After being gifted the Gaia Baby Complete sleep Cot by a family member, I contacted Gaia and asked if they would be able to advise what screws are used with the cot so that I could make up some missin... See more
Company replied
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Review summary
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The Serena is a comforting, stylish chair - great purchase! The oat linen texture looks beautiful in our neutral coloured nursery. Also the pillow is so comfy as a nursing/sleep pillow too - cried whe... See more
Company replied
Had a cot and chest of drawers delivered which are great quality and look fantastic in our nursery. Initially couldn’t get the chest of drawers we wanted but customer services were fantastic in delive... See more
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I had the Hera next to me cot for my first daughter in 2023, we were super happy with it and she always slept well. We tried to reassemble it recently and had some problems which Gaia had become aware... See more
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Company details
- #80 of 95 best companies in Baby shop
Written by the company
Our mission is to create baby products that are timeless, practical and beautiful too. Gaia Baby is made up of a passionate team who understand that your journey as parents is precious. We are here to support you in every way we can. Our customer service lines are manned during office hours by in-house staff trained to answer all your queries. The official team is often bolstered by husbands, wives, kids and extended family. From delivery & assembly, product testing, demonstrations, advice and support, our families are core to what we do.
Contact info
United Kingdom
- 0800 0518080
- customercare@gaia-baby.com
- gaia-baby.com
4.0
Great
147 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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SO HAPPY!
SO HAPPY! I have been looking for ages for the "right" look to fit in with our new nursery and I could not be more happy. It looks amazing, really finishes the room of beautifully. The communication all the way through my purchase was spot on, can not fault the customer service in any way and even the chaps that delivered were so polite and wanted to make sure we were happy with everything before they left. One very happy customer - Thank you everyone, would recommend you every time!!!!
7 January 2019
Unprompted review
Reply from Gaia Baby
Thank you for your kind words, Lee! We really appreciate it :)
We purchased several items for our…
We purchased several items for our nursery and we are delighted with the superb quality of both the cot and the rocking chair that we bought.
The items were delivered promptly and the after sales care has been second to none. The assembly instructions were easy to follow and the quality of design and materials is exceptional.
We would happily recommend Gaia Baby and will definitely be dealing with them again.
7 January 2019
Unprompted review
Reply from Gaia Baby
Hey Darren, good to know that you're happy with our products. We hope you love it as much as we do :)
Great innovation, great product.
We Purchased the Gaia cot bed compete system from our local retailer Baby planet, we were initially drawn to this product for its uniqueness. But the sales lady soon showed us that it wasn’t priced for its uniqueness but for its innovation and longevity. The bed looks beautiful in our nursery and I am sure our baby will enjoy many comfortable years in it.
Overall experience was wonderful, from the initial sale all the way to the delivery and assembly guys.
Thank you so much.
7 January 2019
Unprompted review
Reply from Gaia Baby
Hey Zaheer, thank you for your kind words :) We truly appreciate your feedback.
Amazing stuff
18 December 2018
Unprompted review
Reply from Gaia Baby
Hey Stephen, thanks for the lovely comments! :)
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