Terrible company. I don't believe for one minute that the handful of positive reviews are genuine. I can't believe I didn't check the reviews properly before throwing my money away with these con arti... See more
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Seen a few mixed reviews so thought I'd share my experience. Dropped my p30 pro getting in car, smashed screen. Easy claim process,no silly questions just proof of purchase/ownership. Sent in to... See more
Company replied
I don't like leaving average reviews without first speaking to someone but not had chance with Gadget Cover. I purchased phone insurance last night but have had no email to confirm details and/or all... See more
Company replied
My husband phone was stolen while we were on holiday. We have sent all relevant information, we have now been waiting 8 weeks for this to be settled. I am currently in to my 2nd hour on hold to this... See more
Company replied
Company details
Written by the company
Gadget Cover is the longest established gadget and mobile phone insurer in the UK. We not only offer some of the most affordable prices, but our comprehensive policies offer complete peace of mind. When you insure with us, your gadgets are not only covered for theft, loss and damage but you also get unlimited claims, fraudulent call cover, worldwide cover and free data backup on all policies. Plus you can get one month free!
Contact info
Waterside House, 20 Riverside Way, Uxbridge, UB8 2YF, London, United Kingdom
- 0203 7949294
- info@gadget-cover.com
- gadget-cover.com
2.1
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Haven’t had to use them but felt the…
Haven’t had to use them but felt the price was fair only time will tell
21 September 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review.
If you ever do need to speak with us please call 0203 794 9300.
Kind regards
The Gadget Cover Team
I have made a claim and have not…
I have made a claim and have not received a reply.
21 September 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review. I can see that you submitted your claim on 19/09/2020 and the claims team contacted you the same day requesting the proof of purchase.
As the claims team are not open on Sundays if you have sent your proof of purchase in since your call with them they will be working through the emails over the next 2 days.
If you would like to speak to them please call 0203 794 9294.
Kind regards
The Gadget Cover Team
This is getting to be a bad joke now
This is getting to be a bad joke now. my Husbands phone broke two weeks ago today. the only email i have received is from E: Direct Group on behalf of Supercover: Insurance Claim: 2155880 which is not my claim number????? I've sent documents to these people, do they even have anything to do with Gadget cover?
I am totally beyond stresses. we cant afford to buy another phone and to honest why should we.
my husband works from 6am till 7pm and i have no way of getting in touch with him.
sort this out please
Have spent the whole day trying to call no joy.
18 September 2020
Unprompted review
Reply from Gadget Cover
Good morning Miss Kenny,
Thank you for leaving another review. Please accept our apologies that the claims team have yet to contact your husband. I have sent an urgent email to the claims manager chasing the email I sent last week.
If they are not in contact today please contact us on 0203 794 9294 to inform the customer service team to chase again.
Kind regards
The Gadget Cover Team.
Great service
15 September 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review.
We appreciate the feedback and I will send this to agents manager to pass on.
If you ever do need to speak with us again please call 0203 794 9300.
Kind regards
The Gadget Cover Team
Claims process is slow and clunky
Claims process is slow and clunky, and could definitely be improved - however does provide comprehensive cover
15 September 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review.
We appreciate the feedback and I will send this to the claims managers.
If you ever do need to claim or speak with us please call 0203 794 9300.
Kind regards
The Gadget Cover Team
It's quick and simple to use
It's quick and simple to use. But I can't get through to customer service
15 September 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear you have been unable to reach our customer service team due to a higher amount of calls this morning then usual. This has eased this afternoon if you would please attempt again on 0203 794 9300. Please select option 1 for our claims department or option 3 to discuss your policy with our customer service team.
Kind regards
The Gadget Cover Team
My overall experience was amazing as…
My overall experience was amazing as they processed my claim quickly and efficiently. Very happy witb the service that was provided to me and my phone was repaired in mint condition, i would highly recommend this busniess to my family and friends.
5 September 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
We are happy to hear that your claim was handled quick and efficiently.
If you ever do need to claim or speak with us again please call 0203 794 9300.
Kind regards
The Gadget Cover Team
Very easy process to purchase this…
Very easy process to purchase this insurance, proof though will be in the pudding if I ever need to make a claim
26 August 2020
Unprompted review
Reply from Gadget Cover
Good afternoon Chris,
Thank you for leaving your review on setting up your policy, we are happy to see you found it easy.
If you ever do need to claim or speak with us please call 0203 794 9300.
Kind regards
The Gadget Cover Team
Dealt with my change over of phones…
Dealt with my change over of phones details very efficiently
25 August 2020
Unprompted review
Reply from Gadget Cover
Good morning John,
Thank you for leaving your review.
We are happy to read that you found speaking with my colleague very efficient.
If you have any questions in future please contact us on 0203 794 9294 or email us at customerservices@gadget-cover.com
Kind regards
The Gadget Cover Team
Very easy to deal with
24 August 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review.
We are happy to read that you found changing your device very easy with my colleague.
If you ever have any questions please contact us on 0203 794 9294 or email us at customerservices@gadget-cover.com
Kind regards
The Gadget Cover Team
Absolutely terrible company
Absolutely terrible company, will not use again and would recommend you avoid at all costs.
My phone suffered accidental damage and was replaced with a refurbished phone through the insurance... The refurbished replacement phone was faulty so I had to send it back and receive a new refurbished phone. This happened multiple times as I was sent MULTIPLE faulty refurbished phones, despite their "black-belt testing". These issues were major phone functioning issues including battery life and sound recording/phone call functions. I was without a working phone for weeks - causing major disruption and I can't even begin to total up how many hours I spent on the phone with them and emailing. They even resent me the first faulty phone (as a replacement for the second faulty phone) after receiving it and claiming they had tested it and it was not faulty (despite me showing evidence of the fault)...
EVENTUALLY I finally got an Argos voucher to buy a new phone instead of more refurbished phones being sent to me. Due to my policy they had to provide me with a phone which was of equal spec or higher. My iPhone storage size model was not made anymore - therefore they HAD to give me one with a higher storage, which was inevitably more expensive than my original phone, but that was what was written in the policy. (This bit is important - I did not request larger storage, it was something that was necessary as my insured original phone storage size was no longer manufactured and they had failed to provide me with a refurbed one).
When I called to complain about my experience and request at least a partial refund for the time and hassle they had caused me, the staff were incredibly rude. I was told that my "refund" was the fact that I got a new phone with better spec (more storage)... They claimed that this was compensation and a gesture of good will... even though the only reason I had higher storage was because they were obliged to provide me with this as it was in my policy. I was in no way compensated for my time, the hassle or the rudeness. It got to the point where it was causing me too much stress & anxiety to fight any longer, so I left it.
Will never use this company again, I would recommend you avoid at all costs.
20 August 2020
Unprompted review
Reply from Gadget Cover
Good morning Kim,
Thank you for taking the time to explain your claims journey. Our apologies the process has not been a smooth one for you.
I would like to look into this further and raise the complaint with our claims team for you but I am unable to locate your policy with just your first name.
Please would you be so kind to provide your policy number or claim reference? If you would prefer not to do so on here please email us at customerservices@gadget-cover.com or speak to our customer service team on 0203 794 9294.
We look forward to hearing back from you so that we can look into this and rectify.
Kind regards
The Gadget Cover Team
Easy to use website with competitive…
Easy to use website with competitive prices
17 August 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review on setting up your policy. We are happy to see you found our prices competitive and website easy to use.
If you ever have any questions please contact us on 0203 794 9294.
Kind regards
The Gadget Cover Team
Claimed for the first time this week…
Claimed for the first time this week and have had quick correspondence throughout. I was emailed the following day requesting proof of purchase, which I sent through and received another email 1 day later to confirm next steps. Spoke with a lady on the phone to pay excess - she was very helpful as I had a few issues removing from iCloud (my own fault.)
Claim gone through very smoothly so far - phone has been posted today so hopefully the repair goes as smoothly as the process so far.
Thanks very much - will definitely recommend!
14 August 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review regarding your claim.
We are pleased to see this ent smoothly for you and you feel confident in recommending us.
If you ever need to speak to our claims or customer service team please contact us on 0203 794 9294.
Kind regards
The Gadget Cover Team
Avoid at all costs
Avoid at all costs, they hardly ever reply maybe 1 email for every 10 you send, taken over 2 weeks so far with my claim and still not sorted asked for complaints details numerous times but they arent interested,
12 August 2020
Unprompted review
Reply from Gadget Cover
Good morning Brad,
Thank you for your review regarding your claim. We are sorry to read that you have been affected by the large volume of claims they have been receiving recently.
Please could you contact us on 0203 794 9294 to provide us with your policy information to enable to look into this further. We will also be able to pass your details to the claims manager to arrange your complaint to be looked into.
Kind regards
The Gadget Cover Team
This rating is only related to quote…
This rating is only related to quote for new gadget and ease of buying new cover, experience with the customer services representative.
6 August 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for leaving your review.
We are happy to read you found everything to your satisfaction.
If you every have any questions please email us at customerservices@gadget-cover.com or speak to our customer service team again on 0203 794 9294.
Kind regards
The Gadget Cover Team
Great service
Great service. Friendly customer service team. My claim was dealt with efficiently and with relative ease. What more can I say? I would highly recommend.
6 August 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
We are happy to read you found our customer service team friendly and your claim went smoothly.
If you every have any questions please email us at customerservices@gadget-cover.com or speak to our customer service team again on 0203 794 9294.
Kind regards
The Gadget Cover Team
Poor comms left me confused about cover.
I don't like leaving average reviews without first speaking to someone but not had chance with Gadget Cover. I purchased phone insurance last night but have had no email to confirm details and/or all ok. That's not satisfactory in my view. I wondered if reason for no email was because I set up an account but all I can see in my account is personal data. Absolutely nothing in there about my phone, my cover or my account number. Totally weird. And again completely unsatisfactory guys.
31 July 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review
I can see that your policy was set up at 22:09 and the Welcome Pack emailed at 22:10. Please could you check your spam/junk folder to confirm if it has slid into there? I have also resent the email now. If you have not received by the time you read this reply please call us on 203 794 9294 and one of the customer service agents will be able to send this a different way.
With regards to our website this is is a work in progress. Currently as you confirmed you are only able to see your personal details and start a claim. We hope in the near future to be able to display current policies and details on there.
I hope this has helped but if you would like to speak to us please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
OOPS GADGET INSURANCE.really bad ..says…
OOPS GADGET INSURANCE.really bad ..says can start making claims straight away . un fortunately made a claims 5 days into cover .took all my details said I had to go through broker .just over a week later .came back to say phone over 60 days old and can't make a claim for 14 days .asked for a refund ..they don't give refunds even though they state 14 days cooling off..id rate them as terrible.waste of money.going to report to insurance ombudsman..EMAIL AS PROOF..as requested JASON been no help what so ever just left with ne explanation
29 July 2020
Unprompted review
Reply from Gadget Cover
Good morning ,
Thank you for taking the time to leave your review regarding making a claim with us.
We would like to look into this further as the conditions you have stated are not in our terms and conditions.
Please could you contact us by email us at customerservices@gadget-cover.com or speak to our customer service team on 0203 794 9294 and provide more information about your policy and claim submitted as unable to find with just your name. Once we have received this we can review the situation.
Kind regards
The Gadget Cover Team
Edit: Please can you contact us on the details I have listed above? We do not have a Jason within our team. We would like to discuss this further with you however I need to be able to find your policy to look into this for you.
Reply from Gadget Cover
Good morning ,
Thank you for taking the time to leave your review.
We are happy to see you find our product great.
If you every have any questions please email us at customerservices@gadget-cover.com or speak to our customer service team on 0203 794 9294.
Kind regards
The Gadget Cover Team
More competitive price now and easy to…
More competitive price now and easy to sign up.
17 July 2020
Unprompted review
Reply from Gadget Cover
Good morning Mr Dalton,
Thank you for taking the time to leave your review.
We are happy to see you found our pricing competitive and easy to set up. If you every have any questions please email us at customerservices@gadget-cover.com or speak to our customer service team on 0203 794 9294.
Kind regards
The Gadget Cover Team
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