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Rated 1 out of 5 stars

Received watch after delay due to current “situation “ with China. Watch looked good but was not water resistant as advertised. Since I did not film the unpacking of the shipment they denied the warra... See more

Company replied

Rated 1 out of 5 stars

I purchased a mechanical watch for over $300. The watch was supposed to arrive within 3 weeks. After many emails, the watch finally arrived after five weeks. However it arrived broken. I immediately c... See more

Rated 1 out of 5 stars

placed my order on July 15th. received my tracking number on July 22nd. 2 months later, no watch and zero customer support. they dont respond to email, they dont respond to X, and they dont respond... See more

Rated 5 out of 5 stars

I always a little hesitant about buying products from overseas, especially when it is a product that is being offered at an exceptionally fair price. Gapfil have an amazing selection of fine watche... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Welcome to Gapfil, your ultimate destination for beautifully designed women’s fashion. At Gapfil, we believe that every woman deserves to express her individuality through unique and stylish clothing. Our store is dedicated to offering high-quality, thoughtfully designed apparel that not only looks great but also feels comfortable and empowering. Founded with a passion for fashion and a commitment to quality, Gapfil brings you an exclusive collection of women’s clothing that blends modern trends with timeless elegance. Whether you’re looking for chic everyday wear, sophisticated office outfits, or show-stopping evening attire, we’ve got something for every occasion. At Gapfil, we prioritize craftsmanship and attention to detail in every piece we create. Our designs are made with premium fabrics, ensuring that you feel confident and beautiful in every outfit. We strive to provide our customers with a personalized shopping experience, where you can find the perfect pieces that reflect your unique style. Join us on this journey of fashion and self-expression. Discover the Gapfil collection today and elevate your wardrobe with designs that speak to your inner style icon. Gapfil – Designed for Women, Inspired by You. Stay connected with our design team at: Address: 8223 Fallbrook Ave, West Hills, CA 91304, United States Email: shop@gapfil.com


Contact info

2.1

Poor

TrustScore 2 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

⚠️⚠️⚠️⚠️FAKE and SCAM⚠️⚠️⚠️⚠️ 25days ago and…

⚠️⚠️⚠️⚠️FAKE and SCAM⚠️⚠️⚠️⚠️ 25days ago and still nothing. Location of the seller is random residential who doesn't even know someone using their address to represent fake business.

6 February 2025
Unprompted review
Gapfil logo

Reply from Gapfil

Thank you for sharing your feedback.

We take feedback seriously, but we also want to clarify that our business is legitimate. We’re sorry that your experience didn’t match your expectations about the delivery service. Our support team from Gapfil has contacted you to provide detailed shipping information for your order.
We appreciate all critiques which greatly assist us in our commitment to shipping time optimization. We value genuine feedback from real customers, but misleading claims can be harmful.
Please reach out to us via email with your order details, and we’ll be happy to assist you.

Rated 1 out of 5 stars

Gapfil.com is a SCAM please do not…

Gapfil.com is a SCAM please do not order from them …they give you fake tracking numbers that shows the item is in transit but really it’s fake and can’t look the tracking number up any where else…..I contacted my bank to report fraud and I hope you guys do the same thanks 💯 then they reply after saying hey sorry we couldn’t find your order number

26 February 2025
Unprompted review
Gapfil logo

Reply from Gapfil

Thank you for sharing your feedback. We’re sorry your experience didn’t meet your expectations. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Regarding your dissatisfied experience with the product, our support team has sent you an email to clarify and give you the best way to resolve this issue. Please kindly check your inbox including the spam. Hoping for your kind patience and understanding.

Rated 1 out of 5 stars

Truly a horrible experience

Truly a horrible experience. Made my Watch order and months go by with absolutely no response from Gapfil. Months later no watch, no refund and only one response after reply to their email asking they hope I had good experience shopping with them tho still have no product or refund

3 January 2025
Unprompted review
Gapfil logo

Reply from Gapfil

Thank you for your feedback. We are sorry that your experience did not meet your expectations of delivery service. We were unable to find your order information with the information provided here.
Please contact us via email: shop@gapfil.com as soon as possible. We appreciate any feedback that helps us a lot in our commitment to optimize shipping times. We would love to make things right if you would give us another chance.

Thank you for your patience and understanding!

Rated 1 out of 5 stars

fraudulent business

Watch out people from this fraudulent business they keep doing fake reviews. They also said that I’ve never made a purchase. I can show anyone proof that I did make a purchase. They never sent a tracking number. And ignored my emails kept giving me the runaround. I went through my credit card and got my money back and reported them as fraudulent.

15 January 2025
Unprompted review
Gapfil logo

Reply from Gapfil


We’re sorry for any frustration you experienced. We can confirm that your order has been fully refunded, and we truly apologize for any inconvenience caused. Our goal is always to provide the best service possible, and we regret that we didn’t meet your expectations this time.

If there’s anything else we can do to assist you, please feel free to reach out.

Rated 1 out of 5 stars

I fell victim to this shady website and…

I fell victim to this shady website and I’m beyond frustrated! They took my money and gave me a fake tracking number, then proceeded to give me the runaround. I kept waiting and waiting, but the “tracking number” was just a clever ploy to keep me from realizing they never actually shipped the merchandise!

What’s worse, when I went back to look at reviews (which I should have done before), I noticed that all their positive reviews were updated on the exact same day! Talk about a red flag. I wish I had noticed that before making my purchase! They probably created fake reviews to lure in people like me.

Here’s the laughable email they sent me:

"Dear valued customer,
We sincerely apologize for any inconvenience.
We have checked your order and it has been shipped.
Don't worry about the tracking number not being updated yet. It is on the way to you and you will receive it soon.
Again, we are sorry for this inconvenience and thanks for being patient while we sort this out.
Hope you have a nice day!"

How can you not worry about tracking info not updating? What’s the point of having tracking at all if it’s useless? These crooks are just trying to buy time and hope you give up.

BEWARE, don’t waste your money! This is a scam. Avoid this site at all costs. They have no intention of delivering anything, and they’ll just string you along until you realize you're out of both cash and options.

18 January 2025
Unprompted review
Gapfil logo

Reply from Gapfil


Thank you for your feedback. We’re sorry that your experience didn’t match your expectations about the delivery service. Our support team from shop@gapfil.com has contacted you to provide details about your order.
We appreciate all critiques which greatly assist us in our commitment to shipping time optimization. Please feel free to reach out to us via email: shop@gapfil.com if you have any questions. We would love to make things right if you give us another chance.
Thank you for your kind patience and understanding!

Rated 1 out of 5 stars

Beware

Beware! All great reviews written at same time. This is a total scam. Go to DHGate if you want watch dupes that will actually arrive. Takes a while but you do actually get it!
Follow up. My wife ordered a watch. It was on her name. This is still the biggest scam. Notice the reply to me. No offer to make things right. Only an accusation that I've never ordered. Not true!!

12 February 2025
Unprompted review
Gapfil logo

Reply from Gapfil

We noticed that you left a 1-star review, but it seems you haven't made a purchase from us. We welcome honest feedback from real customers, but promoting another brand here is not fair.

If you've had any issues with our store, feel free to reach out to our support team. We're always happy to help!

Rated 5 out of 5 stars

💯 legit!!!!!

I have ordered watches from here and yes, shipping takes time but I have received everything in excellent condition and exactly what was ordered. I am happy thus far with everything and will not hesitate to order from them again! Thank you, Gapfil!

12 February 2025
Unprompted review
Rated 1 out of 5 stars

RED FLAGS all over the place

1st red flag: you pay through PayPal.

2nd red flag: they take too long to deliver.

3rd red flag: sits in a warehouse for the 10 days before delivery, after taking 2 1/2 weeks to get there.

Receive Rolex (Fugazi), second hand was working, went to set the time for east coast time, and it stopped working.

I was gracious and not angry with them, and I asked for it to be repaired or exchanged. No problem, right?

No... they asked if a video tape was taken when I opened the box to see what I did with the watch.

I wrote them that I set the time for eastern standard time, and they never answered back.

They delay the delivery until the payment posts and they collect. They are a scam.

The watch turned out to be nothing more than an expensive bracelet.

I hope you get a good watch and don't have to go through this. Buyer Beware. Stay away from them.

12 February 2025
Unprompted review
Gapfil logo

Reply from Gapfil

Thank you for sharing your feedback. We’re sorry your experience didn’t meet your expectations. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Regarding your dissatisfied experience with the product, our support team has sent you an email to clarify and give you the best way to resolve this issue. Please kindly check your inbox including the spam. Hoping for your kind patience and understanding.

Rated 1 out of 5 stars

Have 2 orders active with Gapfil

Have 2 orders active with Gapfil. Neither have been delivered and the tracking numbers provided do not work. They are not responsive to inquiries about order status. I would encourage others to not to order from this sketchy supplier.

27 January 2025
Unprompted review
Gapfil logo

Reply from Gapfil


Thank you for your feedback. We’re sorry that your experience didn’t match your expectations about the delivery service. Our support team from Gapfil has contacted you to provide detailed shipping information for your order.
We appreciate all critiques which greatly assist us in our commitment to shipping time optimization. Please feel free to reach out to us via email if you have any questions. We would love to make things right if you give us another chance.
Thank you for your kind patience and understanding!

Rated 1 out of 5 stars

Scammers

Scammers. They send you garbage watches and don’t respond any of your emails. Don’t buy. SCAM ALERT

30 January 2025
Unprompted review
Gapfil logo

Reply from Gapfil

Thank you for sharing your feedback. We’re sorry your experience didn’t meet your expectations. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Regarding your dissatisfied experience with the product, our support team has sent you an email to clarify and give you the best way to resolve this issue. Please kindly check your inbox including the spam. Hoping for your kind patience and understanding.

Rated 1 out of 5 stars

Worst Communications EVER.

I made a purchase then had to immediately cancel it. They billed me and ignored my 10+ emails (there is no way to speak to someone) to confirm my cancellation. DO NOT BUY FROM THIS COMPANY!

28 January 2025
Unprompted review
Gapfil logo

Reply from Gapfil

We’re sorry to hear about your experience, but we couldn’t find any record of your information or emails in our system. We always process cancellations according to our policy, and our support team responds to all inquiries as quickly as possible.

Please reach out to us via email with your order details, and we’ll be happy to assist you.

Rated 1 out of 5 stars

Total scam

Total scam. All the reviews are from the same day. All the pictures on their site are taken from other websites. Don't waste your time or money.

Update
As expected you did not address anything in my review in your reply. Your reviews are fake and your watches that constantly come up in my Google searches are stock and manufacturer images. You are correct that I have not ordering anything from you and I caution anyone else considering it. Buyer beware

18 January 2025
Unprompted review
Gapfil logo

Reply from Gapfil

Thank you for sharing your feedback.

We take feedback seriously, but we also want to clarify that our business is legitimate. We noticed that you haven’t placed an order with us, yet you’re leaving a negative review. We value genuine feedback from real customers, but misleading claims can be harmful.

All our products are made to order, and we work with trusted suppliers to ensure quality. Our reviews come from real shoppers who have experienced our products firsthand. If you have any questions, feel free to reach out—we're happy to assist!

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