Super fast at getting back to you as a winner on a Wednesday they have told me my winnings should be with me by Friday so happy!! Myself and my daughter love Fyne and its all we use Fantastic products... See more
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Absolutely gorgeous luxurious products, which are my go-too for any skin care and makeup products. I've even got friends and family to try, and they too are now 'hooked'. Would highly recommend, gi... See more
First time customer but fantastic customer service. I won a double up on the live stream and was dealt with super quick and professionally. Thanks Kelvin!
I’ve ordered so much from Fyne and not only is the quality amazing but whenever I’ve had to contact their customer service team, they always get back to me quickly and get everything sorted. 10/10 def... See more
4.6
Excellent
105 reviews
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I’ve had such a bad experience with…
I’ve had such a bad experience with this company and I actually feel that because I haven’t been silent about my mistreatment, they've black balled me.
They kept lying about changing my delivery address which caused so much inconvenience when retrieving them.
When I proved/showed evidence that they were lying/clearly made mistakes on their side, they ignored every single one of my correspondence's (via TikTok, Instagram and email). They claimed they can’t change the shipping address details.
I provided screenshot evidence of what shipping information I input when ordering , photo evidence of the ACTUAL shipping label on my item (when the owner of the house finally returned from holiday and was able to get my package 3 weeks after ordering) and correspondence from ROYAL MAIL backing my claim.
Pin drop silence
It’s been over 2 months and my emails and messages via social media have been ignored.
This delivery address issue relates to ALL 5 ORDERS I had made. I kept giving them chances as I genuinely liked the product.
I stupidly thought, let me continue to provide my custom, but obviously they didn’t care.
My most recent purchase was made 10.01.24. Now they recalled my order??. The tracking info- as of 11.01.24- states it’s on its way back to the sender. Why??
I have never ever experienced such poor and disgusting customer service. I’m shocked
All this viral companies only care about taking peoples money. They don’t care about customer service in the slightest and it’s disturbing
Just because I’m not a big time influencer doesn’t mean I should be treated like this.
12 January 2024
Unprompted review
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