gamer-heaven.net Reviews 

I ordered some fallout 4 merchandise back in September, with the site saying the items would ship in October. October came and went so I emailed asking for an update. No reply. I emailed again,no reply. I then emailed asking them to cancel the order. No reply. After three further emails I got an automated reply....brilliant!
I had to file a visa dispute with my bank to get my money back. Do yourselves a favour and shop on Amazon or Play.com and avoid these scammers.

my order hasn't even shipped yet and i ordered it about 10 days ago!

There's no merchandise. Placing an order is like making a wish on a star. Emails go unanswered, Facebook messages are not replied to. Although they were sure quick to charge my card.

Placed an order, they said it was in stock and ready to ship. Ten days later, they aren't replying to any communications. I'd think no one was there, but they turned on their auto responder for the holiday. Still, that could be automated too.

I'm starting to believe that the company folded and didn't tell whoever it is that adds stock to the webstore, so they keep coming up with neat things to offer, but they don't actually have any, will never ship it, and only take your money.

I really get the impression the only way I will get my money back (I cancelled the order. Zero confidence in them.) is if I file a fraud complaint. But I'll be nice and give them 24 hours past when they said they'd be back from their break. Well, I might. Two weeks with no replies isn't what I call confidence building.

It's been 6 weeks and i've heard nothing about my order. Even after writing a facebook message, and email, and a message on their website, I have gotten no response at all. I want my hoodie, and would just like to be updated. I know things happen, but at least inform your customers.

I have sent two messages on the website and when I received no response I sent an email only to get an automated response. I placed my order December 8 to ensure delivery by Christmas (website clearly says if you order by the 12th it will arrive by Christmas). The order status has said "awaiting shipment " for weeks now. I will never order from them again.

I can't believe they email you to give a review! I placed my order 12/10 plenty of time before Christmas. So nothing and no response. I'll never use this site again.

Ordered product on October 10th and have still not received it as of 12.24!

I bought a product a month ago. My order status is still "awaiting shipment" a whole month later even though my payment went through and was deducted from my bank account. I emailed the company asking what the hold up was and still haven't heard from them over a week later. I would not purchase from them again.

I placed an order on December 12, 2015 I haven't received status on my purchase, I emailed the company several times and still no response... Today is December 24th and still nothing!! What a rip off, not to mention my son us going to go without his Christmas present because I trusted this company to deliver my purchase!!! I'm very disappointed!

I ordered this item on the 15th December and knew it was 5 days past the deadline for Christmas orders for the US (deadline was 10th of December) so I never expected it to be here before or right after Christmas, but I've checked everyday since the day I ordered it and it still says "awaiting shipment". I sent an email asking about it yesterday and an automatic email response stating they were closed for the holidays until the 4th of January and to try contacting them again...I had sent that on the 8th. Then I sent 2 more today requesting a full refund, the first one getting another automatic email response, haven't heard back from the second email. I'm not going to stop doing whatever I can to get my money back. I'm not the most well off financially but made sure to budget and save my money to buy my fiancé this hoodie and I refuse to be almost $70 in the hole. TRUST THE REVIEWS AND DO NOT PURCHASE ANYTHING FROM THEIR SITE! In all my years working in retail/customer service I have never been more disappointed in a company's business practices until Gamer Heaven.

Good quality merch, affordable prices and no set backs. Happy overall with everything.

I placed my order on November 6th. Here it is, Christmas eve and my autistic son will not have one of his more expensive gifts under the tree. My item was apparently never in stock but I was allowed to place my order anyway not knowing this. You can never get anyone to reply via email or Facebook so I added international calling just to get an order update. After several calls, I finally got through. He was nice enough but my item was still out of stock. This is simply unacceptable. I found out later Merchoid had my item in stock but it was too late to get it for Christmas. I recommend finding your item elsewhere if you in anyway possibly can. Normally, I would wait to leave a review until after I have received my item but who knows when I will finally receive mine because they sure don't.

I ordered one of their Zelda mystery boxes FOUR months ago and still have not gotten it, it is still awaiting shipment.... For FOUR months!!! I have contacted several times gotten one response that said I could get in store credit if I wasn't satisfied and wanted a refund, if they can't get this to me why would I buy anything else? I will never buy from them again!!!

Took my money but no goods have arrived and its been 4 weeks. No intrraction from them when sending emails well folks i think its a scammm

This business isn't that great.

I ordered a Batman bag at the end of September, and it's now the end of December and have yet to receive it.

They said that they're backed up on orders because the manufacturer doesn't send them enough bags each month.

That's fine, but they should say that on the product's page so that other customers know how long of a wait it'll be before they get that product. If I had've known I'd have to wait this long, I wouldn't have ordered it.

However, they have replied to my FaceBook messages and emails within a week. That I'm grateful for. Apparently other customers haven't been so lucky to receive replies.

Lack of communication with a customer is just terrible customer service.

I won't be ordering from this site again.

I ordered on the 16th of December, realized I put in the wrong country to be shipped to, emailed company right away and person in charge of order as well. Got one email back telling me that no one was responding to emails til Monday this week, they were all in the shipping department, order is still showing as pending, no further activity on it but my money was withdrawn from my account, I do not know the status of my order or if I will ever receive it.

I've been waiting for a hoodie for almost 3 months at this point which in itself is unacceptable but I know how this kind of company runs and some times delays like this simply can't be helped due to suppliers and being overwhelmed with orders. If that was the only issue I would of given them the benefit of the doubt but my bigger issue is that despite all of these delays I have not been notified or informed in the slightest and my messages to them have gone completely unanswered which has left me and it would seem a lot of other customers questioning the legitimacy of this company.

As I am yet to receive my order I can't speak for the legitimacy of the company but their customer service could definitely do with some work.

Since one month, I'm waiting for my command, without response on my messages.
I want to have a response or my money because It's very unacceptable.

So I ordered a hoodie for my boyfriend for Christmas and it's been awaiting shipment for over a week now. Then they send me this link to rate the store, and I was going to wait until it came but the way it looks it will never be shipping let alone make it for Christmas.

Don't even bother trying to get in contact with someone from the company either because they never check their Facebook messages like they said to leave. Also don't bother calling you will never speak to a person and it goes to voicemail which they will never return.
This company is an absolute joke. At this point all I want is my money back and nothing else from them.

I placed an order and within an hour or so cancelled it as the item had already been purchased elsewhere. I asked that since the order had not been processed that my credit card be credited by World Bank and the order cancelled. Two days later I received an email saying that the status of my order had been changed, but no details. My credit card has still not been credited and I continue to get emails about my order as if it still exists. I have received no merchandise from you