Horrible service! I ordered online and opt for the pickup in store option which stated you can pickup the following day. I ordered online Thursday and went there to pick up Friday afternoon around... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Ganni, the clothes, shoes or bags have been all good but this time a big disappointment. Many threads came off from the dress, they are around the neckline you can see them when you put it on.... See more
Company replied
I bought an item as a Christmas present and it didn’t suit (order no. 01901125). So I have tried to return the item (return no. #1000123458248) I tried to return the item but after paying t... See more
Company replied
I ordered a bag from GANNI over a month ago (Order #01908868) and still haven’t received it. The delivery company has confirmed they don’t know where the parcel is, and it appears to be lost. Wha... See more
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Company details
Written by the company
At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all to take part in our journey towards becoming a more inclusive, equal and responsible business. Evolving from a distinctive Scandinavian fashion brand, GANNI is more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.
Contact info
Bremerholm 4, 1069 , København K, Denmark
- +45 33 32 44 57
- customerservice@ganni.com
- ganni.com
2.2
Poor
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's always a pleasant surprise to find…
It's always a pleasant surprise to find the customer service equal to the offerings of your favorite brands. When I experienced a post-ordering glitch (the package was lost at the warehouse and thus was never mailed out to the gift recipient), the Ganni team was responsive and resolved the issue quickly and fairly.
16 October 2024
Unprompted review
Reply from GANNI
Hello D!
Thanks a lot for writing this review.
We greatly appreciate you taking the time to share this kind of feedback with us! We love hearing how our services have met your expectations of the GANNI brand, being one of your favorites! 💕👏
Hopefully, after this experience, you would still like to visit our site again, while also being assured that our Customer Service team is ready to assist you!
Wishing you a lovely weekend ahead.
Best,
Michelle
Happy with Ganni - not with Evri
Packaging was great, as were the products - really good quality and well presented. My only issue is the use of Evri as their choice of courier, they have terrible standards and bad customer service, 3 times I stayed home waiting for my package to be delivered and 3 times the courier "had issues", I live in a city centre and it is very easy to access my address. As a luxury brand, I expect them to use a high quality delivery service, especially when you don't want to chance leaving parcels of high value in communal areas.
21 October 2024
Unprompted review
Reply from GANNI
Hi Hannah
Thank you for sharing your review.
It makes us very happy to hear how pleased you were with your GANNI order. 😍
However, we truly do understand how frustrating it must have been for you to ensure the delivery of the Evri carrier after 3 attempts - also considering the risk of your parcel being stolen based on your address location!
We always encourage our customers to reach out, whenever issues during transit occur, so we can do our part in communicating with the carrier service. In this instance Evri. Please do not hesitate to reach out, should you find yourself in a similar situation the next time you shop with GANNI - which we hope you will. 🍀🦋
Kind wishes,
Michelle
Great clothing and great fast Customer…
Great clothing and great fast Customer service!
22 October 2024
Unprompted review
Reply from GANNI
Hello Simone
Thanks for choosing GANNI and for sharing your review!
We love hearing this kind of feedback 💕 Hopefully, this shopping experience and the swift assistance from our Customer Service team will make you want to shop with us again in the future!
Wishing you a nice rest of your day.
Kind regards,
Michelle
My first order was lost
My first order was lost. I placed a second and I’m still waiting. No correspondence from Ganni or delivery company.
22 October 2024
Unprompted review
Reply from GANNI
Hi Meg
Thanks for sharing your review.
We're very sorry to hear that your first order with the carrier service got lost during transit! Surely this is always disappointing and frustrating! 💔
It seems that we have been in contact via email throughout the investigation process and compensated you for the lost order, while you've managed to place your second one. This new order is currently in transit and should arrive with you very soon. 🚚
Should you have any concerns regarding the progression of your second order, feel free to contact us, as we will gladly support you and ensure that everything is OK on your end.
Kind regards,
Michelle
Loved the service and the web site
Loved the service and the web site, but had trouble with a code at check out, and also the bag was smaller than expected so had to be sent back. I don't think the pictures do them justice. Against the models the bags look huge.
7 October 2024
Unprompted review
Reply from GANNI
Hi Cheryl
Thanks for choosing GANNI and for sharing your review with us. 💙
We're glad that you were pleased with our service and website, but sorry to hear that the size of the bag didn't live up to your expectations. The majority of our bags come in different sizes and we're sorry if the website had caused confusion in you thinking you've ordered another version of the bag!
Despite this experience, we hope you still wish to visit GANNI again in the future, and should you have the slightest question, our Customer Service is ready to assist! ✨
Have a nice day.
Best,
Michelle
Amazing customer service from Ganni
Amazing customer service from Ganni. Emailed regarding replacement laces from a pair of trainers over a year old. They couldn’t help with the laces but offered me a 15% refund to go and buy new ones. Other companies need to take note that this is how you treat your customers. Thank you Ganni 💖
12 October 2024
Unprompted review
Reply from GANNI
Hello Emma
Thank you very much for your kind review!
It brings out a smile on our faces when hearing that our attempt to assist is much appreciated - even when we're not necessarily able to accommodate a specific request, but then by pleasing with an alternative offer. 🥰
We hope to see you visit us again soon, and feel free to reach out again, should you need support on anything else.
Have a nice day!
Kindest,
Michelle
Amazing customer service
I had an issue with a product and received the most helpful customer service from Michelle at GANNI. By far the best customer service I’ve ever received - really impressed.
27 September 2024
Unprompted review
Reply from GANNI
Hi Thea
Thanks a million for sharing your review with us! 💖
We are extremely happy to hear that you were so pleased with our services in trying to support your case! We always take accountability for our products and we're more than willing to cooperate with our customers to resolve any issue. 👏
We hope that this experience makes you want to visit GANNI.COM in the future! You know we'll be here to support!
Have a nice week ahead of you!
Best wishes,
Michelle
A forever Ganni fan
I am a huge fan of Ganni in general because of their beautiful products and philosophy and because I have received such a warm reception in any Ganni store I have visited, be it in NYC or Copenhagen. Through a mistake totally of my own making, there was a problem with a recent return I made and the handling of it by the Ganni customer service team was beyond gracious and helpful. This company is a 100% class act. Thank you.
8 October 2024
Unprompted review
Reply from GANNI
Hi Heidi
A huge thank you for sharing such a nice review!
We are beyond thrilled to hear about your wholesome experiences whenever you have visited one of our stores in different cities, and when being in contact with our Customer Service. 💘 This is the exact feeling and experience we want to give all our customers, and it gives us so much joy hearing when we've succeeded in that.
Thank you for being part of our GANNI universe, and we hope to assist you again some other time soon! 🦋
Best wishes,
Michelle
Obviously the product is perfect
Obviously the product is perfect - everything from Ganni is perfect for me! Delivery was fast, faster than expected without saying extra for fast track delivery. Great!
7 October 2024
Unprompted review
Reply from GANNI
Hello Rachel
Thanks for sharing your review with us!
We're beyond thrilled to hear that you had such a smooth and fast delivery service when placing your order! Even more thrilling to hear that you're so pleased with your order! 😍
We hope to have you back again for any future shopping on GANNI.COM.
Best wishes,
Michelle
Amazing service
Amazing service at the Ganni store in Bicester! Thanks so much :-)
30 September 2024
Unprompted review
Reply from GANNI
Hi Hollie
Thank you for the positive review!
We’re so happy that you had a great customer experience when visiting our Postmodern Bicester store. We make a great effort to invite all customers into our universe and send them off with a nice shopping experience, so we're glad to hear that's also your impression. 🥰
We look forward to assisting you again some other time!
Kindest,
Michelle
I had difficulties in using a…
I had difficulties in using a promocode. Ganni's customer service replied very fast and even with a bigger promo code. Excellent service
10 September 2024
Unprompted review
Reply from GANNI
Hi Susanne
Thanks a lot for sharing your review!
We're happy to hear that you had a nice experience when being in contact with our Customer Service team. We are here to help with any kind of case, and we hope that this resulted in you being very pleased with your recent GANNI order! 🍀😍
Kindly,
Michelle
Not impressed
Not impressed
Not impressed,
Bought a leopard print festival bag - which are an ‘icon’. Wore it for 3 hrs on 6/9/24 and I noticed the logo is not secure in the corners and they curl slightly also the G and I on the logo are faded (rubbing away). I know it’s just the logo but isn’t that partly what you pay for? Poor quality rubber patch logo. No returns label in package and after reading reviews here not in favour of returning to have it lost/ not refunded. I feel the quality is not great given price point of bag? Still waiting a response from customer service so will see what they say? Offer?
Order 01573446
Date of experience: September 06, 2024
7 September 2024
Unprompted review
Reply from GANNI
Hi Jill
Thank you for sharing your review with us.
First and foremost, we were sorry to hear about your quality experience with your Tech Festival Bag. Surely this kind of rubber issue is not optimal after such short wear, and we always strive to offer the best kind of help in such cases.
Eventually, we are however glad that we managed to find a satisfying solution together with you, in being compensated for the faulty item and getting a new one.
We hope you will be very pleased with your new bag! 🌸
Kind regards,
Michelle
Disappointed
Hi,
I have sent an order back via Evri (service provided by Ganni) on August 17th, however still no refund.
Evri have mixed the parcel up this parcel and the tracking is showing as an ‘Amazon’ parcel. Unable to contact anyone at Ganni or Evri, and currently £155 down.
Very disappointing as this has been weeks and I am no further forward. Disappointing that Evri have made this error too when Ganni offer this service. I would suggest this parcel is safely with Ganni- however no response to my email
I am a keen Ganni fan but this puts me off using the website.
437954 ticket number
3 September 2024
Unprompted review
Reply from GANNI
Hi James
Thanks for sharing your review.
We're sorry to hear about the difficult situation you're facing with your Evri return. We will of course try to assist you on the matter, but we cannot seem to locate any email from you regarding this.
If possible, can you please share your ticket number with us here - or please send an email to customerservice@ganni.com or give us a call at +44 1444 221412. You can also send us a WhatsApp on +45 33 32 44 57.
We look forward to hearing from you, so we can look further into this.
Best,
Michelle
** UPDATE **
Thanks for sharing the ticket number.
I can see that we already got back to this inquiry yesterday and the return order was fully refunded with a confirmation. 💌
We hope you are reassured on the matter, and that we also strive to help in the best possible way. Please get back to us via email, should you need any further support.
Best,
Michelle
Good experience with GANNI WhatsApp support
I would like to thank GANNI customer service (via WhatsApp) for their willingness to assist me in verifying the authenticity of a GANNI item purchased from the second-hand market. I was not expecting such a thorough response, but I received very warm support. It was such a positive experience!
30 August 2024
Sales Supervisor Kings Road
Where is the sales supervisor that worked on the Kings Road, London? Her style and helpfulness was amazing, she just knew how to put clothes and accessories together.
Instinctively gifted, I miss her advice.
I went into the shop just to see her, probably your lead salesperson, her name was Lilly.
29 August 2023
Unprompted review
Reply from GANNI
Hi Susan
Thank you for sharing your review.
We're so happy to hear that you have had such a pleasure shopping in our GANNI Kings Road store, when being assisted by one of our sales assistants. 💖
Our stores do indeed love building relations to customers and share personal styling tips to whomever needs it. We're however sorry if you didn't find her, but we hope you'll have just as nice of a shopping experience, when visiting our store in the future! 🍀
Wishing you a nice weekend ahead.
Best,
Michelle
Clémentine was so helpful
Clémentine was so helpful, knowledgeable, friendly and efficient and sorting my issue. Nothing was a problem. Things will go wrong from time to time but once it’s sorted with no fuss nobody minds and that’s exactly what my experience with Ganni was like. 5 stars excellent customer service for Ganni and big thank you to Clémentine ❤️
24 July 2024
Unprompted review
Reply from GANNI
Hello Rachel
A huge thank you, for sharing this kind review.
We're so pleased to hear that our Customer Service Agent, Clémentine was able to help you in such a personal and efficient matter! 🌈 We really do strive to go by this approach with every customer we "meet", so it makes us very happy to hear that you had this exact experience.
Feel free to contact us again, if you need our support in the future!
Best,
Michelle
Best customer service ever!
Ganni honestly has the best customer service of any brand I’ve bought from. A couple of years ago I bought an excellent cross-body bag from Ganni - I called them and they arranged free shipping for me, and the bag arrived quickly before my holiday. More recently, I lost a zipper from the same bag and messaged Ganni asking if they had a replacement. Not only did they offer a replacement swiftly, they gave me options for different colours and arranged free shipping to my home in the UK from Denmark. Couldn’t be more satisfied with Ganni’s customer service, they really go above and beyond for their customers!
27 July 2024
Unprompted review
Reply from GANNI
Hi Viky
Thanks a million for sharing your kind review with us!
We are beyond thrilled to hear how you were accommodated so nicely on your recent requests, and that we were able to go the extra mile to help you out! 🌸 We love when things work out like that, and when we get to cooperate with our customers in finding the best solution!
Should you need any kind of assistance again in the future, you know where to find us. 😍
Kindly,
Michelle
Awful online / useless customer service
For a brand selling expensive clothes, the e-commerce is a total joke. First order didn’t go through but money taken, second order went through but no tracking available (track order link doesn’t work) and no reply from AI chat or customer service email. Don’t bother unless you want a load of hassle.
UPDATE - order didn’t go through for a second time, even though confirmation received and money taken. Do not order online, absolute joke.
30 July 2024
Unprompted review
Reply from GANNI
Hi there,
Thank you very much for sharing your experience.
We are so sorry to hear that there has been such confusion and uncertainty regarding your purchase! Since you did not receive an order confirmation, it could indicate that your order has failed 😢
You are very welcome to contact our Customer Service team either via email customerservice@ganni.com or phone +45 33 32 44 57, and we will gladly take a look at it.
We look forward to hearing from you.
Best regards,
Andrea
Great customer service
Great customer service, quick, easy, understanding what's the matter. Overall really good experience.
22 July 2024
Unprompted review
Reply from GANNI
Hi Antje
Thank you for writing this review.
It's lovely to hear that you had a great experience with our Customer Service team! 💕 We are putting in a lot of efforts in being exactly those things!
We hope to assist you again some other time the next you'll be shopping with GANNI.COM.
Kind regards,
Michelle
It's extended size, not exclusive size...
I love ganni. I love the aestetic and I love the focus on climate. What I don't like is that they make their extended sizes impossible to purchase. I was on the website 30 minutes after new season drop to puchase one of the dresses, just to realise size 46 to 52 were already sold out. None of the "normal" sizes were sold out. Still isn't. I have to agree with Linlins review...
13 July 2024
Unprompted review
Reply from GANNI
Hi Vilde
Thank you for sharing your feedback with us.
We’re thrilled to hear how you love our brand and the actions we take within climate. 🌻
Kindly acknowledging that you share the same thoughts as one of our previous reviews. We also understand your frustration regarding the availability of our extended sizing items. As mentioned earlier, it’s important to us that all our customers have access to the styles they love in the sizes they need. We have also noted your concerns about the rapid sellout of extended sizes and apologize for any disappointment this has caused. We are continuously working to increase the inventory to meet the demand. Our goal is to ensure a more consistent and reliable availability of these items.
Please feel free to contact us via email, should you need our support on anything else. 💌
Kind regards,
Michelle
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