Gaggia UK Reviews 

Raj is a star!

Excellent quality of the product and customer service, quick delivery.

I had an issue with my Gaggia Babila machine. I had a long zoom meeting with Raj and David and they talked me through the diagnosis of the problem. I did what was suggested and my machine works like new. I’m grateful for the patience, time and help. Great service from Gaggia Direct.

The fact that I could zoom and actually talk to someone means such a lot to me. Everyone I spoke to was so very kind and helpful (I'm not good with computers) and I'm so glad that I could get a machine like my previous one as I liked it so much. Thank you and please keep doing what you do..

Best customer support ever, gutted with the outcome but all the team at Gaggia UK couldn’t have tried harder.

Excellent customer service. Very helpful and knowledgeable staff

Staff friendly and knowledgeable. I highly recommend this company.

the best experience of customer service and product, above and beyond expectations thank you Raj and Katie

My 15yr+ Gaggia stopped working so I called Gaggia and in 10 mins was on a Zoom with Raj who was v patient and v helpful. He gave me links to go on and told me which parts might be help sort the problem. It was all about getting my machine fixed rather than how they could charge money, v honest and straigthforward. If all else fails I can take the machine to them, but hopefully Raj's advice will enable me to fix it at home. Very happy with the process.

Excellent customer service. Water wasn't coming through the brew head. Answered a Zoom call, identified the fault and told me how to fix my machine. Can't ask for more.

So helpful to have a zoom meeting to discuss the problems with my coffee machine
Slightly disappointed that I can’t get it fixed until the new year and that it might be as long as 4 weeks that I’m without my machine - but at least it’s going to get fixed

A great company to deal with, not to mention their excellent machines at great prices, and they have no problem helping if you have any.

Possibly the best customer service I have ever experienced. My coffee machine developed a fault, the live diagnostics of the fault was unable to resolve the issue, replacement machine due for delivery within 36 hours. First class service from Raj and the team

Great communications. My new machine is a great upgrade from my previous Gaggia machine. I am more than happy with the product, service and delivery.

Great company

Your customer service is perfect - at one point there were 2 members of staff trying to help my husband sort out his brew group issue.

Due to their tenacity and level of expertise, they finally managed to solve the problem for which we are very grateful for.

Fantastic service from the tech team - issue identified and fixed in minutes. Thank you

Ordered in the afternoon, machine arrived next day around noon! So glad to have ordered here instead of Amazon

So far so good. New machine broke down. Excellent access to Gaggia support, speedy response, no quibble return/repair. Will see what happens when the techies have looked at it.