The set up was easy. I like that you can add more than just a handful of contacts. I like that the text messages come through in my regular messages instead of having to use the app to text. I am very... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
As parents we were really hesitant to get a phone for our kids because of the safety and wellbeing issues that have emerged in recent years. However, with a preteens in the house using my cell phone w... See more
Company replied
My son loves the watch and the ability to communicate with his family and friends. We also love the ability to set up his approved contacts, set focus hours, and track where he’s at. The biggest drawb... See more
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The phone we bought had a lot of issues with calls not going through and no way to specifically turn on Wi-Fi calling. However, the customer service staff were excellent in helping us get it all strai... See more
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Company details
- Software company
- Mobile Phone Accessory Shop
- Mobile Phone Shop
- Cloud storage service
- Music shop
- Telephone company
About Gabb
Written by the company
Gabb is an American technology company that specializes in safe tech for kids and parent education. With kid cell phones and kid smart watches, Gabb offers the solution to digital communication in steps, offering parents peace of mind. Gabb prioritizes the safety and the mental health of children.
Gabb offers a safer, simpler mobile experience designed specifically for kids. With a focus on essential communication features, Gabb devices block access to the internet and harmful apps.
Gabb Wireless devices were intended to provide a basic, locked down alternative to adult smartphones with features such as calling and texting parent-approved contacts, GPS tracking, safe zones, and SOS alerts. At the same time, they lack features such as internet browsing, social media access, and app stores.
Gabb devices have safety built in with their own operating system. This sets them apart from competitors, since they don’t require complicated parental controls to protect kids’ devices. Instead, their devices are locked down from the start.
Gabb’s goal is to provide parents a no stress way to connect with their kids without exposing them to potential risks and distractions associated with unregulated smartphone access.
Gabb’s CEO Nate Randle actively advocates for single parents and safe tech for kids.
Safely Connected
Written by the company
- Giving Peace of Mind for Parents
- Gabb is dedicated to providing safe tech that is made for kids. From our kid safe devices, to our safe software solutions in Gabb Messenger and Gabb Music, we are innovating and creating a safe suite of products for families.
Kids Watches and Phones
No Contract Required
Tech-in-Steps! Choose the best kids phone or watch for your child.
Contact info
United States
- (385) 235-6646
- support@gabb.com
- gabb.com
Safe Phones for Kids and Teens
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gabb
Hi Kaylie, thank you so much for the 5-star review! We’re so happy to hear you’re loving the watch and its features. We truly appreciate you being part of the Gabb family, please let us know if you ever need anything. 💙
Received quick & helpful responses
I received quick and helpful responses through text messages from Sierra and previously Anastaisha.
9 February 2026
Reply from Gabb
Hi Thomas, thank you so much for the 5-star review! We’re glad to hear you received quick and helpful support, and we’ll be sure to pass your kind words along to Sierra and Anastasia, they’ll really appreciate it. Thank you for being part of the Gabb family, and please let us know if you ever need anything. 💙
Reply from Gabb
Thank you so much! We’re really glad our support team could help and appreciate you taking the time to share your experience. 💙
Upgrading was simple and a breeze
Upgrading was simple and a breeze! Customer service was very helpful in explaining any questions I had. The piece of mind knowing that I can track my child and make sure they are not leaving school premises is reassuring. I also like how customizable and safe the parent can make it through the settings. Great company and device!
18 December 2025
Reply from Gabb
Thank you for taking the time to leave this review! We are happy to hear that upgrading your device went so smoothly!
What are the top reasons a parent gets…
What are the top reasons a parent gets a phone for their kids? To get in contact with them and to track them if they are not at home. Gabb does not deliver on tracking. It is not accurate or up to date 90% of the time. You can call Gabb and they will tell you to “refresh” location or turn the phone off and then on again, it still won’t update and be accurate. Sometimes it hours behind. You open it up and it has the location from 18 hours ago. And it’s not cheap. My kids don’t even have access to to the internet, they can’t group text or receive or send photos or files and for two phones my bill is $60. I might as well go with a larger carrier and implement parent restrictions.
8 February 2026
Unprompted review
Reply from Gabb
Hi LB, this does sound very frustrating! We are truly sorry to hear that you are having some issues with your GPS! This is not the level of service that we aim to provide. We would like to help get this resolved as quick as possible for you! Please DM us on Facebook or Instagram and mention your review.
Video chat does not work at all
Video chat does not work at all. When I talk to a representative they had me go through and reset all the firmware in the end still not possible. They told me they've been having trouble with it and would cop me for one month. This was part of the reason I went with your service was so my kid could do video calls, other services. The device themselves do not support. They just have pictures or if even a camera
5 January 2026
Reply from Gabb
Hi Joseph! We are truly sorry to hear that your video chatting is not working! This does sound very frustrating, we would like to learn more about this situation and try to help make this right with you! We have reached out.
The ups and downs
The phone is amazing. Took me a little while to get used to, but it is soooo worth it. Texts and phone calls are easy. A couple faults though. The phone is really slow to add contacts and the phone camera isn’t super clear. You also have to have the Gabb FaceTime app to FaceTime your friends, but most people don’t have that, so FaceTime is tricky.
21 January 2026
Reply from Gabb
Hi Steve! We appreciate you taking the time to leave this review, we are happy to hear that you and your family are loving the device! We are sorry to hear that the device is going slow while adding your contacts onto your device! We would like to learn more about what you are seeing, we have reached out!
Good teen phone
Overall, a good experience. Service seems very consistent. Location doesnt always work, sometimes the time last synced will be 40 hours or more. My teens really appreciate Gabb music plus with the wide variety of music choices. Edit: we had to upgrade to Gabb Pro 4 phones to get good location data.
2 February 2026
Reply from Gabb
Hi K. Schmaus, thank you for sharing your experience, we’re glad to hear the service has been consistent and that your teens are enjoying Gabb Music+ and the variety it offers.
We’re sorry to hear the location hasn’t always been updating as expected. That definitely isn’t the experience we want for families, and we’d be happy to help look into that with you. Our team has reached out to help make sure your device is on the newest client location features for the Gabb phones, which can help improve update reliability.
Going good for my 10yr old.
It was pretty easy to set up, except the first time it told me it wasn’t fully set up and to go to the MyGabb app on the phone, but it wasn’t there. I ended up resetting it and it worked. Also wish there was one app for parents, not multiple. My daughter is enjoying the music, camera and talking to family, while we love we can track her and control who she talks to and that there’s no web access.
3 February 2026
Reply from Gabb
Hi Callie, thank you so much for sharing this, we’re really glad to hear your daughter is enjoying the music, camera, and staying connected with family, and that the safety features are giving you peace of mind. We’re sorry to hear about the setup hiccup the first time, but we appreciate you sticking with it and getting everything working. Feedback like yours about the apps is also very helpful, and we’ll be sure to pass that along to our team as we’re always looking for ways to improve the experience for parents. If you ever run into anything or have questions, we’re always here to help!
I have not had it very long
I have not had it very long, but so far I like that the phone is simple to understand and and everything has been as advertised
29 January 2026
Reply from Gabb
Hey, Kyle! Thank you so much for your review! We’re glad to hear the phone has been simple to use and is meeting your expectations. We hope you continue to enjoy it, and we appreciate you taking the time to share your experience!
I love the fact I can gps where my…
I love the fact I can gps where my child is and the comfort of knowing that they can’t get into the internet or social media. I do wish they had better games for them to play but peace of mind is so good so thank you
5 February 2026
Reply from Gabb
Thank you so much for the kind review. We are so glad the GPS features and built-in protections give you that peace of mind It truly means a lot to us. We appreciate the feedback on games as well and will be sure to share it with our team. Thank you for trusting us with your family’s safety. 💙
Watch is great easy to use and set up!
2 February 2026
Reply from Gabb
We love to hear this feedback! Thank you for leaving this five star review!
This phone is great for my 12 year old
This phone is great for my kid. I love she can call and text but has no access to Internet or social media. I love the Gabb music with appropriate songs on there.
5 February 2026
Reply from Gabb
Thank you so much for the wonderful review, Emma! We’re so glad your child can stay connected through calls and texts while being protected from the internet and social media. It’s great to hear you’re enjoying Gabb Music too. We truly appreciate your support!
Good phones and idea. Terrible customer service.
We've used Gabb phones for five years now and while we like the premise, having to make any changes, upgrading devices, or trying to solve any tech issues is a nightmare. Customer service is extremely hard to get a hold of and not very helpful. Doing things on the account level is overly complicated and not intuitive. It takes days to solve any problems and it ends in complete frustration. But, since we can't find another company with a comparable product, we're stuck with Gabb.
4 February 2026
Unprompted review
Reply from Gabb
Hi J! We're so sorry this has been your experience! We definitely do not want this experience for our customers. We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly
Text support with Melissa!
Melissa was so helpful with all my questions today and making sure that I was managing my daughter's phone correctly! I'm so thankful that Gabb has texting with support in order to get answers quickly and conveniently!
4 February 2026
Reply from Gabb
Thank you for taking the time to leave this review! We are happy to hear about the great experience you had with Melissa!
Gabb has been helpful for me
Gabb has been helpful for me to keep track of my kids when they are out with friends and communicate with them. Great for parents!
29 January 2026
Reply from Gabb
We are happy to hear the tracking with our devices have given you peace of mind! We appreciate you!
Quick response by both Alec and…
Quick response by both Alec and Melissa. Very friendly and helpful through text.
4 February 2026
Reply from Gabb
Thank you for taking the time to leave this review! We are happy to hear that you had such a great experience with our support team!
Thanks, Gabb!!
Tech support responded quickly and was able to help solve our problem. Thanks, Gabb!
3 February 2026
Reply from Gabb
We are happy to hear you had such a great experience with our support team! We appreciate you taking the time to leave this review!
Great option for tween!
Great option for tween!
We got this for our son who needed a way to communicate but not all of the tech at his fingertips. This checks all of the boxes. He can call/text/listen to music. Had an issue with the first phone and the team was very responsive and quick to fix the problem. Highly recommend!
4 February 2026
Reply from Gabb
We are happy to hear your device has been such a great fit for you and your family! We appreciate you.
Proactive and quick response!
4 February 2026
Reply from Gabb
Thank you so much! We’re glad we could help quickly. We really appreciate you taking the time to share your feedback! 💙
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