k account.
They say this takes 24-48 hours but sometimes up to 4 days. After 4 days I didn’t receive anything so I messaged them and got a quick reply that said I would receive it on/before the 20th of December.
It is now the 20th of December, evening time, and I didn’t receive anything. If I receive my contract and live account today or tomorrow I would change my experience to 4-5 stars because I understand things can get busy and if you are communicative about it, it is no problem.
But fail to follow up on promises and you quickly lose ALL trust.
20 December 2024
Unprompted review
Reply from FXCI
Dear Yorick,
Thank you for sharing your experience with us. We understand the importance of clear and timely communication, and we apologize for any inconvenience caused by the delay.
After you successfully completed the Challenge phase, our Risk Management team determined that your account would require unique trading conditions in accordance with our internal guidelines. Recognizing that these conditions might not align with your initial expectations, we offered you two resolution options. Per your preference, you chose to receive a full refund of your challenge fee.
We appreciate your cooperation throughout this process and are glad we could address your concerns in a satisfactory manner. If you have any further questions or need assistance in the future, please feel free to get in touch.
Sincerely,
FXCI Support Team
Just my honest comment
$1700 commission for opening a 5lot WTI trade plus the spread!!! So my daily loss limit pretty much blown up just by the commission of a single trade alone. I was speechless! Bank robbery is better than this. Just my honest comment, STAY FAR AWAY from fxci. Don't just look for cheap accounts. Just understand there are reasons behind cheap account offers. Choose a prop firm who is already stable and have good reputation about payouts
13 December 2024
Reply from FXCI
Dear Client,
Thank you for sharing your honest comment and concerns. We respect every trader’s right to choose a firm that best aligns with their goals and expectations. At our prop firm, we strive to maintain a transparent, fair, and open environment for our clients—regardless of account size or pricing.
We understand that “cheap” offers might raise questions, which is why we believe in clear guidelines, comprehensive support, and consistent payout processes. Our approach is designed to ensure accessibility for traders at all levels, while still upholding rigorous risk management and sustainable business practices.
We always encourage potential clients to research thoroughly, compare different firms, and reach out for further details if something seems unclear. If you or any other trader would like more information about our track record, payout policies, or the reasoning behind our account structures, please feel free to contact us directly. We welcome every opportunity to clarify our processes and demonstrate our commitment to integrity.
Thank you again for taking the time to provide feedback. Should you have any additional questions or concerns, we are here to help.
Sincerely,
FXCI Support Team
It's very smooth
17 December 2024
Reply from FXCI
Dear Naveed,
Thank you so much for sharing your positive feedback! We’re delighted to know you found your experience “very smooth.” Our team is committed to providing a seamless and user-friendly environment for all traders. Should you have any suggestions or questions, please feel free to reach out to us anytime. We look forward to continuing to meet—and exceed—your expectations!
Sincerely,
FXCI Support Team
I think the whole experience with the…
I think the whole experience with the prop firm is great, this is my first time trading with CTrader but it’s not that bad. Adjusting was quite easy. I’d say my experience is good
10 November 2024
Reply from FXCI
Thank you so much for your positive feedback! We are truly delighted to hear that you had a great experience with our services. Your satisfaction means the world to us, and it's wonderful to know that we could meet your expectations.
At FXCi, we strive to provide the best possible experience for our customers, and your kind words motivate us to continue our efforts. We appreciate your trust in us and look forward to supporting you in the future.
Best regards,
FXCi
INTERVIEW ON PURPOSE SUP SLOW
Support slow I passed phase 1 and 2 they do to me an interview on PURPOSE then they said me decline account someone else using it like an excuse so they don t give me the live account.
6 November 2024
Unprompted review
Reply from FXCI
Thank you for your feedback. We understand your disappointment regarding the denial of your live account due to the use of different IP addresses. We strive to maintain a secure trading environment, and our policies are designed to protect all our users.
While we appreciate your understanding of our guidelines, it's important for us to uphold these rules to ensure the integrity of the trading experience. If you have any further questions or would like additional clarification, please don't hesitate to reach out.
Best regards,
FXCi
i finally got my live account after worried that i wasnt gonna get it but they eventually came through
Well initially this review was a 1 star cos i passed a challenge and i didnt get my account but i later got the contract and im already trading with the live account. That is a good one and i am changing this to a 5 star. I hope everything goes well from here. Cant wait to make my first withdrawal in next 14days
29 October 2024
Unprompted review
Excellent Customer Service with their live chat and they'll make sure you understand every clear before you can even start trading
So far on my side everything is going pretty well because I just passed my phase 1 challenge and I'm currently working on phase 2 challenge so I will keep updating everything
30 October 2024
Fast payout, best prop firm
I won a 5K account from weekly streaming giveaway, and I passed both phase 1 and phase 2 in a single day. I can still trade even during major news events. I use FXCI cTrader, and it never freezes unless it’s updating. I requested a payout via bank wire, and it was processed in less than 3 working days. Their customer service is super responsive, both on their website and on Discord.
1 October 2024
Unprompted review
It’s a good platform and I think I…
It’s a good platform and I think I enjoy trading with you guys
7 September 2024
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