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FX Replay Reviews 572

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times. However, some customers also noted issues with the website, mentioning bugs, lagging, and occasional crashes that impacted their user experience. A few other people also felt that the customer support was bad, with some experiencing slow replies or a lack of care.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting its smoothness, intuitiveness,... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speed and... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers praise the platform as fantastic for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an unexpected subscription renewal and reached out to FX Replay for help. Sebastian Patzi assisted me, and I couldn’t be more grateful. He responded quickly, was incredibly understanding,... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more

Company replied

Rated 5 out of 5 stars

I’ve been using FXReplay for over a year now, and it continues to impress me. The platform strikes the perfect balance between being in-depth and detailed, while remaining clean, simple, and gen... See more

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more


Company details

  1. Software company

Written by the company

FX Replay is a 100% web-based backtesting tool that uses the best charting platform in the market, TradingView, to bring you the BEST backtesting experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

If i become profitable it could…

If i become profitable it could possible for this one platform or software whatever it is . It's have a deep impact on my journey. Thankyou fxreplay for giving access to this tool 🔥. I am greatful that God introduced me with fxreplay......

10 May 2026
Unprompted review
Rated 4 out of 5 stars

the best i had with e-company

Actually the best i had with e-company
I had problems with cancelling the subscription so i said let's just empty the card till the month end so when i put money on the card and forgot about it and they charged me for subscription.
i talked to customer service they understand me and ask if i had any other problems+ cancelled the subscription that i didn't wnat and gave me my money back (only 2 days from asking for their help which is good)
They also offered me a discount
They will always be my go to for backtest and journaling my journey
I did have technical issues with backtesting but i wont gave them a bad review for that sinc it was only for 2 week of a 2 month use +if you ever had issues and you don't want to use fxreplay because of that you can ask them for a refund and they will accept it not like other websites that will just scam you and not refund your money while they have issues with what you paid for

6 May 2026
Unprompted review
Rated 1 out of 5 stars

I don't get the idea of having another…

I don't get the idea of having another language for scripts. Pine is just fine. I tried to translate the indicator of Pine to the FR Script, but it is a complete mess. And I have another indicator that I pay for, I can't test it inside FX Replay. And the performance is too slow to work with.
People will talk about AI to build the script, but not even the documentation is complete, and AI does not recognize how to work with it yet.
After working six months, I gave in.

1 April 2026
Unprompted review
FX Replay logo

Reply from FX Replay

Hey — really appreciate you taking the time to share this. That sounds frustrating, especially after putting in six months.

We’d genuinely like to help turn this around. Would you be open to creating a support ticket so our team can look into your specific setup (scripts, performance, indicators)? You can reach us at contactus@fxreplay.com. We can even jump on a call with you to go through everything step by step and find a proper solution.

Your experience matters a lot to us, and we’d love the chance to make this right 🙌

Rated 5 out of 5 stars

Vivek from the support team was…

Vivek from the support team was incredibly quick and professional in addressing my issue.
I received a friendly and efficient response and the problem was fully resolved within 24 hours.
I highly recommend their support team and had a thoroughly positive experience.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

The best software to backtest but i would like to ask if it can be a little bit more optimized for low end devices.

30 April 2026
Unprompted review

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