Gadget GoGo Reviews 

1,276
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very efficient and quite easy to use when selling their unwanted electronic devices. Many people truly appreciate the fast payment and clear communication provided by the helpful team throughout the transaction. Some reviewers were not happy with the final monetary offers received after the company completed item inspections. A few other people also felt that the initial online quotes were reduced unexpectedly due to minor cosmetic wear. Additionally, customers noted that payments sometimes took much longer than expected to arrive in their bank accounts.

What people talk about most

Price

Customers had ambiguous experiences with price. While many reviewers praised the competitive initial quotes... See more

Product

Clients share ambiguous opinions on product, with some expressing frustration over unexpected quote... See more

Payment

Reviewers highlight ambiguous aspects of payment, reflecting a wide range of differing experiences. Many... See more

Service

People report positive experiences with service, highlighting a quick, easy, and efficient trade-in process.... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding item evaluations. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good. Fairly easy website to use. The price generated after inspection was lower than that proposed. The ability to describe your product to the company is difficult with their own categorisat... See more

Rated 4 out of 5 stars

Super quick and efficient, easy steps to follow. Great communication throughout. Only marked it down by 1 star as final price offered is far from what is advertised. For a console that is 12+ years ol... See more

Rated 4 out of 5 stars

Gadget Gogo gave me the highest quote of any comparison website, which is why I chose them. Unfortunately when they received the device, they sent me a revised quote which was half the initial valu... See more

Rated 4 out of 5 stars

Very organised & efficient, fast payment & easy to do a transaction with, as advertised. My only negative comment is that on your website you estimate a price per model which is a bit misleading as y... See more


Company details

  1. #26 of 28 best companies in Recycling centre
  2. #68 of 74 best companies in Mobile Phone Shop
  3. #17 of 18 best companies in Mobile phone repair shop

Written by the company

Gadget GoGo is the easy way to sell your unwanted gadgets online, we buy the largest range of gadgets on the internet, and offer 48h payments from receiving your gadgets.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,276)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Gadget GoGo

I sent 2 iPads to sell. Everything went okay and I got the price I was quoted.
I would have given 5stars if contacting the company was easier. As I had received a email from Royal Mail saying my package was delivered. But I did not receive any response from gadget GoGo which I found as a 88 year old, a little disturbing

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Take your own photos

As per a previous reviewers comments, my apple watch mysteriously gained scratches to its face, and offer was downgraded. To be honest just could’nt be bothered to challenge it, but the photos they supplied of what was allegedly my watch, were nothing like the watch that I sent them. Make sure you take your own photos before sending your item in.

1 October 2025
Rated 5 out of 5 stars

Offered and gave the best price with no…

Offered and gave the best price with no hassle. My only mini gripe is there’s no communication about what’s happening until you get the email confirming the payment. You can track that the parcel has been delivered to them via the Royal Mail app but other than that, you’re left a bit in the dark.

22 September 2025
Unprompted review
Rated 4 out of 5 stars

Would definitely use them again

Would definitely use them again, as good prices. However website says payment within 48 hours, and I had had no response so chased. Advised very busy so a delay, which was fine, but an email to state this would have been great.

19 September 2025
Unprompted review
Rated 3 out of 5 stars

Ensure you take pictures prior to…

Ensure you take pictures prior to sending your item - mine magically managed to have multiple scratches on which resulted in the price being reduced.

Had to also resend my bank details via email as they were also apparently incorrect. Took over a week.

17 September 2025
Unprompted review
Rated 4 out of 5 stars

Pretty good, just don't expect updates via email

Overall a positive experience, there was no haggling over the value of the trade in and the money has been paid into my account.

They were maybe a day or two slower than expected in paying but the main issue is the lack of communication during the process, no emails until it's completed. If you want to see the status you have to logon to their site.

If your reading this Gadget GoGo, sending an email at every step would make the customer experience 5*

3 September 2025
Rated 1 out of 5 stars

I sent them a pristine computer

I sent them a pristine computer, but they sent me pictures of a damaged one and told me to either accept a new offer or return the computer. I had no choice but to accept, and I even had photos of my computer in its original condition before shipping it.

1 September 2025
Rated 1 out of 5 stars

I sold my apple watch 8

I sold my apple watch 8. Obviously the condition was poor so I selected poor, but they then downgraded the value. Now it has nearly a week of them receiving the watch but I still haven`t got paid.

No responses on call or emails.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service

I sent my Apple Watch to this company they said it was still locked to iCloud which it wasn’t as I reset it they have said the same thing on 3 occasions so they told me that they will have to return it to me yet they have had my watch for 2 weeks waste of time I won’t be selling to them ever again

22 August 2025
Unprompted review
Gadget GoGo logo

Reply from Gadget GoGo

Hi Bryan,

Thank you for taking the time to share your feedback. We’re really sorry to hear you felt the need to leave us a 1-star review, as we do our very best to make the process as smooth as possible for all our customers.

In this case, the situation was unfortunately outside of our control. The device you sent in was still linked to an iCloud account, which prevented us from being able to fully test it. We retested the device three separate times following your assurances that the lock had been removed, but on each occasion the account remained active. At that point, we felt it was in your best interest for us to return the device to you free of charge.

Had the iCloud lock been removed prior to sending, we would have been able to process the transaction in our usual quick timeframe. As you’ll know, iCloud locks render a device unusable and cannot be overlooked. Once you receive the watch back, you’ll be able to see this for yourself, and we hope you may reconsider your review at that stage.

Kind regards,
The Gadget GoGo Team

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