Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was ab... See more
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Our trip planned by the Galapagos travel center was one of the best trips we have ever taken! Every detail went perfectly and all of the guides and drivers did an excellent job. Hats off to our travel... See more
Company replied
Galapagos Travel Centre were excellent. Everything was clearly communicated and all my questions were answered quickly. Diana was knowledgeable and efficient. The person who met us at the airport... See more
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Working with Katie was the absolute best experience. She listened to what we were looking for and paid attention to our budget. She came up with great suggestions and a number of choices for the sea p... See more
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Company details
Written by the company
At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.
Contact info
265 Foch Street and 6 de Diciembre, 170143, Quito, Ecuador
- 1-877-260-5552
- socialmedia@galapagosislands.com
- galapagosislands.com
4.8
Excellent
206 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Galapagos cruise
We booked our Galapagos cruise through GTC via the website. The process was clear and communication fantastic. All queries and concerns addressed promptly. Would recommend.
23 October 2025
Reply from Galapagos Travel Center
Hi Jodie!
Thank you for your review. Our goal is always to provide exceptional service, ensuring every guest has the trip of a lifetime.
We appreciate your kind words!
Warm regards,
Galapagos Travel Center Team
Top Notch!
My three friends and I loved our brief tour around Quito and our amazing Galapagos cruise experience, including the Solaris, its crew and our fantastic guide Liam. We were equally thrilled by our tour of the Valley of the Sun and Machu Picchu. Our only criticism was about the location of two of our hotels. The hotel for our very brief overnight stay in Lima between the Galapagos and Valley of the Sun tours should have been located much closer to the airport, and the hotel in the Valley of the Sun before our Machu Picchu tour should have been located in Ollantaytambo. That said, we were impressed with each of our guides, the support personnel and our itineraries. Thank you for a wonderful experience!
17 September 2025
Reply from Galapagos Travel Center
Dear Theresa,
Thank you very much for sharing your feedback. We’re glad to hear that you enjoyed the tours, guides, and overall experience.
We sincerely apologize for any inconvenience or difficulties that may have arisen regarding the hotel bookings. Our goal is always to provide the best possible arrangements tailored to your preferences, and we regret that this aspect did not fully meet your expectations. Your comments are very important to us and will help us improve our communication and booking processes going forward.
We truly appreciate your feedback.
Warm regards,
Galapagos Travel Center Team
Natural Paradise and more
From the onset of trip we had questions and all were answered quickly and with ease. Our hotel in Quito, after long flights, was amazing and exceeded our expectations.
Hotel pick up was great and absolutely no issues as we were taken to the airline counter to check in.
The quality of the staff aboard our vessel was outstanding. From all involved there was never any issue. The food and friendliness of our crew goes beyond words. Our tour guide was truly amazing and extremely knowledgeable.
This trip from start to finish was an experience that we will never forget. Logistically, it was amazing and very well put together. Would highly recommend this trip and its contents to anyone who has a desire to visit the Galapagos Islands.
23 September 2025
Reply from Galapagos Travel Center
Hi Don!
Thank you for sharing your experience. We love being with our travelers every step of the way, and we're glad you felt the same way. That's what our efforts are for!
Thanks for your recommedation, we truly appreciate it.
Best wishes,
Galapagos Travel Center Team
THE EXPERIENCE WENT ABOVE EXPECTATIONS
THE EXPERIENCE WENT ABOVE EXPECTATIONS. WE WERE UPGERADED FROM MONSERRATE TO HERMES. FOR OBVIOUS REASONS THAT MADE THE TRIP UNFORGETTABLE. ELIZABETH WAS OUR TRAVEL AGENT AND IT WAS AN EXCELLENT SERVICE. ALWAYS AVAILABLE AND VERY EFFICENT
23 October 2025
Reply from Galapagos Travel Center
Hi Mercedes! It makes us very happy to know that you had an amazing experience and that Elizabeth's help was key to making your trip perfect so that you can enjoy it to the fullest!
Warm regards,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Hi Sandy!
Thanks for your words. We are proud to have really commited travel advisors on our team so that you can have such a hassle-free and a memorable trip!
Thank you for choosing us!
Warm regards,
Galapagos Travel Center Team
Ecuador and Galagapos is One of the…
Ecuador and Galagapos is One of the best countries to visit with many many different experiences and a fantastic guide Jorge Castillo who is also a singer and we made good music together 😊
29 September 2025
Reply from Galapagos Travel Center
Thank you for choosing us for this meaningful journey. It was our pleasure to help make your experience as enjoyable as possible!
Warm regards,
Galapagos Travel Center Team
We had an excellent experience and all…
We had an excellent experience and all aspects of the trip were amazing.
23 October 2025
Reply from Galapagos Travel Center
We're so happy to hear that everything was excellent, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Live-aboard Galapagos Island tour
The Galapagos island tours with expert naturalists, the between tours snorkeling and kayaking and luxury live aboard experience made for an exceptional vacation. Arrangements from the first email inquiry to returning home were made seamless through our booking agent Gabriela Aguilar at Galapagos islands.com. She explained options and made recommendations and all the bookings in a pleasant and transparent fashion. We chose the boat Infinity which is a well operated luxury yacht. There were 15 guests on out trip. The crew kept us well fed and busy with continuous activities from dawn to bedtime.
We greatly appreciated the daily tours and the recreational snorkling is world class: swimming among sea lions, penguins, reef sharks and schools of colorful fish. As a birdwatcher, I was happy with my birding experiences and the guides’ knowledge.
I strongly recommend booking for 8 day cruise or longer. We did a 4 day cruise which was too short.
10 October 2025
Unprompted review
Reply from Galapagos Travel Center
Hi Rob! Thank you for your review and for your kind words about our services. We take great pride in creating meaningful, seamless, and unforgettable experiences for our guests, and your feedback truly inspires us. Our dedicated professionals are committed to ensuring every trip is exceptional, and we're confident Gabriela took care of every detail for you!
We’re absolutely delighted that you had the time of your life.
Best wishes,
Galapagos Travel Center Team
Do not have your holiday you booked changed. Ask for a refund do not change
I had a bad experience my boat was not available l was given a suite on a Catamaran but there was a problem
At 3am every morning l was woken up with the anchor dropping directly under my room.
29 September 2025
Reply from Galapagos Travel Center
Dear Brenda,
We’re truly sorry for any inconvenience you may have experienced.
We’d like to clarify that the operator cruise made the unexpected decision to cancel the originally booked yacht, a situation completely beyond our control. As soon as we were informed, Galapagos Travel Center took immediate action to ensure your travel plans would not be disrupted. We secured a high-quality alternative for you: a significant upgrade to a Master Suite aboard a superior-class catamaran, at no additional cost. This solution was provided in good faith and with the aim of ensuring you could still enjoy a memorable experience in the Galapagos Islands.
Regarding the anchor noise, we understand it may be bothersome for some guests. However, it is a standard part of yacht operations in Galapagos, as yachts must anchor overnight to follow itineraries authorized by the National Park.
We regret that this affected your impression of the trip, especially considering the efforts made to enhance your experience.
We sincerely appreciate your feedback, as it helps us continue improving and providing the best service possible.
Kind regards,
Galapagos Travel Center Team
Great experience
Great food, an excellent guide and a very comfortable yacht. Happy to recommend.
1 September 2025
Reply from Galapagos Travel Center
Hi Lynette!
We're so happy to hear that you had a great experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Always available and good tours and guides
We were welcomed by a guide at our arrival to Baltra and we were accompnied toll our departure 2 weeks later. Every step was planned and well executed. All guides were great and the cruise exceptional! Maria (coordinator) was always avalable for contact even late night and early morning. All our requests have been satisfied. Even during the trip itself we were able to modify the itinerary.
On the improvement side: the agency booked the Royal Palm hotel for us in the highlands without prior consultation with us. When we wanted to change it (1 month before our arrival) it turned out to be very diffucult and costly. At the end, we stayed there 4 nights and it was always raining as the hotel is not on the sea shore but in the highlands. A bit disappointed. Overall we do recommend this agency for the quality of the guides and tours: they are very good. Also, on the last day we were offered one free tour to Seymour Norte, which was very good!
19 August 2025
Reply from Galapagos Travel Center
Dear Andrei,
Thank you very much for sharing your feedback. We’re glad to hear that you enjoyed the tours, guides, and overall experience, and that Maria was always available to assist you throughout your trip.
We sincerely apologize for any inconvenience or difficulties that may have arisen regarding the hotel booking. Our goal is always to provide the best possible arrangements tailored to your preferences, and we regret that this aspect did not fully meet your expectations. Your comments are very important to us and will help us improve our communication and booking processes going forward.
We truly appreciate your recommendation and hope to welcome you on another adventure in the future.
Warm regards,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Dear Colin,
Thanks for your review. We hope your trip to Galapagos was smooth and filled with unforgettable moments in this one-of-a-kind destination. If there’s anything specific you’d like to share about your experience, we’d love to hear it, you can also email us at info@galapagosislands.com. Your feedback helps us continue to offer the best possible service.
Warm regards,
Galapagos Travel Center Team
Excellent cruise and service!
29 August 2025
Reply from Galapagos Travel Center
Hi Adam!
We're so happy to hear that you had an excellent experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Hi Mike!
Thanks for your words. We are proud to have people as committed as Fátima on our team so that you can have such a hassle-free and a memorable trip!
Thank you for choosing us!
Warm regards,
Galapagos Travel Center Team
Knowledgeable guides and sustainable provider
Everything was very well planned and the tour guides were friendly and knowledgable. This company is based in Ecuador so a better choice than overseas tour providers, they care about sustainability and offer more affordable, shorter trips as well as longer ones.
29 August 2025
Reply from Galapagos Travel Center
Hi Thea!
Thank you for your review. We're thrilled to hear that your experience was amazing. Our goal is always to provide exceptional service, ensuring every guest has the trip of a lifetime.
We appreciate your kind words!
Warm regards,
Galapagos Travel Center Team
Trip of a lifetime
This has to have been the holiday of a lifetime. Excellent support and advice from the Galapagos Travel Center meant we had a trip that exceeded all expectations. Can't think of a single thing that could have been done better. Epic!!
29 August 2025
Reply from Galapagos Travel Center
Hi Cara!
Thank you for sharing your feedback! We are very happy that you have lived this at the hands of our attentive staff that accompanies you at every step of your journey.
It was a pleasure to organize and be a part of all of this.
Warm regards,
Galapagos Travel Center Team
Customer service was excellent and…
Customer service was excellent and consistent. I will use them again.
22 August 2025
Reply from Galapagos Travel Center
We're so happy to hear that you had an excellent experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Amazing
Diana did a fantastic job of finding the prefect trip for us - we had an amazing time. Thoroughly recommend.
15 August 2025
Reply from Galapagos Travel Center
Hi Josephine! It makes us very happy to know that you had an amazing experience and that Diana's help was key to making your trip perfect so that you can enjoy it to the fullest!
Thanks for your feedback and recommendation.
Warm regards,
Galapagos Travel Center Team
Highly recommend!
Every moment of our trip was organized. At no point in the trip were we confused. The hotels were well selected. The tour guides were exceptional.
19 July 2025
Reply from Galapagos Travel Center
Thanks for your comment. We are glad to know that everything was fine. We aim to offer the best service and experience for our customers. We greatly appreciate your recommendation and for trusting our work.
Best wishes,
Galapagos Travel Center Team
Brilliant Galapagos specialists
From our first contact these guys were prompt helpful and very responsive. When ever we had a question it was answered quickly and they could not have been more helpful in the lead up to the trip.
Once we arrived the service by the ground agent was excellent and the actual cruise itself was superb.
We would not hesitate to recommend them to anyone looking to book a holiday in Galapagos and will certainly be mentioning their name when ever anyone asks us about our trip.
25 July 2025
Reply from Galapagos Travel Center
Hi Shaun! Thank you for your kind words about our services. We take great pride in creating meaningful, seamless, and unforgettable experiences for our guests, and your feedback truly inspires us. Our dedicated professionals are committed to ensuring every journey is exceptional. We deeply appreciate your recommendation.
It was an honor to be part of your incredible adventure!
Best wishes,
Galapagos Travel Center Team
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