Gamesrocket.co.uk Reviews 457

TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

They will send the game I'm sure about that but I'm not certain the customer service even exists. I needed a emailed receipt for proof of purchase which I communicated via email several times over 2 w... See more

Rated 5 out of 5 stars

The first order takes some time due to very thorough security verifications. I understand that sending a scan of your ID card and a mug shot to store may not please everyone, but I'm willing to believ... See more

Rated 2 out of 5 stars

Ordered two DLC codes from Gamesrocket and only after placing the order and looking at the order form to see when I've receive my codes did I realise that I would need to send verify my identity?... See more

Rated 2 out of 5 stars

Purchase process was fine but game doesn’t load. Am working with tech support and while I haven’t yet given up, tech support has not been impressive so far. They keep asking me questions I already a... See more

Company replied

Company details

  1. Gaming services

Information provided by various external sources

As a licensed software partner of game publishers like Nintendo, Ubisoft or 2K, Gamesrocket provides a 24/7 online shop as well as the possibility of an instant download after successful purchase. Game keys and download clients are available directly after the receipt of payment. The download is available at maximum speed depending on the customer's internet connection. Gamesrocket offers its customers a wide range of products in the field of interactive and electronic entertainment. The essential part of the assortment is a versatile selection of PC / Mac Games of various genres which are available for instant download after purchase. Ranging from the latest top games to timeless classics, from epic online role playing games (MMOs) to entertaining casual games (minigames).


Contact info

2.9

Average

TrustScore 3 out of 5

457 reviews

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Rated 1 out of 5 stars

Do NOT Trust this company

Do NOT Trust this company. (possible scam to gather your details).

After placing my order and having my money taken i received an email stating that i had to send in pictures of my passport or driving licence for security reassons before they would send my key. They didnt need these details before they took my money so i replied saying that i was unwilling to send personal information when they had already been paid and that they are obviously scamming people to aqquire their details. 2 days later i had my game key with no explination or response.

22 January 2019
Unprompted review
Rated 1 out of 5 stars

Ordered

Ordered, they asked for ID verification. It has taken now over 48hours to verify ID. Not recommended, stay away from this shady shop.
I have notified proper authorities about their activities and filed credit card chargeback.

17 January 2019
Unprompted review
Rated 4 out of 5 stars

It was very good, but..

Well I haven’t received my game key, after writing the support, which immediately responded to me and helped me with my issue. They said it could be in the normal inbox or Spam folder. At the end it was in my advertisement folder... But key came very fast and support, as mentioned, responded very quickly.

28 December 2018
Unprompted review
Rated 1 out of 5 stars

No contact after order

Places a order and paid via PayPal. I've had no contact with code or contact via support email.

Still hoping to get my code today.

28 December 2018
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered and paid for a game code a while ago now, when i went to my emails to try and get the code instead i got an email telling me that they could not give me my order until i send ID verification where they wanted a picture of my passport. I do not know why i was not told this before taking my money. I did not feel comfortable sending ID to them so i asked for a refund or at least another way to get my product where they simply asked for ID again. I then asked again for a refund and they sent me a web link to review them. It has been 5 days now and i have not got any meaningful response on how to get a refund or my product. Don't buy from them, it is unlikely you will get your money back or your product without giving away sensitive data to a random business.

21 December 2018
Unprompted review
Rated 5 out of 5 stars

Great

Easy and fast purchase, received the game almost instant.

14 December 2018
Unprompted review
Rated 2 out of 5 stars

Awful experience..

Awful experience... bought a game that says it was English and now it’s German? Tried to contact and had no contact whatsoever... awful

14 December 2018
Unprompted review
Rated 2 out of 5 stars

Very Disappointing, Requires Identification!

Ordered two DLC codes from Gamesrocket and only after placing the order and looking at the order form to see when I've receive my codes did I realise that I would need to send verify my identity? Very shady to hide that from customers until after the purchase! The email about providing identification also ended up in my spam folder, rightly so.

Perhaps foolishly I went ahead with providing ID and did actually receive two working codes over 2 hours later. Definitely not quick delivery like promised.

Overall a very disappointing experience.

9 November 2018
Unprompted review

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