FYTOO Reviews 10,564

I had great experience. I actually had to reorder, but customer service is awesome ‼️💯💯💯

They answer fast the message

So satisfied with my order. The eyeglasses are great quality and so beutiful. I recomends 100% FYTOO.

The company has quality and good customer service

They told me they would replace my glasses and I only have to pay shipping. Very nice!

Good communication and great-looking frames.
I tried 2 other companies and wasn't happy at all with the prescription lenses or the look of the frames.
The 2 pairs I've gotten from Fytoo are great and I get lots of compliments. Their communication is excellent also.

I just received my new glasses and am absolutely loving them ❤️They are my prescription to a “t” and I can highly recommend this site‼️

If you keep in mind to return it if you don’t like .. then don’t order here I order one delivered in week didn’t like cheap plastics..so contact support to return they initially offered 30%discounts on next pair instead of return when email few times they agreed to return, gave me address somewhere in china to sent back and when I checked with post they told around $90 to sent to china through express post … its sort of trap.

Customer service was very knowledgeable about my order. I love the glasses, they fit me very well.

Hello! I’ve been buying glasses from FYTOO for several years now. They are perfect for me—they don't scratch, the quality of the frames is excellent, and the service is superb. I recommend them 100%. Several of us in the family are now huge fans of FYTOO!

I love their customer service quick response when you sent in request.. I have experienced this reoccurring problem about not getting my order as scheduled. I do like my previous glasses ordered.

I love my glasses from Fytoo! They are unique and the lens are perfect and I have progressive lenses

The experience that I had with fytoo was amazing. Customer service was responsive and worked well with me as a customer. They went above and beyond, they helped me with my order to make sure the order was correct. The website was easy, plug and play and if you mess up send a email to customer service they will get u straight.

I received your glasses a few days ago, and they're great. I really like the way they look, but I was also pleasantly surprised by how well they were packaged. The fact that they came in bags, with extra wipes and a mini screwdriver was simply amazing!
I'll definitely recommend your glasses

Great costumer service! I will buy again!

Due to shipping issues my glasses didn't arrive. But customer service has been very attentive. I can't wait to receive my newly shipped package.

I would strongly caution consumers before ordering from Fytoo.

I ordered glasses advertised as “medium” with a listed frame width of 137 mm. The glasses I received were much larger and measured approximately 145 mm across when placed on a ruler. I sent the company clear photographic evidence, but customer service repeatedly insisted the frames were still 137 mm despite the measurement being visible in the photo.

The replacement process became even more frustrating. I selected replacement glasses through my cart with photochromic/darkening lenses already chosen and instructed customer service to process the glasses in my cart. Instead, they processed the order with clear lenses. I contacted them immediately to correct the mistake before shipment, but they later claimed I had selected the clear lenses myself.

The overall experience has involved inaccurate product descriptions, poor communication, refusal to acknowledge documentation, and a very frustrating return/replacement process.

I have been shopping with them for years now and i love the big variety! They are always upgraded their glasses and look forward to my next pair!

We were really impressed with the customer service and the follow-up. They really ensured we received satisfactory results.

I received my frames and I love them. They look great and feel great. I had questions and I received answers immediately from customer support. I loved the fact that they follow up.