Gallerygiftsonline Reviews 

27
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Ordered an item, delivery needed me to be there and I wasn’t so delivery man took it away. Chose for it to be redelivered to post office. PO returned it with the driver because there wasn’t a recipien... See more

Company replied

Rated 5 out of 5 stars

Very impressed. Bought expensive glassware (although cheaper than any other site) so was a bit apprehensive about a site I'd never used before. Came promptly without hassle, no blemishes and authentic... See more

Rated 5 out of 5 stars

Really pleased with my Willow Tree purchase. Prompt delivery, well packaged and exactly what I ordered. (Also cheaper than buying from Willow Tree themselves where the item was out of stock anyway.)... See more

Rated 5 out of 5 stars

Ordered Friday afternoon. Wasn't expecting delivery till middle of next week. Arrived Saturday!! Lightning fast despatch and delivery. Very impressed with the service, good packaging too as it is a fr... See more


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3.9

Great

TrustScore 4 out of 5

27 reviews

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No recent history of asking for reviews

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3.9

All reviews

(27)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered an item

Ordered an item, delivery needed me to be there and I wasn’t so delivery man took it away. Chose for it to be redelivered to post office. PO returned it with the driver because there wasn’t a recipient name. My error apparently on the order - surely tho when packing it they could have amended it! It was now too late so had a refund - less 5.99 postage of course!! (I could have had it delivered for a second postage cost!)

20 July 2026
Unprompted review
Gallerygiftsonline logo

Reply from Gallerygiftsonline

Hi,

While we sympathise, it is not Gallery Gifts responsibility to ensure all shipping details are correct as we are not feasibly able to check every order to ensure this. This responsibility rests with the person who placed the order. We have many customers, who upon checking their order confirmation, realise they have made an error and email us straight away to ask for it be corrected; which is no problem at all. We cannot be held responsible for this error and feel a 1 star review due to your error is unfair. DPD charges us a further £20 to return the item to us due to your error so it is fair we asked for a second shipping payment to resend the item out to you; we cannot absorb all the costs unilaterally due to no fault of ours.

Rated 5 out of 5 stars

A trustworthy, reliable EDGE stockiest - Who ? Gallerygiftsonline…

I recently contacted Gallerygiftsonline to enquire about the possibility of purchasing the newly released EDGE miniature St George Lion Bust (a limited edition release which was always going to be difficult to obtain due to the ever growing popularity of EDGE Sculptures especially their limited editions) Gallerygiftsonline took my call and advised me to order online, which I immediately did and received confirmation of. Their response and support was excellent and follow up communication regarding my order was very good. Upon receiving the stock from EDGE I was notified and assured that they had secured my order and it was being processed the following day. Their customer service team is very helpful and I received my order a few days later, my order arrived extremely well packed, in perfect condition and very quickly.
I can highly recommend this company for their all round professional services and look forward to purchasing from them again in the future. This has been a perfect online purchasing experience for a limited edition sculpture that many other stockiest either couldn’t get or only purchased a low number of and so run our really quickly.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a MacKenzie-Childs…

I recently purchased a MacKenzie-Childs canister from this online store and had a fantastic experience. The team was extremely professional from start to finish, and the delivery was impressively fast. I was kept updated throughout the entire process, which gave me real peace of mind.

I would highly recommend this store to anyone looking for quality products and excellent service.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service, ordered and was promptly shipped and delivered the next day. Items delivered in good condition, thank you! 10/10

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Made my first order with them

Made my first order with them, and what can I say except 5 star service, Item was the cheapest I could find on the net and it arrived very fast and was very very well packed. 100% trustworthy seller and will be buying from them again! Many thanks and kind regards Hugh!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Just been back for another purchase from this company. Once again the items are exactly as described, great service, great packaging and quick delivery.
Thank you.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed and would highly…

Very impressed and would highly recommend. Very quick turn around. I ordered the item on Sunday, 16th and it arrived on Thursday, 20th. It would have arrived earlier, but I wasn't going to be in so changed the delivery date to the Thursday. I had ordered a similar item through another company and unfortunately the item arrived damaged (it was replaced). Therefore, I was very nervous when the parcel arrived but thankfully there was no need as it was very well packaged. The box the item came in was put inside another box which had a lot of padding. Very impressed with the care shown. I've got my eye on another similar item and won't hesitate to order it from Gallery Gifts. I've already checked and they have it.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

I haves recently been purchasing from Gallery Gifts over the last few weeks. What. Great company. They respond on their online chat straight away delieries arrive on time with many options to choose from. Highly recommends these guys and will be purchasing from them again.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend

I bought a Hagrid figurine I had been searching for a while that I was unable to locate. I’m reluctant about online shopping. However, I would 100% recommend. Order was easy. Shipping was transparent at all levels and fast. Packaging was exceptional. My item was pristine: I will be searching for more items and be using again in future. Thank you for the excellent service.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

I was looking for a present for my…

I was looking for a present for my sister and chose the Waterford crystal rose,which stated free delivery. However at checkout it added £5.99 postage. On questioning this I was told it's free postage over £70 which is not what was stated.
I decided not to make the purchase and to buy it from somewhere that isn't misleading with its pricing

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Damaged goods response excellent

I ordered a Winnie the Pooh Christmas decoration, when it arrived the box was tatty and looked like a used, not a new, item, when I opened the box Piglet's ear had been broken off and badly glued back on. I've emailed a number of times and used the online chat service but had no response from them. I managed to.get through on the phone today and they were really helpful and are sending out a replacement as soon as they can.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery and well packed!

Ordered Friday afternoon. Wasn't expecting delivery till middle of next week. Arrived Saturday!! Lightning fast despatch and delivery. Very impressed with the service, good packaging too as it is a fragile item. Well done Gallery Gifts. So refreshing to get such a good service. 10/10 from me! I am a new customer who will certainly be ordering again in the future.

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Really pleased with my Willow Tree purchase. Prompt delivery, well packaged and exactly what I ordered. (Also cheaper than buying from Willow Tree themselves where the item was out of stock anyway.) I did placed a separate order, in the same day, with Willow Tree and it hasn’t even been dispatched yet!
Well done Gallery Gifts, an excellent service. Will definitely use again. Highly recommended.

25 November 2022
Unprompted review
Rated 5 out of 5 stars

Great Company

I bought a graveside plaque for my Grandma. The item arrived very quickly and I was kept well informed of the progress of the delivery. The item is just what I wanted and good quality. A great experience and would recommend

14 November 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed!

The ornament I ordered was not of good quality, I sent the first one back for an exchange, collection was a nightmare, second one arrived and was no better and for the price of the item, I just couldn't justify keeping it, I was not happy to have to pay nearly £20 of my own money to have to send it back for a refund, now £20 out of pocket, it has put me off ordering from them again!

12 August 2022
Unprompted review

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