Gaggia UK Reviews 

This is a real gem of a company to deal with. I had a nice shopping experience a several years ago, but recently my machine developed a fault. Dealing with Raj, Katie, and the support team has been a real pleasure. They are efficient, personable, easily contactable, and treat you really well. When I called support initially the gentleman also gave me a bunch of tips and advice which I was greatful for. I will absolutely recommend Gaggia Direct to anyone who is looking for a coffee machine, and will certainly be buying my next one from here. Thank you!

Order was received quickly and accurately. When there was a problem with my ordering they sorted it out very quickly and I received a refund. Good customer service.

While most companies price in redundancy, Gaggia UK take immense pride in offering extraordinary and personal customer service. I can't fault Raj, Katie and the team. Their products are of an extremely high quality - and they go above and beyond to make sure you can get the best from your coffee machine. I've honestly never experienced a commitment to customers and product like it. I can't see myself buying a coffee machine from anywhere else.

Had an issue with the MDF 55 grinder. Contacted GAGGIA who were very helpful. The issue was resolved by Raj during the zoom call.

Katie was really responsive arranging collection and coming back with updates during the repair and service process.
The pick up was easily set up and the whole process was smooth and quick end-to-end. I'll definitely be sending my machine off to Gaggia Direct again in the future and would recommend to any other Gaggia owners

We purchased our Gaggia Accademia machine almost 3 years ago. We had a 2 year + 1yr extended warranty.

We love our coffee and the accademia has lived up to our expectations over the years. We have on average 8- 10 coffees per day and this machine coped admirably.

Quality machine. Easy to operate, clean and maintain.

One of the door hinges snapped a week or so prior to the end of the warranty period. Raj and Katy couldn't fo enough to help.

The machine was collected quickly, prepared and returned within a week. Exceptional service and we were very happy yo have our trusty machine back where it belongs.

Anyone thinking of gaggia machine you are buying quality and if you are buying from Raj and team you are dealing with a exceptional team.

I purchased the original One Touch Accademia model and made over 9000 brews in 6 years. Great maker but, regular cleaning and greasing is essential. Only complaints small dip trays, and water tank and unavailability of spare parts which meant I had to replace the maker (after 3 years some parts were already unavailable). Ultimately, this made me reluctant to replace it with the new model. Caffe Shop Ltd now offer 5-year parts warranty so, that swung me back. Very happy with the maker which looks far better but retains the internals of the original. Makes the best coffees!

I purchased from damage box section ,when delivered the box was just like new everything perfect, very happy.
Using an automatic frothing machine is very different than my old delonghi machine.
There is a learning curve,I set to using oz’s for coffee and milk volume, you also have to learn cup sizes,it has been very interesting and satisfying,Iam now producing good flat whites and cappuccino.
Overall happy with my Gaggia cadorna prestige

I bought my Gaggia Classic nearly two years ago, and there are a couple of times I have needed help with problems with the machine.

On each occasion all the staff have been very helpful, courteous and knowledgeable.

They had me on a Zoom call to try and resolve one issue, but very quickly decided the easiest thing to do was return the machine to be repaired.

I did the same a second time, when they also replaced the pump (at cost). I now have a machine I am very happy with.

Go Danny and all at Gaggia

Merry Xmas and keep up the good work in 2026!!!!

All the best

Steve Howgate

Gaggia products are great. Best espresso by a million miles. However you don’t know how good a company really is until you get a problem.

Our grinder developed a fault on Monday 22nd December - a disaster for Christmas (accepting this is a Western 20th Century Problem). However after a phone call we received a replacement on Tuesday 23rd.

Truly amazing service that is as good as the products themselves.

After previous experience with other manufacturers, (Not Good), we thoroughly enjoyed dealing with Gaggia, Raj & Team. Old school customer service at it's finest & took time to explain the difference between machines.As my wife is totally blind this meant so much to her, as they had the patience, and empathy with her situation. Purchased the Anima Prestige, a very easy machine to learn to use, and had a Zoom call with Raj, to help set up.This was hours after receiving the machine, so no long waits. After having a stroke 3 years ago, I'm a little slower than I was, and the kindness that was shown to both of us individually shows how outstanding the team are. Every enquiry was met with enthusiastic help, and explanations, we felt that any question could be asked no matter how small, and was made to feel like it mattered
The coffee is awesome too!

My wife and I visited their showroom this morning. Raj could not have been more helpful. He took us through the pros and cons of several machines. We chose the Cadorna prestige - he demonstrated all the menus and we made a couple of drinks. He comprehensively went through the maintenance of the machine. He gave us the maximum discount currently available on-line for the machine so that we were not disadvantaged buying from the shop. The on-line support they offer via zoom is very impressive. We would thoroughly recommend a visit to purchase. If only all businesses were run like this.

I recently purchased a Gaggia Magenta milk. The team was extremely helpful with updating the machine to include new features I wanted but were not present in the version they had in stock. They also replaced promptly the 1st machine which had a faulty grinder. Troubleshooting was done live is seconds through zoom and organised for replacement next day. I can't praise the team enough for their amazing response.

It was so nice to speak with Danny who was very knowledgable and very informative on my choice of machine,

The service you get from the Gaggia UK team is at another level, I've never experienced anything like it. I had a problem with my machine and almost immediately after writing to them, I was on a video call showing them the issue, after which they arranged a collection. Repaired machine came back a few days later. If you email them, you quickly get a real, human, helpful and clear response (which is what happened to me today, inspiring this review). They are the best! And no matter how much I might be tempted in future to buy a different brand of machine, the Gaggia UK team are the reason I wouldn't.

I was unable to replace the brew unit in my Gaggia Brera after cleaning. I used the zoom and chat for advice. Dave and Tony were amazing and solved the problem in minutes! Thank you.

Great coffee and excellent service. Just received my Gaggia classic evo2024 and and am very pleased as it makes great coffee, however a bit of trial end error is needed to get the correct grind. Whilst more expensive, I went for the brass boiler after reading numerous reviews. The customer service from Raj and his team is highly recommended and I would not hesitate from buying from them again.

Danny over zoom solved everything to get my 8 year old Velesca machine fixed with a water issue and showed me a memory setting for coffee levels. Amazing Gaggia offer a zoom service like this and give Danny a pay rise for great service!

The friendliest, most helpful customer service one could ask for.
Raj was excellent talking through how to fix a problem & explained that as we have a very well used 7 year old machine it may give trouble again, after 3 months it did. After a straight forward discussion comparing cost of fixing/reconditioning vs new, a good deal was struck & a new shiny upgrade was delivered within days. Brilliant service.

I was a little frustrated with Gaggia Direct. They continue to sell the Classic Pro coated boilers without providing customers a warning that there is a known issues where the coating flakes off and ends up in your coffee puck and / or steamed milk. I bought a coated boiler refurbished Classic Pro and brought it with me to Thailand where I currently reside. Unfortunately the dreaded black flakes started to appear. They did offer to send me a polished aluminium boiler for me to fit myself which I am OK with. Had I been in UK I think they would have fitted it for me. However, it was a frustrating experience where I had to wait for responses and send reminders. In the end I decided to upgrade to a brass boiler at my own cost to avoid further disappointment. My recommendation is to avoid the coated boiler machines like the plague. In my view Gaggia should not be allowed to continue selling these machines without giving customers a warning before buying or they should withdraw and fix them before selling. The fact that they are not doing that seems to show a blatant disregard for what has always been a loyal customer base