GadgetInsurance.com Reviews 

3,421
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I’ve had this policy for years and couldn’t cancel it no matter what I tried. Finally got talking to Graham on customer service chat and he got it sorted immediately. Probs to him for taking the time... See more

Company replied

Rated 1 out of 5 stars

Have used gadget insurance for years and now, even though I have upgraded phones before for my niece and nephew and changed on insurance policy. Having been sold the insurance an hour later I got a ca... See more

Rated 5 out of 5 stars

I have been with Gadget for over 3 years and unfortunately I have had reason to make claims and each claim was dealt with efficiently and hassle free. Every member of staff I dealt with were really... See more

Company replied

Rated 5 out of 5 stars

Have been with gadget insurance for ipad cover for 5years. Great comfort knowing items are fully insured. No hassle signing up, regular direct debits. The way insurance should be. Simple and straightf... See more

Company replied

Company details

  1. Insurance agency

Written by the company

GadgetInsurance.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At GadgetInsurance.com, you can insure one or multiple gadgets, including phones, iPhones, laptops and tablets. We also offer Accidental Loss Cover as an add-on.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3k reviews

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3.7

All reviews

(3,421)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Price

Price, and ease of use of the site.

24 August 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Agatha,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

My first time using gadget insurance

My first time using gadget insurance, good recommendation from family.!

22 August 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi James,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Piece of mind

Such a simple sign up process, I feel better now knowing my teenagers phones are insured with a reputable company

23 August 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Amy,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 3 out of 5 stars

I think 7€ is too expensive for me as I…

I think 7€ is too expensive for me as I have a lot of things every month it adds up. By the time she finishes school life is hard enough reasonably 5€ a month I suggest . It also a good idea to get insurance I understand nobody wants to destroy IPads . Thank you

20 August 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Claris,

Thank you for taking the time to leave a review.

The premium is based on the make / model and value of the device and this is the best price that can be offered for the insurance.

The standard policy covers your gadget against accidental damage, liquid damage and theft.

Kind Regards
Natalie Ward

Rated 1 out of 5 stars

the length of time it took to renew…

the length of time it took to renew over the phone was ridiculous. Basically every line of the renewal letter and all policy details had to be read out to me and confirmed the It took at least 30-40 minutes and totally unnecessary - i rang to renew and knew what i was renewing. time and motion study needed

15 August 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Irene,

Thank you for your review. I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

I will now have this call reviewed and feedback provided to the agent.

Kind Regards
Natalie Ward

Rated 1 out of 5 stars

Would have gave 2 but constant emails…

Would have gave 2 but constant emails forcing me to do a review.
There was no experience, had to take insurance out as part of the purchase…..

16 August 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Danny,

Please note it is not mandatory to purchase insurance. Please note your review would be based on the service received so far , e.g. booking process, cover/price, documents received, customer service. You can update your review at any stage.

I have sent you a direct email to discuss this further.

Kind Regards
Lorna.

Rated 1 out of 5 stars

Some Patience gadgetinsurane.com

Requests for review of the service, and chasers to review, prior to the device being delivered - not good customer service, reviews should be requested only after the claims process has had to be utilised, or renewals on the anniversary of the policy. On initial policy, unable to do multi gadget policy, frustrating, and consequently additional time usage/ alternate providers sought.

13 August 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Paul,

Thank you for your feedback.

I have sent you an email to discuss your review.

Kind regards,
Hannah Conroy

Rated 1 out of 5 stars

Sent in a claim on 13th July and was…

Sent in a claim on 13th July and was told I would be contacted in 10 working days. Nothing happened in the meantime.
A very unprofessional service.AVOID AVOID AVOID.

31 July 2023
Unprompted review
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Paddy,

As you have not provided any personal details in order for us to locate your policy, can you please email us directly on CustomercareTP@blueinsurance.ie with your policy number, home address and email address ? I can then look into this for you.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Very easy to use

Very easy to I use

19 July 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Fiona,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Great Service

Both members of staff whom I spoke to on helpline yesterday were so friendly, helpful and thorough.

18 July 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Deirdre,

Thank you for your comments and taking the time to leave a 5 star review.

I will pass your lovely feedback onto our agents.

Kind Regards
Natalie Ward

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, a quick and convenient online option and good value. Any time I needed support it was efficient too.

16 July 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Linda,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Easy to use website

Easy to use website , haven't had an accident yet , fingers don't have one with the ipad . Over all great experience 👍

10 July 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Rosalin,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Quick easy payment system

Quick easy payment system
Easy to follow instructions

10 July 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Vanessa,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Good value. Had my last phone insured with them and easy to cancel and reinstate policy on new device.

11 July 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Kara,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 1 out of 5 stars

AVOID

Surely there are better options to this, I am trying to claim for damage to a school iPad bought directly from wriggle learning who also sold me the policy, I have been redirected to a company called the Davies group who have tried to get out of paying on the policy at every opportunity. Gadget insurance don’t want to know as they seem to only collect money and are not interested in claims. Davies group have an automated helpline that is useless at best. After receiving some emails each Saturday afternoon I eventually got to speak to a lady with barely any English who kept referring me to when I took out the policy and the conditions, I then spoke to a lady who told me they had no record of my order and wriggle wouldn’t share the information with the Davies group. I phoned wriggle who told me the Davies group were given all the information on the date the policy was taken out and gave me an order number, I have now received yet another automated email saying they have no record of this order number. When I sent a receipt from wriggle with the order number the first thing I got back was a request for payment of the excess of 50€. Weeks after claiming on this so called policy I am no nearer to having the iPad repaired in time for the return to school.
The claim reference is WHIRO14717.
AVOID AT ALL COSTS and take out a policy with a reputable company instead
UPDATE, the Davies group now want me to post the iPad to their repairer at my expense despite the policy saying a courier would collect it. AVOID AVOID AVOID

8 July 2023
Unprompted review
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Jeff,

As you have not provided any policy information in order for us to locate your policy, Can you please email us directly on CustomercareTP@blueinsurance.ie with your policy number, home address and email address ? I can then look into this for you.

As you have provided a claims reference number, I have sent this over to the claims company to review also.


Kind Regards
Lorna.

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