Fylde Clinic Reviews 

759
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably simple and straightforward, while product prices remain very competitive. Consumers also deeply appreciate the prompt shipping, secure packaging, and professional staff who handle medical inquiries thoroughly and kindly. Many buyers state that everyday transactions are consistently smooth and efficient from start to finish. However, some reviewers were not happy with occasional delivery delays, tracking confusion, or receiving incomplete orders with missing items. A few people also mentioned experiencing slower response times or minor problems with external couriers managing shipments.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt delivery and competitive pricing. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Order

Reviewers highlight positive aspects of the order process, describing it as simple, straightforward, and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and reasonable rates compared... See more

Staff

People report positive experiences with staff, highlighting supportive and professional service throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unable to obtain the specific dressings that I needed locally I turned to Fylde. Order process was simple and straightforward and price competitive. Although the time of delivery had to be changed to... See more

Rated 5 out of 5 stars

New website is easy to use. Questions from pharmacists are dealt with in a timely manner. Items are almost always with me within 24 hours, even when ordered on a Sunday. Item is always very well packa... See more

Rated 5 out of 5 stars

Very happy with Fylde Clinic. I have used them repeatedly and would highly recommend to family & friends. To anyone who is reading this review. Once they review & are satisfied the medication is s... See more

Rated 5 out of 5 stars

I ordered a product from this company as they had it at a really good price ,website easy to look round ,payment was straightforward and I was kept updated by emails about delivery. The delivery was... See more


Company details

  1. #46 of 115 best companies in Online Pharmacy
  2. #24 of 42 best companies in Health consultant
  3. #50 of 103 best companies in Pharmacy
  4. #13 of 20 best companies in Travel clinic
  5. #31 of 75 best companies in Weight-Loss Service

Written by the company

Fylde Clinic is a UK Registered Online Pharmacy based in Preston, offers high-quality online medical treatments, providing convenient and professional healthcare services from the comfort of your home. With a commitment to patient care and expert advice, Fylde Clinic ensures reliable, confidential, and accessible healthcare solutions tailored to your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

759 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(759)

544 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Quick, efficient service, speedilly delivery and also quick answers to my questions when I have posted them.

25 June 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Good website, easy to order; well-priced product, brand new in original box, delivered ahead of schedule. Will order again when required.

Fylde Clinic highly recommended.

22 June 2026
Rated 1 out of 5 stars

Pay for 3 get 1

Purchased gaviscon 3 x 60 tablets on eBay.
I ordered 2 of the 3 x 60
Only got 2 packs hence 4 still outstanding.
Contacted them 2 via eBay, the don't even have the courtesy to respond.
If you want to order and pay for 3 but only get one this is the company for you.
I will update when ebay and or trading standards have investigated.
It is obviously a twist on buy one get two free. But this is fraud

25 April 2026
Unprompted review
Fylde Clinic logo

Reply from Fylde Clinic

Dear Customer,

Please accept our sincere apologies for the delay in responding to your enquiry.

We truly value our customers and appreciate your feedback.
We have now processed a full refund for your order. Please allow 2–3 working days for the funds to appear back in your bank account.

Having checked the product listing on our ebay listings website, we can confirm that it was displayed as a single pack rather than a pack of three, so we believe there may have been a misunderstanding. However, we would still like to resolve this matter to your satisfaction.

Please check your Ebay message inbox for the next steps mentioned for resolution or e-mail us at hello@fyldeclinic.co.uk we will help to resolve this better.

Thank you for your understanding, and we hope to restore your confidence in our service.

Kind regards,
Fylde Clinic

Rated 4 out of 5 stars

Quick and easy

Quick, easy and competitively priced. The reason for 4 stars is that I've 'signed up for news and offers' I've never been sent anything

28 June 2026
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Order and approved in less than 24hours. Delivery next day also by DPD. First class service. I'm now buying every month. Thank you Fylde Clinic for your amazing service.

23 June 2026
Rated 1 out of 5 stars

Quick customer service

The product I had received had no liquid in it! It seems after explaining what had happened they have sent me another bottle with some liquid in, so we will see.

22 June 2026
Fylde Clinic logo

Reply from Fylde Clinic

Dear Customer,

Thank you for your feedback, and we are very sorry to hear that you received a defective product.

We have arranged for a replacement bottle to be sent to you immediately, and you should receive it shortly. We sincerely apologise for the inconvenience this has caused.

For further assistance and resolution we have sent you an E-mail please check your inbox.

Kind Regards
Team Fylde Clinic

Rated 5 out of 5 stars

I am very happy with the quality of…

I am very happy with the quality of service from the Fylde Clinic, they are warm, friendly, very knowledgeable and professional. Quick hassle free turnaround time for assessments and prescribing medicines in this case assisting me in my Weightloss journey with weigh loss medication. Thank you again been a pleasure dealing with you.

22 June 2026
Rated 5 out of 5 stars

Fylde clinic have been fantastic since…

Fylde clinic have been fantastic since I started ordering Mounjaro from them .. always helpful when I've had a query and fast delivery. Sorted out a delivery problem I had straight away. Overall very helpful and good priced compared to a lot of pharmacies .
Easy to use website
Thank you Fylde

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Product was brilliant with brilliant…

Product was brilliant with brilliant price ! Delivery outstanding but unfortunately was not packed very well and one bottle had leaked everywhere! They responded well to my query but wanted proof of leakage and packaging had been thrown away as was leaking everywhere ! They responded quickly and satisfactorily to my issue

11 June 2026
Rated 5 out of 5 stars

Quick to respond and sort any issues.

I ordered a product from Fylde which was not what I expected going by the description and image, however upon querying this via email Jacob quickly sent the correct item to me as a free replacement. Excellent service thank you.

19 June 2026
Unprompted review
Rated 2 out of 5 stars
Fylde Clinic logo

Reply from Fylde Clinic

Dear Customer,

Please accept our sincere apologies for the error with your order. We are very sorry to hear that your shipment was missing part of the items you were expecting.

We have investigated the issue, rectified the error on our end, and arranged for the missing items to be sent to you as a replacement as quickly as possible.

We understand how disappointing this must have been and sincerely apologise for the inconvenience caused. We appreciate your patience and thank you for giving us the opportunity to put things right.

If you have any further questions or require any additional assistance, please do not hesitate to contact us.

Kind regards,
Fylde Clinic

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