It was great experience dealing with Jaini Modi , expert at Gala Travel, - Proper guidance in selecting flights - timely follow up on changes in flight - keeping informed with updates and change... See more
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Review summary
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Reviews shaping this summary
Personalized service! The agent is totally dedicated to make it appear that you are the sole client despite managing several other travelers simultaneously I'm sure. Had plenty of questions about our... See more
We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience wit... See more
I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every... See more
Company details
Written by the company
At Gala Travels, we believe travel should be as stress-free and exciting as the destination itself. We’re your local experts for crafting unforgettable getaways, whether you're searching for the perfect all-inclusive package, a last-minute flight deal, or a customized itinerary tailored just for you. We know that planning a trip can raise many questions. How do I find the best value for my vacation? Is this resort truly family-friendly? What are the current travel requirements? Our dedicated team is here to provide clear, honest answers and handle all the details so you can focus on the fun part: the anticipation. What our community of travellers loves about working with us: Effortless Planning: We take the overwhelm out of booking. Just tell us your dream, and we’ll handle the complex logistics, from flights and hotels to transfers and excursions. Expert, Human Advice: Beyond what any algorithm can show you, we offer personalized recommendations. We’ve often visited the destinations we sell and provide genuine insights you won't find on a generic booking site. True Support: Your trip doesn’t end when you book. Our support continues while you travel. Have a question or an issue abroad? We're just a phone call away, ready to help. Exclusive Deals & Perks: Through our strong industry relationships, we often have access to special promotions, room upgrades, and added amenities that aren’t available to the public. We don’t just sell trips; we build relationships and create memories. Let Gala Travels be your guide to a seamless and extraordinary travel experience.
Contact info
7780 Woodbine Avenue , L3R 2N7, Markham, Canada
- 866.458.4252
- info@galatravels.com
- galatravels.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent service at time of booking …
Excellent service at time of booking and pst booking as well in the past years
8 August 2025
The staff are professionals
The staff and the owner too, care about their customers. They are very professional in responding to inquiries with efficiency.
8 August 2025
Reply from Gala Travels
Thank you for your feedback. We take customer service and all feedback seriously, and would like to understand more about your experience. Please share details at management@galatravels.com so we can address any issues.
Efficient and Informative:?Our call was answered quickly and was…
Our call was answered quickly and was informative enough to allow us to make a decision quickly
8 August 2025
Good experience
Good experience. Tickets booking and modifications were done by Jaini.. super helpful.
8 August 2025
Twice I bought a ticket from Gala…
Twice I bought a ticket from Gala Travel. Fantastic customer service. They help you till the end wonderful experience and customer service.
Mehdi
8 August 2025
Unprompted review
We have used Gala Travels for many…
We have used Gala Travels for many years and recently we have been well served by Aazmin. They have excellent service to look after all your travel needs.
8 August 2025
Excellent customer service
As always. Pamela is very courteous and helpful im finding us rhe best flights at a competitive price.
8 August 2025
By far the best agency I dealt with
By far the best agency I dealt with - best people - best deals - always responsive and prompt with replies. Love Jaini!!!!!!!!!
2 August 2025
Unprompted review
Prompt attention and action was taken…
Prompt attention and action was taken accordingly to get travel schedules finalized. Always been a very pleasant experience talking to Aazmin.
10 June 2025
Purchased tickets
Mr Salahudin Mohamed was very honest,patient and helpful who knows his job pretty well.
4 July 2025
Our travel consultant Sue is the best!
Sue has been our travel consultant for years now, she gets us great rates and helps us navigate the entire process of booking, insurance and other little details with ease and professionalism. Thanks again Sue!
4 July 2025
Excellent service.
4 July 2025
I had perfect experience with Gala…
I had perfect experience with Gala travels
Especially Salahuddin was very helpful
4 July 2025
Great customer service from Aazmin
Great customer service from Aazmin.
Aazim was very knowledgeable and answered all our questions. She made it very easy for us to make a decision on our purchase.
Thank you so much for all your help Aazim.
4 July 2025
I would like to state that we know only Jaini since past several years as we do all our bookings with her only.
I would like to state that we know only Jaini - your Customer Service staff and we are very happy with her help.
4 July 2025
Thank you so much Gala Travels
Thank you so much Gala Travels, it was an amazing to travel with you 🌸
4 July 2025
There is always an agent a call away…
There is always an agent a call away anytime i need assistance with my ticket issues.
4 July 2025
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