Still not received my item after a week and sent emails and never get a response. Very disappointed. Very poor customer service.
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See what reviewers are saying
I recently purchased a Bionix muscle roller from Gallant Sports. The item is sturdy, exactly as described. In searching, I found no equivalent item at this shop's price. Furthermore, every other... See more
Had issues with the original item ordered then challenges in email communications however when we got through on the phone they were very helpful. We explained the issue and as we were fairly local th... See more
I accidentally directed my granddaughter's birthday present to me in Hampshire instead of her home address in Devon. I emailed you on Monday and even though it was already out for delivery you success... See more
Company details
- #30 of 41 best companies in Fitness Equipment Wholesaler
- #35 of 47 best companies in Exercise Equipment Shop
- #113 of 136 best companies in Sporting Goods Shop
- #16 of 17 best companies in Sportwear manufacturer
Written by the company
High Quality Sporting Goods, providers of boxing equipment with the highest ranked free-standing punchbags currently on Amazon. Available now with free delivery on all purchases (UK Mainland Only).
Contact info
Froxmer Street , M18 8EF, Manchester, United Kingdom
- gallantsports.co.uk
4.2
Great
863 reviews
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This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The warehouse manager
There was a problem with my purchase as soon as he got to know about it he dealt with it swiftly and efficiently with made me confident to use them (Gallant sports)again
18 September 2023
5kg wrist/ankle straps
Ankle/wrist straps were larger than I expected but are otherwise this was exactly what I was looking for.
2 October 2023
Sent an email about delivery issues no…
Sent an email about delivery issues no response
11 September 2023
You have sent me the wrong size 3…
You have sent me the wrong size 3 times. I ordered 2 left medium wrist braces and three times you have sent me large ones.
22 September 2023
Recommended. Good price, quick delivery, great service.
Everything as described, delivery quick! Would use again - especially comparing with other suppliers that I made orders from. A week later, I'm still waiting for their deliveries, Gallant was the fastest to respond
20 September 2023
Gallant mat
Good promotion of product vua the web.Ideal for yoga and pilates classes.
1 September 2023
Great products and service
Really easy and straightforward to bury and delivered swiftly and son loves the punch bag!!
13 September 2023
Can't tell the difference between a thumb and an elbow
Ordered a thumb brace from this company, but received an elbow brace for tennis elbow. Reported the matter to them and sent photos, they messaged back that the correct item was being sent and it was down to human error. The replacement arrived and again it was the wrong item, another elbow brace. Reported it again and they replied with exactly the same email message as before about sending another replacement. My reply to this was 'Please cancel the order and give a full refund - I don't want a third wrong item'. Heard nothing more so opened a case with Paypal. Not too sure what kind of people run this company, but they can't tell the difference between a thumb and an elbow, not very good with email replies either, seem to have a very limited ready prepared email messages. A company no to be trusted a all
2 September 2023
Unprompted review
Speedy delivery quality equipment very…
Speedy delivery quality equipment very happy with product
7 September 2023
Excellent customer service
Excellent customer service, super sharp next day delivery and a great product - thank you so much!
6 September 2023
Great product at a good price
Great product at a good price, & super speedy delivery. Can't complain at all!
6 September 2023
Wrong items sent out …
The order was delivered in reasonable time but the wrong items have been sent. I sent a picture of the wrong items immediately and was then asked for a clear image of the items which I sent again. I have had no further response since. I am not happy with the service so far.
3 September 2023
Reply from Gallant Sports
Hi Annie,
We apologize for the inconvenience you've experienced with your order. We take this matter seriously and are committed to resolving it as quickly as possible. Our team is actively reviewing the information you've provided, including the pictures of the wrong items, and we are working diligently to rectify the situation.
Please rest assured that your satisfaction is our top priority, and we are taking all necessary steps to ensure a prompt and satisfactory resolution to this issue. We understand your frustration, and we appreciate your patience as we work to make this right for you.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team and quote Trustpilot, and they will be happy to assist you. Thank you for bringing this to our attention, and we are committed to improving your experience with our service.
Best,
Gallant Sports
Reply from Gallant Sports
Hi Alex,
We're delighted to hear that your purchase was straightforward, and the delivery was quick! Your satisfaction is important to us, and we appreciate your positive feedback!
Best,
Gallant Sports
Reply from Gallant Sports
Hi Simon,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our website. We always strive to provide excellent value and speedy delivery to our customers.
Best,
Gallant Sports
Excellent Customer Service
Excellent Customer Service
Equipment delivered promptly with no problems. Would definitely use this company again.
17 August 2023
Reply from Gallant Sports
Hi Barbara,
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service and that your equipment was delivered promptly and without any issues. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best,
Gallant Sports
Bar Bell
The online process was quick and easy. I was also made aware of my delivery date and time and my parcel came on 2 separate parts.
Would buy again for Gallant sport.
30 August 2023
Reply from Gallant Sports
Hi Meena,
Thank you for sharing your feedback with us! We're thrilled to hear that you found our online shopping process quick and easy, and that our delivery notifications were helpful. We apologize for the inconvenience of your parcel arriving in two separate parts, and we appreciate your understanding.
We're delighted to know that you would consider shopping with Gallant Sport again. Your satisfaction is important to us, and we're continuously working to improve our services. We look forward to serving you again in the future!
Best,
Gallant Sports
Reply from Gallant Sports
Hi Barry,
Thank you for your feedback! We're delighted to hear that your items were delivered on time and matched your expectations.
Best,
Gallant Sports
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