Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was ab... See more
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Our trip planned by the Galapagos travel center was one of the best trips we have ever taken! Every detail went perfectly and all of the guides and drivers did an excellent job. Hats off to our travel... See more
Company replied
Galapagos Travel Centre were excellent. Everything was clearly communicated and all my questions were answered quickly. Diana was knowledgeable and efficient. The person who met us at the airport... See more
Company replied
Working with Katie was the absolute best experience. She listened to what we were looking for and paid attention to our budget. She came up with great suggestions and a number of choices for the sea p... See more
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Company details
Written by the company
At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.
Contact info
265 Foch Street and 6 de Diciembre, 170143, Quito, Ecuador
- 1-877-260-5552
- socialmedia@galapagosislands.com
- galapagosislands.com
4.8
Excellent
206 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Galapagos Travel Center, Gabriela was great
Gabriela was wonderful to work with. She was quick to respond to any question I had. It was white glove service, we were met at the airport and delivered to our hotel, and it just continued thru the entire trip. Very happy with the service.
6 March 2026
Reply from Galapagos Travel Center
Hi Terry!
Thanks for your feedback! We’re really happy to hear everything went smoothly from the moment you arrived and throughout the entire trip.
Gabriela will be so happy to hear this, she truly cares about making every step easy and enjoyable. We’re also glad you felt well taken care of the whole way.
It was a pleasure helping you.
Warm regards,
Galapagos Travel Center Team
Great experience overall!
Great experience overall. Initially, Fatima was a bit difficult to understand with English as a second language, but we got thru it just fine. Texting and email were the preferred contact route anyway.
The trip was precisely planned and execution was terrific. All promised details were fulfilled and the Angel yacht was fantastic! We would 100% use this agency again for travel to Galapagos.
2 March 2026
Reply from Galapagos Travel Center
Hi Darron and Sandy!
Thank you so much for your kind words! We’re so happy to hear that you had a great experience and that everything went according to plan and that you enjoyed your time aboard the Angel Yacht.
We also appreciate your patience with our team, we like to think a little accent is part of the charm 😊 but we’re very glad communication flowed well in the end.
It truly means a lot to us that you would choose to travel with us again. We’ll be more than happy to assist you on your next Galapagos adventure!
Warm regards,
Galapagos Travel Center Team
They made it easy.
I worked with Diana and she was helpful explaining choices and then made it all happen when I finally made up my mind. I’d would use her again.
6 March 2026
Reply from Galapagos Travel Center
Hi Laura!
Thanks for your review! Diana always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey!
Warm regards,
Galapagos Travel Center
Unique once in a lifetime experience
First contact with lots of infos and travel advice was excellent, reply time very fast. Accounting, payment and invoicing was rather intransparent and average. At the end, our trip to Galapagos was a unique experience, everything was well organized and prepared. Nature guides sometimes did not seem much interested in the tourist group.
25 February 2026
Reply from Galapagos Travel Center
Hi Antje!
Thank you very much for your feedback. We’re glad to hear that you had a unique and well organized experience in Galapagos.
Regarding the administrative process, we always strive to maintain full transparency. As we offer different payment methods, the process may vary slightly, but we aim to keep it as clear and smooth as possible at all times.
We also appreciate your comments about the guiding experience and will take them into account as we continue improving our service.
Warm regards,
Galapagos Travel Center
Our tour was fantastic
Our tour was fantastic. Our guide, Ivan, was so informative. He would hold a summary meeting every evening about the days activities and inform us of the next days plan so we always knew wha to expect. Our boat crew on the Frigate was amazing. They were all so helpful with our every need. The captain or our boat was attentive to all our needs and watching for sea life along the way. He spotted a group of dolphins one evening and we saw the most amazing show.
The only part of our experience that could use attention was our trip advisor, Sebastian. Our communication was a little sparse and toward the trip date we had a hard time getting information. We would highly recommend the Galapagos Travel Center to others, Regards
Kevin and Beth Mortinson
25 February 2026
Reply from Galapagos Travel Center
Hi Kevin and Elizabeth,
We’re so happy to hear you had such a wonderful experience! Thank you for sharing your feedback,it truly helps us keep improving. And we really appreciate your recommendation, it means a lot to us.
Warm regards,
Galapagos Travel Center Team
They handled everything…
They (Diana) handled everything PERFECT. Everything was as advertised; the accommodations were great, along with the tours, communications and meals were first rate. Diana was extremely helpful and patiently answered all of my MANY questions to my satisfaction. We are very glad we used them!
25 February 2026
Reply from Galapagos Travel Center
Hi Ralph!
Thanks for your review. Diana always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey and that we could help make it unforgettable!
Warm regards,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Hi Nadia!
Thank you for your kind words. Our goal is always to provide exceptional service, ensuring every guest has an excellent trip.
We really appreciate your recommendation.
Warm regards,
Galapagos Travel Center Team
I initially chose Galapagos Travel…
I initially chose Galapagos Travel Center because it was the only place I could find that offered a 3 day/2 night option. However, I was really happy with the experience from start to finish. Sebastian made sure all of our questions were answered and that we were prepared for the trip. The meals and accomodations exceeded expectations and we were able to see a lot in a short time. Highly recommend!
25 February 2026
Reply from Galapagos Travel Center
Thank you for sharing your feedback! We are very happy that you have lived this at the hands of our attentive staff that accompanies you at every step of your journey.
It was a pleasure to organize and be a part of all of this.
Warm regards,
Galapagos Travel Center Team
Galapagos Travel Center
Galapagos Travel Center helped us plan our highly anticipated adventure to Galapagos Islands. They kept us informed of what to pack and the weather would be that time of year. Galapagos Travel gave a detailed description of each day. What we would do and see. They made the trip so enjoyable. Cannot say enough good things. Thank you!
9 February 2026
Reply from Galapagos Travel Center
Hi Brad!
Thanks for your comment. We are glad to know that everything was fine. We aim to offer the best service and experience for our guests.
It was a great pleasure to have you here!
Best wishes,
Galapagos Travel Center Team
This tour was absolutely amazing
This tour was absolutely amazing. Peter was so knowlegable, personable and patient. I loved his bird impressions, his knowledge of the islands was very impressive. We were blown away by the diversity of all the islands. The way the animals were so approachable and the snorkeling was the best I've ever experienced,
25 February 2026
Reply from Galapagos Travel Center
Hi Mary!
We’re so glad to hear that your guide shared so much knowledge and helped make your experience so special. Thank you for choosing us to be part of such wonderful memories.
It was truly a pleasure having you with us!
Best wishes,
Galapagos Travel Center Team
I would highly recommend this company
I would highly recommend this company. They responded quickly to all questions and the arrangement of travel couldn't have been more seamless. The yacht we traveled on was glorias and it was the best trip of my life!
25 February 2026
Reply from Galapagos Travel Center
Hi Marsha!
We truly appreciate your recommendation. We love helping our travelers experience this unique destination while enjoying the highest level of service.
It was a pleasure assisting you, and we feel honored to have been part of planning such a special trip for you.
Warm regards,
Galapagos Travel Center Team
Gabriela was amazingly knowledgeable…
Gabriela was amazingly knowledgeable and helpful. She is the consumate professional. Always available, answering questions in a timely manner with a positive attitude.
9 February 2026
Reply from Galapagos Travel Center
Hi David! Thank you for your review. Gabriela will be very happy to hear that all the arrangements lived up to your expectations. At GalapagosIslands.com, we always strive to offer you the very best and take care of every little detail. It was truly an honor to have you with us.
Best wishes,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Hi Richard!
We're so happy to hear that everything was excellente, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Galapagos Islands - When Can I Go Again?
My husband and I recently returned from a wonderful visit to the Galapagos Islands. We worked with Katie Beckwith, and she made everything so easy for us. From booking our hotel the night before our flight to Baltra until we flew back to JFK Airport in New York a week later, everything went just as expected. We did not have to worry about where to go and how to get there. The vessel we went on for our island hopping and excursions was the Alya. Beautiful small ship with a wonderful, attentive staff and the food was really varied and delicious!
8 January 2026
Reply from Galapagos Travel Center
Hi Jane!
Thank you for your feedback and for recognizing Katie. She’s an amazing travel advisor, always ready to offer the best options that fit your needs and ensure your experience creates unforgettable memories. We’re so glad you enjoyed the Galapagos. You will always be very welcome!
Best wishes,
Galapagos Travel Center Team
Lorena was so helpful
Lorena was so helpful, we really had lots of questions and needed items sent several times and she was always patient.
30 January 2026
Reply from Galapagos Travel Center
Hi Cindy!
Thanks for your review! Lorena always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey!
Warm regards,
Galapagos Travel Center
Adventure of a Lifetime!
Sebastian was excellent with the arrangements throughout!!
I had the adventure of a lifetime in Ecuador; Quito, The Galapagos & The Amazon!
Everything went very smoothly the accommodations were top notch, food amazing, guides wonderful.......can't say enough good things about my trip!
26 January 2026
Reply from Galapagos Travel Center
Hi Fiona!
Thank you for your review! We are glad that your trip was so exciting. It's our priority to ensure your trip is nothing short of exceptional so that you can fully enjoy these unique destinations. Sebastian's expertise is highlighted by guiding our guests from start to finish. We are really proud to work with such a professional and friendly team!
Thank you for allowing us to accompany you on this journey.
Warm regards,
Galapagos Travel Center
Excellent service all the way
26 January 2026
Reply from Galapagos Travel Center
Hi William!
We're so happy to hear that everything was excellent, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Everything you did for us was wonderful
Everything you did for us was wonderful…..day trips, transfers…..all went smoothly! Thank you for making our adventures in the Galapagos a trip of a lifetime!
19 December 2025
Reply from Galapagos Travel Center
Hi Barbara!
We're so happy to hear that you got to experience one of the most unique places on Earth! We're thrilled to have been part of your journey and that we could help make it unforgettable.
It was truly a pleasure to be part of your trip!
Warm regards,
Galapagos Travel Center Team
Best Galapagos experience!
I cannot rate the people at the Galapagos Travel Center any higher. They were tremendous with our planning and ongoing support while in the Galapagos. They made the experience wonderful for all of us, despite some last minute changes and my daughter getting sick. Highest rating!!!!
26 January 2026
Reply from Galapagos Travel Center
Hi Allison!
Thank you for sharing your experience. We love being with our travelers every step of the way, and we're glad you felt the same way. That's what our efforts are for!
Best wishes,
Galapagos Travel Center Team
High level of hands on service and…
High level of hands on service and rapid accommodations when tour options changed. Great value for money with knowledgeable, responsive representatives. Will use again if going back to Ecuador.
26 January 2026
Reply from Galapagos Travel Center
Thanks for your comment. We are glad to know that everything was fine. We aim to offer the best service and experience for our guests.
It will be a great pleasure to have you back!
Best wishes,
Galapagos Travel Center Team
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