Gabrinl Reviews 676

Do not purchase from this company. Is an overpriced Temu/Shein. Return policy and customer service is AWFUL. My dress was un-wearble. I mean, I have never seen something stitched together like the flannel dress I purchased.
I was told I can get 11 dollars back or I can donate it...that was literally a suggestion. DO NOT PURCHASE. The pictures are NOTHING like the real life product. Find it cheap on Temu or Shein

Do not buy from this company. Quality is cheap, colors are not as they show and very hard to return and get money back. I tried to return and they said keep it and we will give $18.00 back on over a $100.00 order. Then offered $38 and then $50. Had to contact my credit card company to dispute the charges. Was given the return address that I had to pay shipping and it was to Dubai. Never used this company.

I ordered 2 items from the site and loved one of them. The second item, a sweater, arrived with a snag in the front that could not possibly be hidden when wearing it. This was my first time ordering from the site so I was careful to read about their return policies before ordering. The About Us page indicated that they were a US-based clothing company and the return policy said they offer full refund for damaged items if reported within 30 days. I contacted customer service via email and they did promptly reply, but offered my $10 (I paid $55.99) and told me I didn't need to return the item to them. I told them I expected a full refund because that's what their return policy offered. They responded and offered me $15 but said they could not accept a returned item because their warehouse was located in Dubai so it was not cost effective for them to ship it. I responded that I still expected a full refund since the item was damaged and they offered me $20 and said I would need to ship the item to Dubai myself to receive that amount.
This company is dishonest in how it holds itself out on its site, know that you are taking a risk when ordering from them that you will be stuck with the merchandise even if it is damaged on arrival.

Poor quality and sizing issues. Their return address is in Dubai which will cost more to ship back than the product is worth.

The dress came in a reasonable amount of time and looks just like the picture. Fits well.

Online ads are notorious for making the item look AMAZING compared to what you actually receive. Since the jacket was relatively inexpensive and I intend to modify and embellish it anyway, I decided to give it a try. The jacket came in exactly as pictured, fully lined and well constructed. The material used was not the highest quality, but better than I expected. The only thing to be careful of when ordering: I am 5’6” and 125lbs. I ordered the medium, and the sleeves are about an inch shorter that I would like. I don’t know if the large would have solved the sleeve length or just made the shoulders and body too “boxy.” I’m planning on re-working the sleeves anyway so not a problem for me, but be sure to double check measurements before you order.

Good product. Very soft

everything was great, but if there is some room for improvement: more communication in the delivery process. it took quite a while for the items to be moved to the mail carrier and even then there was no alert that the items had actually shipped. but all in all a great experience.

It's been almost one month (October 19th) since my order. Delivery was supposed to take between 6 and 9 work days. No tracking info and no response but " it's on the way" OR " It hasn't been released from customs" ... BEWARE! I smell B.S. !!! November 22nd update: According to the b.s. tracking info, my package has departed Toronto....since November 12th...Toronto is 5 1/2 hours from where I live. TOTAL SCAM! December 6th update. Tracking says I got the package 3 days ago. Absolute lie! STAY AWAY FROM THAT COMPANY!

The dress is beautiful. I have paired it with a black and a brown belt and both look great with it. The length is perfect.

I ordered two items and after not receiving the order within one month, I e-mailed the company. I was told that one item was out of stock. I could wait for the second item to arrive, or they could cancel the second item and ship the first item immediately. I chose to cancel the second item and the first did ship very quickly. I love the item, I wish the infrastructure at the company was a little more robust: reach out to me with options if an item is out of stock.

Customer Service from Gabrinl is ABYSMAL
After ordering clothing that took weeks to arrive, the sizes were ridiculously inaccurate. Then the hassle of hunting down Customer Service began and the current resolution instead of a return for a $100+ order is an offer of a $20 refund.
DO NOT BUY FROM GABRINL

Quick service, excellent merchandise!

The quality of clothing is about a B-/C+ and look nothing like the photos. It is impossible to return items. Instead they offer to compensate you at about 25% of what you paid because, according to their "customer service", they are based out of Dubai and returning would be too expensive. This company is a scam and should be avoided at all cost.

Love the sweaters they are nice quality and fit well. Order arrived within 2 weeks. Looking forward to wearing the one for Christmas!

Although it took a while to receive my items, it was well worth the wait! I am very happy with my purchase!!

order time to having item took about a month

Love the items!! TY

Love the style of the clothes, they give me a look I have been searching for but not easy to find. Took a bit to ship and receive the order but happy with the purchase.

Easy and better quality then expected