Gadget Gone Reviews 2,943

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the service for being easy, fast, and efficient, often highlighting quick turnaround times and hassle-free processes. People frequently mention receiving fair prices for their devices, with some even getting more than their initial quote due to better-than-expected condition. The payment process is also widely appreciated for being quick, easy, and secure, with many reviewers noting prompt payouts. However, some customers also noted significant dissatisfaction with the product evaluation process, reporting that their device's condition was downgraded, leading to a much lower offer than initially quoted. A few other people also felt that the company's pricing was unfair or that they received a lower offer than expected, with some even reporting issues with the condition of their returned devices.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences where... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences, finding the... See more

Payment

Consumers find payment to be a positive and easy experience, with many reviewers highlighting the quick and... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease of transactions and outstanding... See more

Value for money

People report positive experiences with value for money, often receiving more than expected for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used gadget gone dating back to 2023 and I have nothing bad to say about these guys!! Fair pricing solid wait times. Great service!!!! Highly recommended. Whatever you do manufacturer / carrier (... See more

Company replied

Rated 5 out of 5 stars

I have dealt with GadgetGone for several years now and they are hands down the best. They come through promptly and they treat their customers beyond fair with their offers. At this point, I would n... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Gadget Gone. Got a quotes from them and a competitor of theirs to buy my iPhone. Both quoted the same price. Gadget Gone followed up the same day with shipping information. Their... See more

Company replied

Rated 5 out of 5 stars

I was pretty nervous sending my iPhone to a company that was new to me. But GadgetGone responded quickly with their evaluation and price, both of which I thought were reasonable. The same day I accept... See more

Company replied


Company details

  1. Cell phone recycling and unlocking service

Written by the company

GadgetGone is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy and enjoyable experience

The process was easy! They even contacted me and said my devices were in better shape than what I stated and gave me more than the original offer. Great service! Would definitely use them again and refer others.

13 June 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jae,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 2 out of 5 stars

Exploitative unrealistic pricing and deceptive process

Do not use this service as a seller

I have a 6 month old Nintendo Switch that was barely used and can't be distinguished from retail new, carefully packed and mailed. The Quote of $103.50 turned out to be a changed offer of $45 as they claimed "Moderate Wear".

- Deceptive process: "We also wanted to see if you had any questions about prepping your Nintendo Switch for shipment or getting the $103.50 we owe you"
- They lied about the condition of the device (I have photos)
- The prices from Quote to Offer are not close

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Attentive, responsible, and I would confidently do business with them again. Thank you.

5 June 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Danny,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

As advertised

As advertised

4 June 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Brian,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

So easy

So easy. I actually used the service for my son’s old iPhone as he said it would be too much hassle. I was amazed how easy the entire process was. I’m happy, my son is happy and he now will also use your service in the future. Thank you!

2 June 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Joane,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Smooth experience selling my phone

Web site was clear and easy to use. I asked customer service some questions and got immediate responses.
Received a good price for my old phone. I would use them again.

6 June 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Lou,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Great communication, fast payment

Great communication, fast payment, and a fair price for my device

6 June 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Ryan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

I’ve used gadget gone dating back to…

I’ve used gadget gone dating back to 2023 and I have nothing bad to say about these guys!! Fair pricing solid wait times. Great service!!!! Highly recommended. Whatever you do manufacturer / carrier (USA) trade-ins are a better deal 10% of the time whereas you get way more trade in value (cash-ach payout too which is a great bonus). My opinion but try it out next time you have an upgrade.

6 June 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Tyler,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Good communication & High Integrity

First off, the team responded to inquiries within a day both through text and email, so I was very happy with their communication.

Second, I was very impressed by the integrity demonstrated by the company and their employees. My iPhone was in great condition - I even shipped it with the screen and camera protectors and phone cover. However, as not to want to overestimate the condition only to receive a counter offer later, I selected the condition description that most phones fall into after years of use.

After my phone was received and inspected, I received an email telling me everything was as I described and actually ‘even better’ so they updated the condition and INCREASED my payout from the quote I accepted. Now we’re only talking $20 but I near fell out of my chair. I really never would expect a company to rightsize my payout after I accepted a lower amount. I’m thrilled because it’s the right thing to do, but this act went above and beyond for me.

6 June 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Crystal,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

I have used gadgetgone several times

I have used gadgetgone several times. The process is easy to trade in your electronics. They provide a better valuation than most of the larger corporate services. I highly recommend them!

8 May 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Brendan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

2 Samsung S22s and 2 Galaxy Smartwatch…

2 Samsung S22s and 2 Galaxy Smartwatch S4s bartered. Process went well.

19 May 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Dan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 1 out of 5 stars

shit company

shit company, sent them 2 phones that i know for a fact were scratch free had a case on them since i had them. and they get them and say the are in poor condition. both of them are not locked to carrier and dont have an imei and there telling me it does scam company go somewhere else. do not pay what they say. try and get you to send it and offer you lower then what was offered

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Gadget Gone "is the best"

Gadget Gone, by far was the most generous when it came to giving me the most value for my phone.. what they offered me , compared to other top companies showed me that this company was more about making sure the customer is getting the most they can possibly get for the device. I also loved the extremely fast money receiving once they got the device on their end. I will personally use them in the near future again. Gadget Gone is more than a company. they will be a family to anyone who sells their products to them. May God keep blessing such a high quality company like they are .

1 April 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi The Positive Bean,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Gave me a great deal

19 May 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Keith,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 1 out of 5 stars

Crooks liars and thieves

Crooks liars and thieves. That's the backbone of this company. Please avoid this company, the will lure you in witeh high trade ins and create an illusion for you and while you wait forever they expect you to finally give in and sell your device at their ridiculously lowballed offer lower than any place in existance. I believe the crack dealer down the street would give you more.

6 May 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi there,

I am very sorry to hear this feedback and would be happy to help you further. While I am not able to identify your order with your user name here, I hope to hear from you if you would like to contact me at casey@gadgetgone.com.

I hope to hear from you! Your satisfaction is my top priority and I would be grateful for the opportunity to earn your business back.

Thank you,
Casey at GadgetGone

Rated 1 out of 5 stars

Horrible scammers lying using practices…

Horrible scammers lying using practices to trick you just stay away it’s not worth it even to just try with this company do all you can and block this company

21 May 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Doyce,

I am very sorry to hear that you have not had a satisfactory experience thus far and would be happy to help you further. We mentioned in our email to you that unfortunately, due to a few scratches on the screen that could be felt with a fingernail, your order was graded into our Fair condition category. We specifically differentiate between Good and Fair condition categories on our website by noting whether the scratch can be felt with a fingernail when lightly brushed against the present scratch. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. I very sorry that we proceeded with your working towards a more favorable offer without making additional efforts to ensure that you were more satisfied with your evaluation and transaction.

We have proceeded with return your order as requested and will have your tracking number to you as soon as possible.

Thank you,

Casey at GadgetGone

Rated 5 out of 5 stars

I sent in a Flawless Xs Max with 91%…

I sent in a Flawless Xs Max with 91% battery and offered $161 after being delivered I had to wait 9 days before they checked it out.
But during those 9 days i started seeing negative reviews about GadgetGone in places and grew concerned. They did not disappoint other then taking 9 days to inspect the iphone. I was offered the full offer and agreed. Received the money the next day by Paypal and all is well. Thanks GadgetGone I tried for 3 months to sell it for 120 so this worked out great!

20 May 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jim,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

GG is who you want to deal with for buyback

I have sold devices to Gadget Gone 2 or 3 times, and they have never disappointed. The service is excellent and their buyback quotes are usually the best by far. The process is so easy! Their customer service is outstanding, they keep in close contact throughout the entire process so you always know where things stand.

8 May 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Susan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Sold my iPhone 13 Pro

Sold my iPhone 13 Pro and received a fair price, it was 20$ less than two other places offered if I traded it in but I had already purchased a new phone and just need to sell mine, I would have like a little more communication in the interim but they responded within reason and all went well, received my check and finalized our deal and it all was pretty easy, glad I researched how to sell my phone couldn’t be happier
Thanks !😊

9 May 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Rick,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

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