As many others here I've also preordered several The Hobbit collector booster box. Few days prior to release I get the message only 1/6th of my order could be send. No compensation, or any soluti... See more
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Excellent customer service. Very friendly. Sometimes it might take a little while for them to reply, but they always apologize and give you a reason why (understaffed cause of illness of colleagues... See more
Games island is THE perfect site to buy magic cards. Perfect prices and great communication. "Vous pouvez acheter les yeux fermés"
Ordered from them, the Belgian post company screwed up and returned my order due to a "Glitch in the system". Games-Island picked up the slack and fixed the issue by sending it again without additiona... See more
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Company details
Written by the company
Games-Island – Dein Experte für Tabletop, Brettspiele und Sammelkarten! Entdecke die Welt des Tabletop-Gaming bei Games-Island.eu, deinem Onlineshop für Warhammer, Age of Sigmar, Magic: The Gathering und vieles mehr. Wir bieten eine riesige Auswahl an Spielen, Zubehör und Miniaturen – alles für Hobbyisten und Profis. Unser Service umfasst nicht nur den Verkauf neuer Produkte, sondern auch die professionelle Aufbereitung gebrauchter Artikel. Mit Sitz in Deutschland legen wir besonderen Wert auf Qualität, schnellen Versand und exzellenten Kundenservice. Ob du Einsteiger bist oder Veteran, Games-Island hat alles, was dein Spielerherz begehrt. 👉 Besuche uns online oder in unserer Filiale und tauche ein in die Welt der Spiele!"
Contact info
Germany
- games-island.eu
3.6
Average
451 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 39% of negative reviews
Typically replies within 24 hours
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Nice customer service
Really good and fast customer service. Hard work to help user. Would re-buy.
6 March 2026
Unprompted review
Reply from Games Island
Hallo Darius,
Vielen Dank für dein tolles Feedback, das freut uns wirklich sehr!
Es ist schön zu hören, dass du mit unserem Service so zufrieden warst. Genau dafür geben wir jeden Tag unser Bestes. Wir freuen uns schon, dich bald wieder bei uns begrüßen zu dürfen!
Bis zum nächsten Mal!
Viele Grüße,
Jasmin
Fast delivery and amazing customer suport
Fast delivery and amazing customer support! Highly recomended!
3 March 2026
Unprompted review
Reply from Games Island
Hello Carlos,
thanks a lot for the awesome review!
We are very happy to hear that you were pleased with our fast delivery and customer support. Your recommendation means a lot to us.
Best Wishes,
Annika
Good prices!
24 November 2025
Reply from Games Island
Hello Sandra,
thank you for your positive feedback!
We look forward to your next order.
Best Wishes,
Annika
Impressed
Ordered the Ultra pro Avatar Appa Playmat that was proving difficult to get hold of within the UK, ordered from games island after seeing it available under RRP. Even with the shipping charge to get it from Germany to England it was still reasonable. Received it within a week! Perfectly packaged. The DHL tracking number still shows it’s stuck in customs, so I was pleasantly surprised to receive it so quickly.
24 November 2025
Unprompted review
Reply from Games Island
Hello,
thank you so much for your fantastic review!
We are glad to hear that you are satisfied with the Playmat and the delivery time.
We look forward to your next order!
Best Wishes,
Annika
After sendiPackage lost in mail for a mont, refused refund and resendt it when it finally got back to them.
After sending the order over a week later than promised date, theShipment never arrived. Customer service not trying to help. After a month lost in mail, package arrived back at seller. In spite of having told them I would like a refund when this happened, and contacting them the moment the package was delivered back to them, they simply resendt it two days later and refused a refund. Now the package is stuck again. They are not willing to do anything to help the situation, or even willing to acknowlede EU consumer rights. At this point my only option seems to be to open a fraud case with my credit card in hopes of getting my rather large sum of money back.
Update: After placing this review I got contacted with a new tracking number (wich they did not send me when reshipping the package) .The package finally arrived some 6 weeks delayed.
29 October 2025
Unprompted review
Reply from Games Island
Hello Trond,
thank you for your feedback.
I am really sorry to hear about your experience with us. It is definitely not what we want for our customers, and I can feel your frustration. It sounds like there was a significant delay and then issues in the handling of your package which have caused you a lot of inconvenience.
Our colleagues in the warehouse decided to ship your package again, because it was returned to us due to allegedly missing customs documents. They act on this fast, to ensure that the package can again arrive as fast as possible and our customers don't have to wait much longer. I see that my colleague also explained this to you. Our colleagues in the warehouse were unfortunately unaware that you would rather have a refund for it, we apologize about that.
I see that you are willing to keep the order if the package arrives to you soon. If this is not the case, you can always message us for further instruction and assistance. We will do our best to assist you in the best way possible, and keep being responsive.
We are always working to improve our processes, so your feedback is really valuable to us. We want to ensure that such issues don’t happen again in the future.
Thanks for your patience and we apologize for any inconvenience.
Best Wishes,
Annika
Unprofessional Customer support.
I was a regular customer, and about two years ago I bought a high-value graded card from them. I wanted to resell it recently, and it turned out the card was sun-damaged. I checked the pictures from two years ago, and yes, the damage was already there. Shame on me for not noticing it and not getting a third opinion right away.
I contacted them to ask why they sold it to me without mentioning the damage and whether there was anything they could do about it. As expected, there wasn’t much they could do—even after admitting they should have noticed the damage. Fair enough—my fault for not double- or triple-checking.
But what I experienced next is something I’ve never heard from customer support before. I was called “brave” (not in a positive way) for reaching out about an issue after such a long time.
Not only did they sell me a damaged card, but I was also mocked by their customer support
I canceled all my orders and closed my account after that.
16 October 2025
Unprompted review
Reply from Games Island
Hello Andre,
thank you for your review.
We are very sorry to hear about your unfortunate experience with us.
The right of withdrawal is valid for 14 days after receiving the goods. As your order was placed two years ago, a withdrawal is unfortunately no longer possible. In this case it is also hard to recall the circumstances about the pricing and selling the card.
We always aim to treat our customers with respect and address any concerns with empathy and professionalism. It seems like in your case something went wrong. Please know that this feedback is taken seriously, and we will address it with our team to ensure better handling of such situations in the future.
Thank you for sharing your experience with us. Your feedback is valuable and will definitely help us improve.
Best Wishes,
Annika
Order got cancelled
Order got cancelled
This will be along one so here goes, for the new pokemon set, there were quite some issues on the gamesisland website.
Due to this, i ordered double, i emailed Gamesisland, and got a confirmation with firstly my order. Then i emailed them again, saying i had ordered double, and if one of them can get removed.
I got a CONFIRM from an employee from games island, in my email, confirming my order and that my order would NOT be cancelled.
I pay, next morning i receive a cancellation anyway on my first order. This order, was made before a friend of mine did his order, not cancelled, the order had: one boosterbox, one ETB Set.
So, i email asking about the refunding process and why i got cancelled anyway while i got a confirm first and paid, they told me" its due to an overselling and there is nothing we can do". I email them that i find this very odd seeing other people do get theirs and its ordered later. I suspect it has to do with the system automaticly removing any double orders to keep scalpers at bay(GOOD). But Games island wont admit to anything.
What i do not understand, is that i try to do the correct thing, yet i do get punished.
Then, i receive a message from my friend who's order for the elite trainer box combo got cancelled. He actually got an Offer from gamesisland saying" hey we cannot deliver you the elite trainer boxes, but we CAN offer you the boosterbox instead for an up payment of 80 euros.
I try to mail this to the games island representative, and was not going to make a bad review seeing this pokemon craze going on and being understanding.
However, the lack of trying i feel when im not offered something similar, where other people have + the mixed up stories all around, it really makes me t hink its just at random wether or not you receive an order or not, so might aswell order 20 times to maybe get one through.
Update: i went ahead, and sent them an email asking why people with elite trainer boxes get a boosterbox offered, i got told: because you ordered twice, even tho i tried fixing this, its still an issue apparently.
Mistakes happen, but once they happen on the customers side apparently rectification is little too late.
14 October 2025
Unprompted review
Reply from Games Island
Hello Larsje,
thank you very much for your review.
I am really sorry to hear about the issues you faced with your order on our website, especially regarding the new Pokémon set. It sounds like you went through quite a hassle only to end up disappointed, and I understand your frustration.
We genuinely appreciate you trying to correct the double order situation, and it is unfortunate that despite receiving confirmation, your first order still got cancelled due to an overselling issue. I understand how it can feel unfair, especially when seeing the orders from others go through and receiving different offers.
Regarding the discrepancy where your friend's elite trainer box order was replaced with a booster box offer, we try our best to manage inventory and fulfill orders in a fair manner. However, it seems that our system may have prioritized handling double orders differently, and I apologize for any confusion and inconvenience this has caused you.
We are constantly working on improving our processes and policies to avoid such issues. Your feedback is crucial to us and helps us enhance our services.
Again, we apologize for the trouble and the inconvenience caused.
Best Wishes,
Annika
Order got cancelled again
Order got cancelled again. Every time I order at a new release my order got cancelled the day after. GI is terrible
Edit as response to GI:
This is complete bs. I completed my order at 11:50. In the late afternoon the product was still online. Even now you are offering people, so I read (and see via Screenshot) in Discord, via mail the product that you canceled from me
14 October 2025
Unprompted review
Reply from Games Island
Hello Wes,
thank you for your review.
I am really sorry to hear that your order got cancelled again. We understand how frustrating it must be to face cancellations, especially with a new release. Unfortunately, sometimes high demand and certain supply constraints can lead to such issues.
Especially with very popular items, there can be cuts for orders, or in the amount of items we receive from our distributor. We are doing our best to act and handle these situations as best as possible. You can be assured that we are working continuously on improving our processes to avoid this in the future.
Best Wishes,
Annika
Paying with ideal
I placed an order and payed using ideal. But payment did not come through. This is the second time this is happening to me. Why offer ideal payment if this gives so many issues?? Placed a new order using my creditcard and now I have payed double and the money is still not back after 10 workdays.
24 September 2025
Reply from Games Island
Hello,
thank you for your feedback. We’re very sorry that you’ve experienced payment issues once again.
Please note that iDEAL is not directly available in Germany, but is processed through PayPal as a partner payment service.
Unfortunately, in rare cases, delays or transmission errors can occur between iDEAL and PayPal.
Such payments are usually automatically refunded by iDEAL within 10 business days, often even sooner.
The problem is known, but unfortunately neither iDEAL nor PayPal seem to have any intention of fixing it.
Best Wishes,
Sarah
Everything amazing
24 September 2025
Reply from Games Island
Hello,
thank you very much for your feedback. We’re delighted to hear that everything met your expectations.
Best Wishes,
Sarah
Fast delivery
Fast delivery. When I contact Games island I always get a fast reply also.
24 September 2025
Reply from Games Island
Hello,
thank you very much for your positive feedback. We’re glad to hear that you’re happy with our delivery and customer service.
Best Wishes,
Sarah
They have tons of material of Magic the…
They have tons of material of Magic the Gathering, Warhammer and Board Tables. Also the prices are really god and the cherry on the top is the support is really good: quick responses and focused on problem-solving.
29 September 2025
Unprompted review
Reply from Games Island
Hello Gerard,
thanks a lot for your awesome feedback!
We are happy to hear that you like our selection of items. It is also great to know you find our prices fair and our support team helpful and responsive.
Best Wishes,
Annika
Reliable partner for both buying and selling cards from/to
Over the past months I have ordered products multiple times from Games-Island, both directly via their website and Cardmarket.
The card products always arrived safely, as described, and on time.
I also sent them single cards for sale a 3 times already and always had a smooth experience.
Their customer support took only a few days whenever contacted.
Overall a much recommended partner in the card world, thank you!!
11 September 2025
Unprompted review
Reply from Games Island
Hello Gabriel,
thank you very much for your kind words and the great review!
It's awesome to hear that you had such a reliable experience with us, both in buying and selling cards. We are glad that everything arrived safely and on time, and that selling your single cards was smooth sailing.
We appreciate your recommendation and look forward to continuing to be your go-to partner for TCG. Feel free to reach out anytime.
Best Wishes,
Annika
Great MTG Store
They get a bit swamped around holidays due to their success, so be patient with them around that time.
Otherwise they have good prices, are quick to reply when issues arise, and willing to be informative and helpful to resolve situations.
11 September 2025
Unprompted review
Reply from Games Island
Hello,
thanks a lot for your fantastic review!
We are happy to hear that you find our Shop great and appreciate your patience around the busy holiday periods. We always aim to offer good prices and quick responses to any issues, and it's awesome to know that you found our team informative and helpful in resolving situations.
Best Wishes,
Annika
Spot on every time
I have made several orders with Games Island and each one has been perfect. The customer service is excellent and price are always very competitive. This is my go to store for all things MTG.
10 September 2025
Unprompted review
Reply from Games Island
Hello Andy,
thank you so much for your awesome review!
It's great to hear that you had perfect experiences with your orders at Games Island. We are delighted that you are happy with our customer service and competitive prices. We really appreciate you choosing us as your go-to store for MTG.
Best Wishes,
Annika
nice solid company fair prices put s in…
nice solid company fair prices put s in effort too keep customers happy
8 September 2025
Unprompted review
Reply from Games Island
Hello Rudy,
thanks a lot for your awesome review!
We really appreciate your kind words about our fair prices and the effort we put in to keep our customers happy. It's great to hear that you had a positive experience with us.
Best Wishes,
Annika
Cancelled order
Cancelled order. I understand not shipping to the US, but cancelling my order without allowing me to ship to a different location does not make any sense. And then saying I can reorder with a new address, yet all the items are out of stock. How is it out of stock if you just cancelled my order? Customer service was nice however, could not resolve my solution. Sad but expected these days.
2 September 2025
Unprompted review
Reply from Games Island
Hello Drew,
thank you for your review.
I'm really sorry about the cancellation of your order and the frustration it caused. We understand that not being able to ship to the US can be inconvenient.
We apologize for not being able to ship your order to another address. My colleague wrote you that the cancelled items are not available to order currently, and gave you the reason for it. However you are welcome to order other items that are available to another address.
Again we apologize for any inconvenience caused, and for us having to react to a situation that is of course unfortunate.
Best Wishes,
Annika
Reply from Games Island
Hello,
thank you so much for your excellent review!
It is great to know that our efforts are resonating well with you. Feel free to reach out to us again if you need anything else.
Best Wishes,
Annika
Such a nice work they do
Such a nice work they do. Great products and incredible prices.
27 August 2025
Unprompted review
Reply from Games Island
Hello Ricardo,
thank you for your awesome review!
It makes us really happy to see that you are satisfied with us. This motivates us a lot.
Best Wishes,
Annika
Games Island more like Trash Island.Its…
Games Island more like Trash Island.Its unbeliavable how many low iq people work at Games Island that cant properly package an Order. My Order was split in two because of its size so they can package it safely . Well packaging is a big word for taping 5 Cases together and throwing the rest of my order in a beat up torn box. But they have they usual excuse " We do not specialize in Collectors". News flash properly packaging or not sending damaged product to a buyer is not being specialized in collectors its the bare minimum for a shop. But they cant even do that.
26 August 2025
Reply from Games Island
Hello Dávid,
thank you for sharing your feedback.
We are sorry that the packaging of your order was not up to the standards you expected, and that your items arrived damaged.
I understand your frustration, and I want to ensure you that we are continuously working to improve our packaging and handling processes. We do strive to avoid sending damaged products and aim for suitable packaging methods, but clearly, we fell short in your case.
We already offered you a solution and are awaiting your answer for it.
We appreciate your patience and valuable feedback, as we work to prevent such issues in the future.
Best Wishes,
Annika
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