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Gala Travels Reviews 

2,145
•
TrustScore 5 out of 5

4.9

Travel agent
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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and dedicated to providing excellent service, often going the extra mile. Many highlight the exceptional customer service, noting agents are patient, professional, and genuinely caring, offering personalized support. The booking process is frequently described as easy, smooth, and perfectly organized, making travel arrangements straightforward. Reviewers also appreciate the prompt and efficient response times, ensuring quick communication and assistance with all inquiries. This consistent professionalism and dedication ensure a satisfying and seamless experience for travelers.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the exceptional support... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently praising the ease and efficiency of... See more

Response time

Consumers consistently report positive experiences with response times, highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was great experience dealing with Jaini Modi , expert at Gala Travel, - Proper guidance in selecting flights - timely follow up on changes in flight - keeping informed with updates and change... See more

Rated 5 out of 5 stars

Personalized service! The agent is totally dedicated to make it appear that you are the sole client despite managing several other travelers simultaneously I'm sure. Had plenty of questions about our... See more

Rated 5 out of 5 stars

We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience wit... See more

Rated 5 out of 5 stars

I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every... See more

Company details

  1. Travel agent
  2. Airline ticket agency
  3. Cruise Travel Agency
  4. Flights search site
  5. Hotel
  6. Travel deals

Written by the company

At Gala Travels, we believe travel should be as stress-free and exciting as the destination itself. We’re your local experts for crafting unforgettable getaways, whether you're searching for the perfect all-inclusive package, a last-minute flight deal, or a customized itinerary tailored just for you. We know that planning a trip can raise many questions. How do I find the best value for my vacation? Is this resort truly family-friendly? What are the current travel requirements? Our dedicated team is here to provide clear, honest answers and handle all the details so you can focus on the fun part: the anticipation. What our community of travellers loves about working with us: Effortless Planning: We take the overwhelm out of booking. Just tell us your dream, and we’ll handle the complex logistics, from flights and hotels to transfers and excursions. Expert, Human Advice: Beyond what any algorithm can show you, we offer personalized recommendations. We’ve often visited the destinations we sell and provide genuine insights you won't find on a generic booking site. True Support: Your trip doesn’t end when you book. Our support continues while you travel. Have a question or an issue abroad? We're just a phone call away, ready to help. Exclusive Deals & Perks: Through our strong industry relationships, we often have access to special promotions, room upgrades, and added amenities that aren’t available to the public. We don’t just sell trips; we build relationships and create memories. Let Gala Travels be your guide to a seamless and extraordinary travel experience.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,145)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Pathetic company

Pathetic company. Make it hard to unsubscribe. I will never be back. And will tell everyone I know to avoid you like a plague

2 May 2025
Unprompted review
Gala Travels logo

Reply from Gala Travels

Dear Mr Wieske

We sincerely apologize for any frustration you’ve experienced while trying to unsubscribe. Our goal is to make all interactions with us as smooth as possible, and we regret that this wasn’t the case for you.

Since our records indicate your last booking was made in 2016, we no longer have your current details on file to process the unsubscribe request. However, we’d be happy to assist you immediately if you could kindly share your details via info@galatravels.com. Once received, we’ll ensure your request is handled promptly.

We appreciate your feedback and will use it to improve our processes. If there’s anything else we can assist with, please don’t hesitate to reach out.

Best regards

Rated 5 out of 5 stars

Rebooking flts due to airport closure at London

I was booked to fly out on March 21, 2025 .
It was the day when all flts to London Heathrow were cancelled due to fire.

Jaini was most helpful in getting me rebooked on the next available flt to ensure that my critical meeting in Bombay on 24th was not affected by the delays at LHR.
Thank you

21 March 2025
Rated 5 out of 5 stars

FATEMAA!!!!

I've worked with another travel agency before but they do not compare to the service I received from FATEMA!!! Fatema is extremely welcoming and friendly. She always has an energetic and positive attitude.

She talked us through a plethora of different options that fit within our priorities. Fatema replies quickly and thoroughly. I will surely being using her for my future travels.

Thank you Fatema!!!!

7 April 2025
Unprompted review

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