Galaxy Medical Alert Systems Reviews 

The annual renewal went smoothly but I would prefer to get an email telling me the renewal is coming up. Many companies do this to notify their customers about a month before the charges come through.

Although I haven’t had another fall I’m grateful to know help is there if I need it

Things are going ok but I do not like getting a email every month or it seems like every week asking how you are doing please don't ask me to tell you how good you are I have had no problems with your company but if I have to send a note and give a star to you so often I will think otherwise. If it is to remind me to phone I will try to do better.

Great product and service offering peace of mind.

I have never had a problem with my alert. Thank you.

Disappointed in the Heart Accuracy numbers

No complaint on when phoning in for information but do have concern on reliability of fall detection consistency. Usually wear detection device on my belt and when device accidentally dropped on floor there is not always a response inquiring if I need help.

I cancelled the service same day . That went smoothly but I have not received the credit back on my CC .
Billing was 22 December.

Good service and friendly representatives

I'm 82 and live alone. I have taken a few falls previously, but nothing serious so far. I'm also still active and go out shopping and for long walks. The smart watch with voice communication and GPS is perfect for me. Knowing help, if I need it, is close at hand is reassuring.

You answers to all our enquiries were responded to quickly and in terms us 'old folk' could easily understand. The watch seems to be of good quality and it has added a sense of security to our lives.

Call centre is responsive and professional

Been just ok. Thought we set up for use in USA and the new SIM card Never showed up. So 3 months without use of it while still paying for the service.

It was a false alarm and it is also the first week my mother has had the device. The customer service specialist was very patient explaining how things work and what the proper procedure is for when there is a false alarm. Very helpful.

Fortunately, we have not had to use Galaxy in an emergency situation. But on several occasions (most often by a PSW dropping the signal button) we have set off the alarm inadvertently. In every case there has been an immediate response from Galaxy, and we are able to tell them on the resultant phone call that there is not an emergency. It is reassuring to know that we would get prompt action from Galaxy if needed.

The company was easy to find out what you need to know as well as their staff; they went above & beyond to help with things and the watch is amazing I feel like a normal person 😊 it was touch & go at first but I am overly happy with it & I thank Chris for amazing support and help 😊

Stop looking you have found your safety for your loved one. Extremely happy with the service.

I returned it last month to your Windsor office.

My mother said your operators did not speak French and the device did not keep its charge…