Gallinée Microbiome Skincare Reviews 883

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and effectiveness, especially for sensitive and eczema-prone skin. Many people highlight how the products improve skin texture, tone, and overall health, with several noting a reduction in irritation and redness. The delivery service is frequently described as prompt, efficient, and well-packaged, often including thoughtful samples. Reviewers also commend the excellent customer service and support, finding the company reliable and pleasant to interact with. However, some people were dissatisfied with specific product aspects, such as the size of a soap bar or the absence of an expected accessory like a net bag with a multi-bar purchase.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the products for being gentle and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products for being unique,... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and prompt... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praised the customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can always rely on this soap for cleansing and soothing intimate areas. First heard of it some time ago by the beauty writer for the Observer,Ella ??. Seems expensive but lasts a long time My husba... See more

Rated 5 out of 5 stars

I’ve been using the Gallinée universal skin cream for just over a year, and I’ve seen a marked improvement in my skin.Im 46yrs old and I have combination skin, with very dry patches. As well as Rosace... See more

Rated 5 out of 5 stars

I have now been using Gallinee shampoo for more than a month and the formulae of the product is very gentle on my scalp. Scalp irritation has almost completely gone and my hair looks very shiny and fe... See more

Company replied

Rated 5 out of 5 stars

Gallinée Microbiome Skincare is absolutely fantastic for sensitive, eczema prone skin like mine. I've so far purchased the foaming facial cleanser, soap and eye serum and have had no adverse reaction... See more


Company details

  1. Beauty product supplier
  2. Beauty Products Wholesaler

About Gallinée Microbiome Skincare

Written by the company



You are a planet.

You are made up of human cells and of billions of bacteria living together in perfect harmony. If you look after them, they will look after you.

At Gallinée we are the world’s first skin and haircare line dedicated to the health and wellbeing of Planet You.
Your skin is made up of 1000s of good bacteria which form the protective layer called the microbiome.
If the microbiome becomes unbalanced or stripped away, then your skin becomes inflamed and sensitive.
Does this ring a bell? Well, we have the solution for you.

At Gallinée we believe in working with your microbiome to help it look after you. Our products contain a patented complex of prebiotics, probiotics and postbiotics to nourish and support the good bacteria that make your own personal ecosystem. Helping them to look after even the most sensitive skin.

At Gallinée we’re a young company but we dream big. We’re a team of passionate nerds and we believe we can change the world of beauty forever.

Come and join the bacterial revolution.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

883 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Terrible lack of customer service

Terrible lack of customer service. They lost my parcel and take so long to get back to you. Avoid this company and truly any company that has no proper phone service. And takes weeks to email you back. Sub standard.

1 December 2023
Unprompted review
Gallinée Microbiome Skincare logo

Reply from Gallinée Microbiome Skincare

Hi Georgia,

Thank you for taking the time to send through your feedback.

We sincerely apologize for the inconvenience you've experienced, and we understand your frustration regarding the delay in receiving your parcel. We take full responsibility for the lost package and the communication lapse. Please be assured that we have already resent your replacement order, and that we issued a partial refund for the unprecedented delay.

We understand the importance of a reliable and responsive customer service experience, and we appreciate your patience and understanding during this process. If there is anything else we can do to make this right for you, please don't hesitate to reach out to us at info@gallinee.com.

Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Best regards,
Sasha

Rated 5 out of 5 stars

Beautiful gentle

Beautiful gentle, fragrance free soap. I have sensitive skin and this works a treat. Also, doesn't go mushy like many scent free soaps currently.
I accidentally bought the scented soaps (they smell gorgeous), and Gallinee exchanged them straight away.

6 December 2023
Rated 5 out of 5 stars

This is terrific shampoo if you

This is terrific shampoo if you, like me, have biofilm in your hair. It removes what washing with soap cannot. Good conditioning as well. Please put in back on Amazon when possible as it is the only product like this I’ve found and Iboriginally found it on Amazon. Thanks!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

MICROBIOME INNOVATION

I don't usually write reviews, but I did their Microbiome Testing kit and it was weirdly accurate about my skin age, and interesting to learn more about my skin, and then have recommended products at the end that suit my skin best. The most innovative microbiome technology on the market!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

A great and affordable brand

Excellent service. I really like the products and the packaging is perfect. A plus is the samples that always come with the order and that everything is wrapped correctly. I highly recommend the brand.

20 November 2023
Rated 5 out of 5 stars

One of the best brands in the skin & oral microbiome space

I have been recommending Gallinee to the majority of my hair loss clients. This time, I took advantage of the Zero waste campaign sale to buy gifts for the holidays. Extremely quick delivery for an overseas package. I thought it was gonna take longer to arrive. After trying many ‘healthy’ toothpastes, I find the Gallinee toothpaste to be the best for me. The foaming cleanser is also my favorite. I use it on my scalp and intimate areas because of its balanced pH. Keep up the great mission! Can’t wait to see the new packaging.

22 November 2023
Gallinée Microbiome Skincare logo

Reply from Gallinée Microbiome Skincare

Bonjour Dr Andrea,

Thank you so much for sharing your heartfelt feedback with us! We are so happy to hear that our products have been so beneficial to you and your clients. We are truly committed to caring for the skin & mouth microbiome, and your support encourages us to keep going.

If you have any questions or queries at all, please do not hesitate to contact us :)

Have a lovely day,
Sasha

Rated 1 out of 5 stars

Not The Best Experience (TERRIBLE)

Customer care responded 3 times without actually answering my (repeated) question and thus caused me to be stuck with items I didn't want, with the only option being to return them at my own cost. Then the staff ignored me altogether when I pointed out to them that they had blatantly avoided answering my question, repeatedly.

Will not shop with this company again.

Also, their cleansing bar can be extremely drying. I don't know why they claim otherwise.
It's not the case for everyone. It definitely has the propensity to dry out skin to the extreme if your skin is on the drier side to begin with.

Editing to note that even their response below was completely useless to this situation and bears no relation to reality.

I actually got in touch again via Facebook and was ignored again.

Also, I don't recommend anybody to buy the little bag for the cleansing bars. It's a rip off and the string is not colorfast, thus not suitable for intended purpose. Mine was covered in black dye from the string after only one use and it doesn't come off with prolonged usage.

13 November 2023
Gallinée Microbiome Skincare logo

Reply from Gallinée Microbiome Skincare

Hi Oksana,

Thank you so much for your honest feedback.

We regret that our responses did not address your concerns appropriately, and we understand the frustration this may have caused. Our goal is to provide exceptional customer service, and it's clear that we did not get it right in your case.

Regarding your feedback on our cleansing bar, we appreciate your honest assessment. We understand that everyone's skin is unique, and thus will respond differently to our Cleansing Bars.

Once again, we apologize for any frustration or inconvenience you have encountered. We hope to have the opportunity to regain your trust in the future.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

I have still not gotten my order

I have still not gotten my order. I made the purchase almost 4 weeks ago now

7 November 2023
Gallinée Microbiome Skincare logo

Reply from Gallinée Microbiome Skincare

Hi Emil,

Thank you for sharing your feedback with us.

We sincerely apologize for the delay in receiving your order, and we understand your frustration. Due to issues with the delivery service, your order has taken longer than expected to arrive to you, and we deeply regret any inconvenience this may have caused.

Our team has been working diligently to resolve this, and you now have a replacement order being sent to you. We appreciate your patience and understanding, and hope that you enjoy your new products!

Rated 5 out of 5 stars

Great product

Great product, have been using it for the last 2 years. Gentle and moisturising, a formulation truly developed for sensitive skin!

3 November 2023
Gallinée Microbiome Skincare logo

Reply from Gallinée Microbiome Skincare

2 years! We're so happy to see that you have stayed with us, and that you have been enjoying our products so far. Thank you so much for your support.

Have a lovely day,
Sasha

Rated 3 out of 5 stars

I think the fragranced version of the…

I think the fragranced version of the bar is worse than the non-fraganced one which is out of stock.

9 November 2023
Gallinée Microbiome Skincare logo

Reply from Gallinée Microbiome Skincare

Bonjour Jovana,

Thank you so much for taking the time to send us feedback on our Cleansing Bars. We apologise for the inconvenience with the Perfume-Free Bars being out of stock - they are now back :)

We hope you have a lovely day!

Kind regards,
Sasha

Rated 5 out of 5 stars

Products arrived in great condition & quickly

Products arrived in great condition and quickly. I couldn’t wait to start using them. It’s been about a week and I can see some differences. I’m using the cleansing bar, the vinegar spray, moisturizer and oil, as well as the toothpaste. I’m trying to replace all of my original products and now looking for the serum and eye cream.

6 November 2023
Rated 5 out of 5 stars

Great service Great Product

After ordering an item I was delivered the wrong one.
They quickly sent me the right one.
I shared with a friend the extra wrong item and she loved it. It really is soft on the skin and I gave the right one as a gift. She loved it. I will reorder again
Great service. Will recommend

17 October 2023

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