Gane and Marshall Reviews 

113
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Clare was absolutely brilliant in arranging our trip. We told her some places we wanted to go and she then suggested various others. She asked if that sounded ok. It was a holiday of a lifetime.... See more

Rated 5 out of 5 stars

Gane and Marshall arranged our Safari trip to Botswana. Communications from beginning to end have been superb. All questions were answered without delay and super advice and guidance given as we were... See more

Rated 5 out of 5 stars

Yet another magical holiday put together by G&M. Not our first, and it won't be our last, we're sure. Nothing was too much trouble, no detail too small, to deliver exactly what we needed. Nomad's camp... See more

Rated 5 out of 5 stars

Our experience with Gane & Marshall was superb. Our 12 day trip to different countries in Africa was with no doubt carefully planned while paying attention to our requests. It definitely could not h... See more

Company replied

Company details

  1. Tour operator

Information provided by various external sources

Gane and Marshall is a long-established wildlife and adventure travel company providing tailor-made holidays to carefully selected destinations across the world. Our adventure holidays are also sold as tailor-made or small group travel itineraries. We offer a variety of easy to challenging treks, as well as cultural tours and wildlife watching trips, for the whole family. We also offer a range of exciting and challenging school expeditions to various regions of the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(113)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

Clare planned our first safari in Kenya and Tanzania, and we had an unforgettable experience! She is thoughtful, thorough, kind and patient - we had a lot of questions and special requests, and she handled them with grace and professionalism! The trip was seamless from start to finish, and we felt very prepared. I highly recommend Gane & Marshall for your next adventure!

11 November 2019
Unprompted review
Rated 5 out of 5 stars

Amazing africa specialists

Fantastic service provided from start to finish by Clare. She helped us arrange a very bespoke 3-week trip which included Kenya, Tanzania and Mafia Island. Having used G&M many years ago to climb Kilimanjaro i knew i could rely on their recommendations and that they would listen to our needs and advise us accordingly. I have recommended G&M to friends in the past and would very definitely continue to do so.

12 October 2019
Unprompted review
Rated 5 out of 5 stars

Wendy Feess

Despite the fact that G&M were highly recommended to me, they far exceeded my expectations.

Planning our self-drive trip to Namibia was given careful consideration by Sarah with excellent attention to detail. However, the true and absolute test of any agent is when something goes wrong. Our outward flight from Amsterdam to Windhoek was delayed by 24 hours meaning that all bookings, hired car delivery, collection from the airport, meeting the ground agent etc etc had to be shunted forward including a decision as to which day in the holiday we should forfeit. All this was professionally and efficiently resolved by Clare before we finally boarded our flight.

The trip from the moment we landed worked like a dream. I cannot praise G&M enough and will certainly be using them again without hesitation.

7 October 2019
Unprompted review
Rated 5 out of 5 stars

Namibia excellence

My daughter and I travelled to Namibia with Gane and Marshall in March 2019, and I would wholeheartedly recommend the company to any travellers. The service from start to finish, the itinerary and the care throughout was all exemplary. Namibia was on my travel wish-list for many years and the itinerary we travelled on (Diverse Namibia) met all expectations. We felt in very safe hands with Gane and Marshall, everything went like clockwork. The guide in Namibia was fantastic, his knowledge was invaluable. I just need to decide which of their itineraries to travel on next!

24 July 2019
Unprompted review
Rated 5 out of 5 stars

Namibia - a self-drive tour

Having just returned from our bespoke tour of Namibia organised by Sarah at Gane and Marshall, I have nothing but praise for the company. Namibia is a fascinating country and a self-drive tour in a large 4x4 staying in some epic lodges is a great way to see it. Gane and Marshall, using their excellent network of local handlers and lodge providers, set us up an effectively structured tour which matched our needs entirely and was most enjoyable. Communication with Gane and Marshall prior to our departure was efficient and well managed.

27 June 2019
Unprompted review
Rated 5 out of 5 stars

A fantastic experience

A fantastic experience. Gane and Marshall used a brilliant local company in Botswana to provide an amazing holiday. Would rate them 6 stars if I could

30 May 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!

Thank you, once again, to Clare at Gane and Marshall for organizing a fantastic trip for us. The accommodations in South Africa - from Cape Town to Franschhoek and the Garden Route - were beyond our expectations. Rooms were magnificent and staff were warm and friendly. We were even met at the airport with a personal transfer to our hotel and the rental car was delivered to the hotel at our convenience. Every detail of the trip was carefully considered.
We have been working with Gane and Marshall for years and have always been impressed by their professionalism, service and personal touch. Thank you!!

16 April 2019
Unprompted review
Rated 5 out of 5 stars

Yet another magical holiday by G&M.

Yet another magical holiday put together by G&M. Not our first, and it won't be our last, we're sure. Nothing was too much trouble, no detail too small, to deliver exactly what we needed. Nomad's camps at Kuro Tarangire, Serengeti Lamai, and S. Serengeti Ndutu mobile camp were all stunning in their own different ways, but all had superb location, great food, wonderful guides, friendly and helpful camp staff, pleasant fellow-guests: oh, and of course not to mention the superb game and bird-life. Clare Gane did a terrific job - again - thanks!! Brian and Heather Oswald

16 March 2019
Unprompted review
Rated 5 out of 5 stars

Another great holiday

Thanks to Gane and Marshall I spent yet another fantastic holiday. It was my 11th time with this Company and I could not have asked for anything better.
Everything from planning my trip to Tanzania (Kisampa, Ngorongoro, Lake Manyara) through booking the flights, accommodation, activities, safaris, guides to transfers was perfect. I cannot recommend it enough.

5 March 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding trip to Kilimanjaro…

Outstanding trip to Kilimanjaro (Rongai7 route). Organisation was seamless end to end and the local operator, African Walking Co., were incredibly professional.

Guides, porters, nobody could do enough for us and the support we received in reaching the summit is something that will always be underestimated. It’s amazing what those guys achieve given the resources available.

Couldn’t recommend the whole experience highly enough.

23 February 2019
Unprompted review
Rated 5 out of 5 stars

Perfect trip!

We went on a Safari in Tanzania and then spent 5 nights in Zanzibar in June. Our entire trip was planned by Clare at Gane and Marshall and we could not have imagined anything better!

All of the places we stayed were amazing. Our guide, was so kind, helpful, and knowledgable. It really felt like he did all he could to ensure we saw all of the animals we wanted to and got the most out of our safari.

Our trip to Zanzibar was also great. The flights and accommodation at Zanzibar magic was planned perfectly! The staff was awesome and really made an effort to get to know us and make our stay special. The food was also unbelievably delicious! Rooms were very nice and clean.

Overall we were so impressed with every aspect of our trip and with the service we were given by Gane and Marshall, and we would highly recommend booking a trip with them!

7 January 2019
Unprompted review
Rated 5 out of 5 stars

Fabulous trip

I can’t thank you enough for arranging this wonderful trip for us. Everything went to clockwork just as your itinerary stated. Our guides were absolutely superb, as was our host for the dinner. Wonderful hotels, you couldn’t have bettered it if you tried, you are a magician!! Thank you so much.

10 December 2018
Unprompted review
Rated 5 out of 5 stars

Thank you to Gane and Marshall for…

Thank you to Gane and Marshall for arranging a fabulous holiday at Kinondu Kwetu in Kenya. All international and internal flights plus transfers went smoothly. All queries and questions answered quickly and efficiently. Cannot recommend highly enough.

4 December 2018
Unprompted review
Rated 5 out of 5 stars

Just back from a fantastic trip to…

Just back from a fantastic trip to Kinondu Kwetu arraigned by Gane and Marshall, including internal and external flights and various taxis. Excellent pre trip information and help with any queries by Clare and her team and every detail of the Holliday had been planned and executed perfectly, no easy task with eleven couples to coordinate, so big thank you Clare!

3 December 2018
Unprompted review
Gane and Marshall logo

Reply from Gane and Marshall

Thankyou so much for the great report Chris.
So glad you loved Kinondo Kwetu.
Best wishes, Clare and Jeremy Gane

Rated 5 out of 5 stars

Magical week at Kondo Kweto.

Gane and Marshall arranged a birthday celebration for 2 friends at Konodo Kweto, to which I was invited. The bookings, information communication, transfers, etc were very professionally and efficiently organised. It was a pleasure dealing with Clare Gane. The holiday was an enormous success.
Annie.

3 December 2018
Unprompted review
Gane and Marshall logo

Reply from Gane and Marshall

Thankyou so much Annie. Lovely to have your positive report.
Clare and Jeremy Gane

Rated 5 out of 5 stars

Botswana Safari and Western Cape

Clare at Gane and Marshall did an excellent job of planning all that we needed for our holiday to Botswana and South Africa. She provided good options of accommodation at the initial stages of planning. Then the whole booking process went very smoothly. The safari camp that we stayed in in Botswana and the hotel in South Africa completely met our expectations. There was a hitch when we were unable to check-in online before we left the UK and a call to Clare confirmed that there were no problems with our flight which was very reassuring at the time. I would have no hesitation recommending Gane and Marshall.

31 October 2018
Unprompted review
Rated 5 out of 5 stars

The Mountains and Deserts of Oman

If you require assistance putting together a special holiday experience I would thoroughly recommend Gane and Marshall.
Mike and Jeremy were incredibly kind and helpful throughout the entire process.
I had the most amazing trip to Oman.
Looking forward to using their services again!

29 October 2018
Unprompted review
Rated 5 out of 5 stars

Kilimanjaro trip

I would definitely recommend Gane & Marshall and they were extremely helpful when we planned our trip to Kilimanjaro. I had loads of questions about the trip and equipment and they were really helpful with everything. The hotel in Zanzibar was fantastic and everything on the trip went perfectly. I felt like I could contact them at any point.

16 October 2018
Unprompted review
Rated 5 out of 5 stars

Clare and everyone at Gane and Marshall…

Clare and everyone at Gane and Marshall were fantastic when planning our recent honeymoon. They listened to what we were after and were able to delivery a number of options within budget, and were able to give real knowledge of the areas we were visiting.
We had a slightly problem with one of our internal pick up's (not G&M's fault) and Clare was on hand straight away (on the weekend) to fix the issue and was able to send a new driver. It was fantastic.

I would recommend Gane and Marshall to anyone wanting to plan a safari or trip to Tanzania.

24 September 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look