Gardenista UK Reviews 241

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the products, frequently highlighting the excellent quality of items like cushions, which are often described as beautifully made, comfortable, and fitting perfectly. Many consumers also praise the swift and efficient delivery service, noting that orders arrive quickly, often even with free postage. However, some people were dissatisfied with specific aspects, such as a damaged box upon arrival or a zip failing after 15 months. A few customers also mentioned receiving an unexpected single curtain panel instead of a pair, or cushions that were a different shade than depicted online, appearing more blue-green than the expected green. Additionally, some reviewers experienced issues with the delivery carrier, describing it as appalling.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their quality, comfort, and accurate... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the speed of... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely cushions arrived swiftly Box was damaged which you may speak to your delivery driver to be more careful . Luckily they were cushions so no damage .

Rated 5 out of 5 stars

Garden cushions were exactly what I was looking for at a very reasonable price. Delivery was quick. No problems whatsoever when placing order. Exactly how described. Would recommend this company and... See more

Rated 5 out of 5 stars

Excellent company with great customer communication and delivery times and as far as I can see it is always free delivery. I purchased 4 cushions for my garden furniture, the size of which were hard t... See more

Rated 5 out of 5 stars

I recently ordered a set of shower-proof fitted cushions for my Keter outdoor patio set from Gardenista. I was a bit concerned that the Company does not supply a contact telephone number, as I really... See more


Company details

  1. #158 of 197 best companies in Garden centre

Information provided by various external sources

Gardenistauk.com the UK's Premier garden furniture Superstore. Home Furnishings & Furniture needs in one place. Free & Fast Delivery from stock.


Contact info

  • Wykes House, Buckingham Street, B19 3HS, Birmingham, United Kingdom

  • gardenistauk.com

4.4

Excellent

TrustScore 4.5 out of 5

241 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, was 2.days a go I ordered, quality red 3 seater banana cushion seat, highly recomend this company, thank.you for been awesome

6 June 2024
Unprompted review
Rated 1 out of 5 stars

Sent completely the wrong dimensions!

Sent completely the wrong dimensions!

Order two made to measure outdoor bench cushions. Took 3 weeks to arrive and when they have, are completely different to the dimensions order and are useless.

Tried calling, but they don't answer the phone, either to sales or service.

Do they actually exist?!?!

24 May 2024
Unprompted review
Rated 1 out of 5 stars

Non existent customer service

Non existent customer service! Ordered cushions but wanted to return a few of them as they didn't really go with the sofa. Completely ignored all my emails and never answer the phone. Supposedly they will accept returns within 14 days, well that's useless when you're just ignored. Avoid!

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Good service, good value, good processing speed.

Gardenista is part of Loftus25 group so there is access to a wide range of products - and more agents seem to be working with customer services. Despite the initial wait for my 10% discount on sign up, I have not penalised the company score as they refunded a generous discount on a processed order.
The cushions and covers I ordered arrived well packaged and very quickly. Although the colour of the covers was a bit whiter than came up on my computer screen the quality is good and the print excellent. Look as though they will withstand our British 'Summer' weather. I would recommend the company for its speed of processing orders, the value of the products and the follow up to queries.

4 May 2024
Unprompted review

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