I switched to Gala from another popular weight loss program and I am so happy I did. Not only is it more affordable, the support is amazing. My emails and tickets actually get answered quickly, my pro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far it is easy to get started
So far it is easy to get started. Still hoping to find where I can add my current prescription into my chart. Finger crossed that I will find it.
This mandatory reviewing the company is…
This mandatory reviewing the company is insufferable
If you're thinking about it
If you're thinking about it, go for it. The results are real, and the app makes everything so straightforward while being a solid value.
Can’t get the email confirmation and…
Can’t get the email confirmation and it’s making me review the company before I’ve even signed up 🤷♀️ but my mother in law uses them, has great success.
Easy app to use
the customer service for this company…
the customer service for this company is top notch!
Fast delivery and service
I was a bit skeptical at first
I was a bit skeptical at first, but the support has been solid and I've already seen real results. The app is easy to use, and I got my supplies fast.
The company refused to cancel my subscription
The company refused to cancel my subscription. I'm 2 weeks out and I've sent 5 requests to cancel it and they still haven't acted on this. I will be pursuing litigation if they charge my account for a subscription that I've canceled. The customer service is terrible. All words with no action.
The app is a bit confusing but overall…
The app is a bit confusing but overall great care and helpful RNs
Gala GLP Horrendous Customer Service
Here is a polished, ready-to-post review based on your experience.
------------------------------
## Avoid This Company – Unauthorized Charges and Zero Customer Support
Rating: 1 / 5 Stars
I decided to stop taking the GLP-1 medication from Gala and thought the process would be straightforward. I received an email stating that if I wanted a refill, I needed to complete an online form. Since I did not want to continue, I simply didn’t fill out the form.
To my shock, Gala went ahead and charged me the full $447 for a 3-month supply that I never requested and will not use.
Trying to resolve this has been an absolute nightmare. You cannot speak to an actual human being; everything is handled through an online chat. When I finally reached someone, they claimed it was an "auto-renewal" for all services, completely ignoring the fact that I never authorized the medication refill. I demanded a refund, and they claimed they would send the request to their billing team. They cancelled my plan and told me I wouldn’t be charged again, but they also refused to let me delete my credit card information from their website myself—I had to ask them to do it.
It has now been a full month of endless back-and-forth. The only response I get is from an online robot telling me the issue has been "escalated," yet there is still zero resolution and no refund.
I am thoroughly disgusted with their lack of support and customer service. Do not trust this company with your credit card—I would never recommend using them.
------------------------------
A safe and easy order policy
A safe and easy order policy. Convienient, and free shopping.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








