Gadget Gone Reviews 2,943

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the service for being easy, fast, and efficient, often highlighting quick turnaround times and hassle-free processes. People frequently mention receiving fair prices for their devices, with some even getting more than their initial quote due to better-than-expected condition. The payment process is also widely appreciated for being quick, easy, and secure, with many reviewers noting prompt payouts. However, some customers also noted significant dissatisfaction with the product evaluation process, reporting that their device's condition was downgraded, leading to a much lower offer than initially quoted. A few other people also felt that the company's pricing was unfair or that they received a lower offer than expected, with some even reporting issues with the condition of their returned devices.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences where... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences, finding the... See more

Payment

Consumers find payment to be a positive and easy experience, with many reviewers highlighting the quick and... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease of transactions and outstanding... See more

Value for money

People report positive experiences with value for money, often receiving more than expected for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used gadget gone dating back to 2023 and I have nothing bad to say about these guys!! Fair pricing solid wait times. Great service!!!! Highly recommended. Whatever you do manufacturer / carrier (... See more

Company replied

Rated 5 out of 5 stars

I have dealt with GadgetGone for several years now and they are hands down the best. They come through promptly and they treat their customers beyond fair with their offers. At this point, I would n... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Gadget Gone. Got a quotes from them and a competitor of theirs to buy my iPhone. Both quoted the same price. Gadget Gone followed up the same day with shipping information. Their... See more

Company replied

Rated 5 out of 5 stars

I was pretty nervous sending my iPhone to a company that was new to me. But GadgetGone responded quickly with their evaluation and price, both of which I thought were reasonable. The same day I accept... See more

Company replied


Company details

  1. Cell phone recycling and unlocking service

Written by the company

GadgetGone is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Crooks

They scammed me out of a brand new iPhone 16. And got my PayPal account locked. They are scamming everyone. Don't use them. Complete crooks.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Fast and fair

Fast, efficient and fair pricing!

10 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Angela,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Gadget Gone is smooth & easy

Gadget Gone has been providing me the best value & customer service. Whenever I need trade in my phones, they are able to provide me the best offer while also providing updates throughout the whole process.

Highly recommend them as a trusted partner.

10 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Sanjay

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Best Service for Your Tech Turn-Ins

I’ve never had an issue with how GadgetGone evaluates my old devices, and even got them to return a device I forgot to remove from iCloud. Thanks for fair, fast, and courteous service.

27 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Bob

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

This is the second iPhone I’ve sold to…

This is the second iPhone I’ve sold to GadgetGone and they gave me a fair price that was only slightly below the original offer due to some minor scratches. I received my check within ten days.

7 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Ben

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 1 out of 5 stars

!!!!SCAM ALERT!!!!!! SCAM ALERT!!!!

That scammed me out of a brand new iPhone 16 never opened. Lies to PayPal and had all my money locked up that I never got back. They kept my phone too. I lost almost 1000$ and a brand new iPhone 16 because of these scam artist. Nothing but crooks with a bunch of fake 5 star reviews. Do your self a favor if you don't want to get screwed. Don't use gadget gone or any of there other sister sites.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

After having issues with the big…

After having issues with the big companies my research landed me here. Awesome experience - fast, communicative, and efficient. Definitely recommend and will use again!

17 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Becky,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Fast, fair, and easy transaction

I sold two iPhones to Gadget Gone and couldn’t be happier with the experience. Super easy, I filled out the form online, received a quote instantly, I shipped the phones and within a few days I received an email stating that the condition of the phones matched what I filed out in the forms and that I would be getting the full amount offered in the quote. A few days later a check arrived in the mail! Very fast, very easy, no gimmicks or catches.

6 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Michael,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

They are great to work with

They are great to work with. They text you immediately and let you know what’s what. I have been dealing with them for about 4 years. I will definitely deal with them again.

18 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Best Price for my old iphone

When I wanted to sell my old iphone I searched the web looking for the best price, Gadget Gone offered the most $$.
I printed out the free shipping label and received a check in the mail. Great/easy transaction I would use this company again.

4 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi David,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Boss Support Team

Rated 5 out of 5 stars

Top dollar for your device

Top dollar for your device. Smooth transaction, good communication, fast payment.

13 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Laurence,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Boss Support Team

Rated 5 out of 5 stars

business is good

good business environment

24 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Hillary,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Boss Support Team

Rated 1 out of 5 stars

I want to share my unfortunate…

I want to share my unfortunate experience with this company. They stole my phone and sent me back a damaged device instead of returning my original. I have video evidence showing the condition of my phone before the theft and what they returned to me – it's a completely different phone. This is a major red flag, and I urge you not to trust them.

Despite my repeated requests to return my original device, they continually came up with excuses to delay. At one point, they even stopped responding altogether. I suspect this was a ploy to buy time while they attempted to alter my phone's IMEI number, which is illegal. I am now filing a formal complaint with the Better Business Bureau. Please be cautious and think twice before engaging with them!

21 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Alisa,

I am very sorry to hear that you were not satisfied with our service. To clarify, you placed an order to sell us an iPhone 12 Pro Max in Good cosmetic condition and we found your device to be in Fair cosmetic condition due to a few scratches on the screen that could be seen when the screen was powered on and felt to the touch. We provided photos of our findings and photos of the wear with the IMEI in the photo to confirm the device that we had in our possession to be yours.

Regarding delays in communication, as mentioned in my response to your BBB case, we responded the same day that you requested a return to inform you that we would be sending your phone back to you free of charge as guaranteed on our website and followed up within 24 hours with your return tracking. We received an email from you on March 4th that we returned the wrong phone to you and have sent you a few emails since then asking you to confirm the IMEI number of the phone you received back so that we could confirm whether or not it was the correct device. We are still awaiting a response from you and hope to hear from you soon.

If you have any additional questions or concerns, please feel free to reach out to me directly at casey@gadgetgone.com for assistance.

Thank you,
Casey / People Operations Manager

Rated 5 out of 5 stars

Smooth Transaction

Thank you for a truly seamless and smooth transaction. Jessa was very responsive and helpful in making the end to end process extremely easy. I received an initial quote, was sent no-cost shipping labels, sent in my Apple Watches, received a final offer (which I accepted) and the transaction was then completed. I then selected a gift card of my choice which was ready to go the very next day. Thanks again.

26 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Dwayne,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Boss Support Team

Rated 5 out of 5 stars

Easy and reasonable

I had an iPhone 7 just taking up space. Gadget Gone made it easy for me to ship and get paid a reasonable price for it. I appreciate the clarity of their communications. I would use them again and recommend them to anyone.

10 January 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Emily,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Great transaction

I had a very easy transaction with Gadget Gone. I was able to get a quote quickly, had a shipping label sent, and had communication along the way. My phone was reviewed, and I actually ended up getting a little bit more than what was quoted which was a surprise. I then got a check in the mail a few days later. I would highly recommend this service.

10 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Brad,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Phone selling deal

The whole process was smooth from beginning to the end, i have no complaints at this time.

13 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Ann,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

one is the greatest place

Gadget Gone is the greatest place . They do their best when it comes to being empty handed.
I appreciate the help!

P.S. Gentry Johnson.
Edwards , Jr.

20 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Gentry,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Wonderful

Wonderful, trustworthy company. Great customer service. Will use again!

1 December 2024
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Angela,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Timely payments

Timely payments. Detailed explanation of how the item's value was determined.

6 December 2024
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

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