Initial order was made and after 3 weeks, no goods and no delivery. Sent emails but got no reply and telephoned, but no reply. However, when I did eventually get through on telephone, the seller was v... See more
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Site is down for maintenance and I haven't received my order placed in December? Bad business skills. UPDATE: received emails from new owner and they made good on my order from December! I just... See more
Company replied
The product was fantastic and the level of customer service from Marc , was so exceptional !!! I would recommend gamer heaven to all.the best service out of all the on line companies I ordered my Chri... See more
It had been roughly just over 2 weeks since i had ordered the fallout 4 mystery box, so i e-mailed the company and the next day i got a response saying they would ship my order that day which they i... See more
Company details
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Contact info
1, 1, 1, United Kingdom
- 1
- 1
- gamer-heaven.net
4.3
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Company ceased trading
Well, well, well.
This company is another venture from the same company and individual that brought you Bay57. Essentially they advertise items that they do not have in stock. See the reviews below, the list of customers without orders was ridiculous, so ridiculous that this company and other's run by the same company no longer exist.
27 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Lee
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
5 months and still nothing
I m at my 5th month that Ive ordered my Varsity Jacket and I havent received it yet. I ve tried contacting the store throughout email and by direct message but they never replied. Their customer service is awful. Definitly the worst online experience I ve ever had. I discourage anyone to buy from them.
27 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello David
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Don't buy from gamer heaven
They stole my money and never gave me my hoodie. It's a scam.
26 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Matt
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Disappointing
Will not order from this site again. Ordered product for my son mid Nov, no product received by end of Nov. Contacted company but they did not reply to emails, they only responded to messages via Facebook messenger! Twice over 2 weeks i was told my purchase would be shipped out that week, then told it would definitely arrive by Xmas....it didn't!
I have now claimed a refund.
26 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
till 9th.12.2015 no product
On 9th.12.2015 we placed an order and did payment.
Also we wrote an e-mail, but did´t get an answer...
25 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Vitt
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Never received order or a refund
I ordered the fallout 4 mystery box back beginning of November. Over 2 months. Nothing. Checked website and it days unavailable. No email to state the change od availablity or refund.
25 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Jen
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Unacceptable experience
Ordered hoodie from here and never received my order. Kept the money but did not send my order. Will never order from here again. Will let the Better Business Bureau know of this situation.
23 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Jill
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Never shipped item. Now out of business?
I ordered my £50 item in July 2015 and six months later it has yet to be shipped. No communication from the company in the meantime. I checked their website and it says they are 'no longer doing business' (although I notice they are still taking people's money). This message, which was NOT an apology, said I have to contact my bank to lodge some kind of charge-back (which I may not be able to do due to the time elapsed)! Their note also provided a not-working link to a page reminding me of my rights (which I had to look up elsewhere). So not only do I not get my item, I am probably losing £50 and have the extra hassle of dealing with my bank.
Avoid this company! Avoid! AVOID!!!
22 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Alex
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Daylight robbery
I ordered items apparently in stock well before Xmas. I still have not received any of my items to date and I have had ZERO response from this "company" regarding my issues.
This company is nothing but a group of thieves!
22 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Angus
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Terrible company all round
The worst customer support, worst delivery process, everything
21 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Dan
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Never received order, or an email
I didn't receive the order, even though it was before they stopped trading. They didn't see fit to tell me (or anyone it seems) that they had stopped trading and wouldn't fulfill the order. I stumbled on their Facebook page and saw the note. Then, after emailing them about the issue, I got an automatic response saying they had ceased trading. It would have been nice to know a lot sooner, or at all.
21 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Stephanie
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
You have a thing or 2 to learn about running a business...
We placed an order through this gamer-heaven.net for one of the Fallout Sweatshirts as a Christmas gift a couple weeks before the holidays. I was aware that there was a possibility that the shipment would not arrive by Christmas, but what I did NOT expect, was that we would still be waiting for it in late January. When we first inquired about the order, we were told that it was being processed for shipping (in mid January). There was not a reply form the customer service department. Today, when I inquired again,about the order via the international customer service email, I was sent an automatic reply that stated that the company had stopped trading as of January 8th, 2016. Um. Were they planning on notifying the customers that they still had outstanding orders with? I guess not! This was rude and this was not good customer service! I suggest that anyone in the US stay away from this site! The fact that they do not provide any phone number to contact for international customers should have been a red flag. Highly dissatisfied. NEVER AGAIN!
20 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Mary
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
They wont allow me to give them no stars
I ordered a Destiny hoodie, the order cleared with my bank and the money was taken out. Its been almost a year and I still haven't gotten the hoodie I ordered. All attempts to contact gamer-heaven.net have been to no avail.
19 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Jason
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
No goods recieved
My brother really wanted one of the hoodies off this website for Christmas. I ordered this 16/12/2015 (which I knew was pushing it to get before christmas...so I did expect it may arrive after christmas) The order still hadn't arrived one month later and when I got onto the site it had said it had ceased trading. Now that I have looked in more detail at previous reviews some people had placed orders last April!!!!! Where money had been taken and no goods recieved. There is no way you can contact the company by email or phone. Do not use this website.
17 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
no communication, no goods
order placed end october, not received still at the end of november. tried every way site suggested to contact them, on more then one occasion, with no response. tried ringing phone number and that gets no answer either just leave a message, duly left. still no response throughout december. quick enough to take money but no products received. eventually on 8th January post screen saying ceased trading. awful company and bad experience
14 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Jane
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Did not receive my order
Ordered a halo backpacker, but never received it. They are apparently out of business now. Received no refund.
14 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Richard
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Still waiting for item to ship
I ordered a hoodie 12/18/15 and it still hasn't shipped. Status says it awaiting shipment. I emailed for an update but never received a response. Would love the hoodie or at the very least an update!
13 January 2016
Unprompted review
Reply from gamer-heaven.net
Hello Laura
We apologise for any issues that you have encountered with the previous owners of Gamer Heaven
Airwave Apparel Ltd has acquired the license to trade the website domain www.bay-57.net and www.gamer-heaven.net
We have no affiliation with the previous owners Crazy4 Ltd who ceased trading on the 8th January 2016.
We are committed to providing you with the highest standards of Customer Service through the fast dispatch and delivery of Licensed Official Apparel and Merchandise.
Any order you place is IN STOCK in our state of the art warehouse and will be dispatched within 2 working days of your order being placed.
If you have an unfulfilled order with the previous owners then please contact us, we will try to assist you in anyway that we can.
Thank you.
Not responding!
I ordered a hoodie for my brother for Christmas. Order was placed on 12 December, knowing it probably wouldn't make it to the US by Christmas. On Christmas Day, it hadn't even shipped yet, although the website states the item is "In Stock" and ready to ship. I sent two separate messages to them, asking for a status or when it may ship and have not heard any response back. Very disappointing as I was excited to find such a cool hoodie for my brother, the gamer. I'm hoping to hear back from them soon and complete my order!
13 January 2016
Unprompted review
NEVER received product!!
After ordering AND paying for the item I ordered I waited to receive shipment but it never came. I waited 4 months and had hoped to get it by Christmas...Nothing!!! Contacted company via email and phone several times...NO RESPONSE!! Had to go to the Facebook page and search for an explanation as to why I NEVER received the item I ordered. Now I get to try to get a refund...FUN!
13 January 2016
Unprompted review
Gamer Hell more like it
I also would rate this site a zero if it had been allowed. Ordered goods 6th Nov for my grandsons Christmas present and they took my money on the same day. But no goods received. despite telephone calls and quite a few emails, no reply has been received and worse still no goods. On one occasion only a member of staff did answer the phone. But he was so unhelpful and had a couldn't care less attitude.
After two emails this month asking for a full refund I received an automatic reply advising Crazy4 Ltd - Gamer Heaven had ceased trading. That's my money gone down the drain as I paid via debit card. The Company has definitely been Gamer Hell.
12 January 2016
Unprompted review
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