Really pleased with these fences. Great price compared to other companies. I didn’t realise when ordering they needed putting together but wasn’t a problem and easy to do. Will definitely look at orde... See more
Company replied
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Review summary
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Based on these reviews
I ordered the 4 shelf bamboo bookshelf at an extremely good price. I was quite concerned after purchasing that I read so many bad reviews regarding quality and poor delivery. My concerns were were s... See more
Company replied
17/06/2025 Mark Kinsey Excellent customer relations I posted a review of the previously giving 1 star for the service and failure to suppy the goods. Since Monday customer service has been in touc... See more
Awful product. Ordered a gate, arrived and it was so flimsy! I could push with my little finger. I asked for a full refund including a prepaid delivery code but they refused. This item is not fit fo... See more
Company replied
Company details
Written by the company
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
Contact info
2.9
Average
145 reviews
Replied to 41% of negative reviews
Typically replies within 1 week
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Would give it a 0star rating if I…
Would give it a 0star rating if I could. Ordered a shed with 24hour express delivery. Received 1of 2 boxes about a week later. Got the second box covered in paint with holes in it two weeks later. Complained, which is hard work. No number and takes forever for a response and was told a new part would be sent. Today I’ve waited in and now received a raised planter. NOT THE PART I WANTED. Now I have 3 large boxes blocking my garden access and I’m sat waiting for them to sort it out. They even wanted me to get rid of the damaged box of shed. Two man lift, too big for my car. Come and collect it you clowns!
20 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear Mike,
We’re sorry to read about this experience, as it certainly doesn’t reflect the service we aim to provide.
However, after carefully checking our system, we’ve been unable to locate any order matching the details described in your review. It’s possible the order may have been placed under a different name, email address, or through a third-party retailer.
We’d really like to look into this further and help resolve the situation if this relates to us. Could you please contact our customer service with your order number and details so we can investigate properly? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Kind regards,
Garden Sanctuary
Didn't even last a year
I bought a beautiful solar powered water features from them a year ago next month. I went to put water in it yesterday to start a clean and found that through the winter the bottom had cracked and come away. I took photos and sent them to Garden Sanctuary CS and was told the warranty only last 6 months nothing we can do. The item is cleary faulty if it cracks first winter. But they dont want to know.
19 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear HELEN FLOOD,
Thank you for your review. We’re sorry to hear about the issue you’ve experienced with your water feature.
Having reviewed your case, we can confirm the item is over warranty period. As such, we’re unable to offer a replacement or refund in this instance.
Outdoor water features must be fully drained and protected during colder months, as freezing conditions can cause expansion and lead to cracking if water remains inside. This is a standard care requirement for this type of product.
While we understand this is not the outcome you were hoping for, our position remains in line with our warranty terms. That said, we do appreciate you taking the time to share your feedback, as it helps us continue to improve.
Best regards,
Garden Sanctuary
Great customer service but...
Great customer service but product is disappointing. Purchased a water feature very similar to one I had previously from a different company. This one looks nice but sadly water is virtually silent😢
18 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear Jane Hiscocks,
Thank you for your review, and we’re very sorry to hear about your experience.
We’re unable to locate your order with the information provided. Could you contact the corresponding platform customer service with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Garden Sanctuary
ordered through B and Q
ordered through B and Q, the gate never arrived, they use Evri ( formerly known as Herpes...sorry Hermes)as their courier.. need i say any more.
Don't order anything from them... ive now got to print off a form and send it to them to confirm i haven't received my gate, despite Evri opening a lost parcel case, and despite the pic the driver took is very clearly not my house, they had my correct address, i have a large number above my door, but their driver couldnt find it?? how either company stay in business is a mystery to me..
16 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear russell devine,
We’re really sorry to hear about your experience — we completely understand how frustrating it is to be told a parcel has been delivered when you haven’t received it.
After reviewing the shipment with Evri, the parcel is unfortunately marked as delivered. In situations like this, Evri requires a signed non-receipt declaration so they can proceed with a formal investigation.
To make this as easy as possible, the form does not need to be printed — it can be completed and signed electronically. Once we receive this, we will immediately submit the claim and work to resolve this for you as quickly as possible.
We understand this adds an extra step and we sincerely apologise for the inconvenience. Please be assured we’ll continue to support you throughout the process and push for a resolution.
Kind regards,
Garden Sanctuary
*DONT BUY* Awful product. NOT AS IT SEEMS.
Awful product.
Ordered a gate, arrived and it was so flimsy! I could push with my little finger. I asked for a full refund including a prepaid delivery code but they refused. This item is not fit for purpose and I explained this to them but they said it was my opinion. I'm a professional gardener/ handyman with my own business. So I know a thing or 2 about these things.
9 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear SB,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
However, after carefully checking our records, we have been unable to locate any order under the name “SB.” As such, we’re unable to verify the details of this purchase.
We take product quality and customer satisfaction very seriously, so if you have ordered from us, please contact our customer service team with your order number and full details so we can investigate this further and assist you accordingly.
Best regards,
Garden Sanctuary
Slatted Fences
Really pleased with these fences. Great price compared to other companies. I didn’t realise when ordering they needed putting together but wasn’t a problem and easy to do. Will definitely look at ordering from this company again when I need fencing
30 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear Jane,
Thank you so much for your kind feedback!
We’re really glad to hear you’re pleased with the fences and found them great value compared to other options. It’s also great to know that assembly was straightforward and didn’t cause any issues.
We truly appreciate your support and look forward to helping you again when you need fencing in the future!
Best regards,
Garden Sanctuary
WORST COMPANY EVER
WORST COMPANY EVER , 2 WEEKS TO RECEIVE A PARCEL WHICH SHOULD OF BEEN DELIVERED IN 3 DAYS
I WILL NEVER USE THIS POOR COMPANY EVER AGAIN
6 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear Mr Michael P,
We’re very sorry for the delay and the frustration this has caused you. We completely understand how disappointing it is when a delivery does not arrive within the expected timeframe.
After checking, your order (ref: GSY-44059) was unfortunately delayed in transit, which was not the experience we aim to provide. We can confirm that the parcel has now been successfully delivered on 4th April.
We sincerely apologise again for the inconvenience caused and appreciate your patience while this was being resolved. If there’s anything further we can assist you with, please don’t hesitate to contact us directly—we’d really value the opportunity to restore your confidence in our service.
Best regards,
Garden Sanctuary
Poor delivery and customer service
We ordered a garden storage unit and we got a delivery date and slot which required us to stay in all day yesterday. No delivery happened . Got email response and link which said parcel couldn’t be located. Complained again and same response asking us to wait a few days . As responses came in middle of night I suspect A1 not a service agent. Still haven’t had product or refund. Don’t use this company.
1 April 2026
Unprompted review
Reply from Garden Sanctuary
Dear ANO,
We’re really sorry to hear about your experience and the frustration caused regarding your delivery. This is certainly not the level of service we aim to provide.
We’ve carefully checked our system but unfortunately were unable to locate an order under the name “ANO”. It’s possible the order was placed under a different name, email address, or reference number.
We’d really like to look into this for you and get it resolved as quickly as possible. Could you please contact us directly with your order number or the details used to place the order?
Please be assured that our customer support team is made up of real agents, and we are here to help resolve any issues promptly.
We look forward to assisting you and putting this right.
Best regards,
Garden Sanctuary
Looks great stylish without…
Looks great stylish without overpowering the room absolutely fabulous
25 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear Susan Linton,
Thank you so much for your kind words!
We’re delighted to hear that you love the look and style, and that it fits perfectly in your space without overwhelming the room. “Absolutely fabulous” is exactly what we aim for 😊
We really appreciate your support!
Best regards,
Garden Sanctuary
What a lovely experience dealing with…
What a lovely experience dealing with this company.
My garden chair arrived swiftly and was delivered by
the courier with care for my property
18 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear Lucy,
Thank you so much for your kind feedback!
We’re delighted to hear you had a lovely experience with us and that your garden chair arrived quickly and was handled with care. That’s exactly the level of service we aim to provide.
We really appreciate your support and hope you enjoy your new chair!
Best regards,
Garden Sanctuary
DO NOT BUY FROM GARDEN SANCTUARY!!!
I bought a water fountain from Garden Sanctuary for my Mum as a special 70th birthday present in late July 2025, which has already stopped working (despite being properly maintained). It has been less than 1 year and Garden Sanctuary won't even replace it or refund it - unbelievable considering the standard 1 year product warranty should apply! I would urge you NOT TO BUY ANYTHING from this Company, as their customer service is appalling and they have no common decency, particularly given the circumstances, where the product was purchased for a very special occasion - To say we are dissatisfied with their services is a complete understatement, and if we could leave zero stars we would!! Karma will come your way, a bad word spreads much faster than a good one....
24 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear James U'Dell,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must be, especially given that the item was purchased as a special birthday gift.
After carefully reviewing your order, we can confirm that it is now beyond the 6-month warranty period. Due to the length of time the product has been in use, the manufacturer is unfortunately unable to determine the exact cause of the issue, and as a result, we’re unable to offer a refund, replacement, or repair under our warranty policy.
That said, we still want to support you as much as possible. If you’re interested in purchasing replacement parts or exploring possible solutions, please feel free to contact our customer support team, and we’ll be happy to assist.
We understand your frustration and sincerely regret that we could not meet your expectations in this instance.
Best regards,
Garden Sanctuary
Selling out of stock products on the…
Selling out of stock products on the website. I am currently waiting for a refund. Will not shop here again.
20 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear Pippa Goddard,
We’re really sorry for the disappointment caused by this experience.
Due to an unexpected stock discrepancy, the item you ordered was unfortunately unavailable at the time of processing. We completely understand how frustrating this must have been.
A full refund was issued on 20th March, and depending on your payment provider, it should arrive within 1–5 working days. If you haven’t received it after this time, please don’t hesitate to get in touch with us and we’ll be happy to assist further.
We sincerely apologise again for the inconvenience and appreciate your patience.
Best regards,
Garden Sanctuary
Toddler swing and slide set
Bought this for my grandson for our own garden after purchasing one for his first birthday. Excellent quality and quite easy to put together. Delivered on time and received notifications regarding delivery. Would recommend.
19 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear L Knox,
We really appreciate you taking the time to share your feedback! It’s great to hear that you were pleased with the quality and found the assembly straightforward.
We’re also glad the delivery process kept you well informed and arrived as expected. It means a lot to know you’d recommend us — thank you for your support, and we hope your grandson continues to enjoy it in the garden!
Best regards,
Garden Sanctuary
Great service
Great service
Great service from garden sanctuary, placed my order for my new pergola on Sunday and it arrived two days later perfect transaction. The Pergola has been erected and looks well smart on my garden patio.
3 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear Richard joy,
Thank you for your fantastic review! We're so pleased to hear that your pergola arrived quickly and that the whole ordering process went smoothly. It’s great to know it’s now set up and looking smart on your garden patio.
We really appreciate your support and hope you enjoy your new pergola for many years to come!
Best regards,
Garden Sanctuary
Lovely shed
This shed was quite easy to put together so long as you follow the very good instructions. My partner and myself put it together in 10 hours and we are both in our late sixties. It looks so stunning when finished , I am well impressed with this shed.
7 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear Sally Aston,
Thank you so much for your wonderful feedback! We're delighted to hear that you and your partner found the instructions clear and were able to assemble the shed successfully. It's especially great to know that you're pleased with how stunning it looks once finished.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your shed for many years to come!
Best regards,
Garden Sanctuary
Lovely garden fountain
Lovely garden fountain
Well made with a good pump. Can use battery as well as solar panel. The lights are a nice addition.
Ordering online was easy and I received delivery earlier than expected 😀
6 March 2026
Unprompted review
Reply from Garden Sanctuary
Dear Hazel Gibson,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the garden fountain and that the solar, battery, and lighting features are working well for you.
It’s also great to know that the ordering process was easy and that your delivery arrived earlier than expected. Your feedback truly means a lot to us.
We hope the fountain continues to bring beauty and relaxation to your garden!
Best regards,
Garden Sanctuary
Zero customer service
Zero customer service ! I ordered a log store on Feb 2 after not getting any delivery and allowed them plenty of time (despite me paying for speedy delivery ) I am still waiting for my refund. Appalling service
26 February 2026
Unprompted review
Reply from Garden Sanctuary
Dear Jayne harris,
We’re truly sorry for the continued frustration this situation has caused and for the confusion in our earlier communication.
When we first began investigating with DX Logistics, we had not yet received a clear response from them regarding the parcel’s whereabouts. At that stage, based on the limited information available, we advised that the item may have been lost in transit. Once we received formal confirmation from the courier, we were informed that the parcel had in fact been returned to us due to an address query.
We completely understand why this felt inconsistent, and we apologise that our updates changed as new information came in. Our intention was to keep you informed during the investigation, but we appreciate that this understandably caused confusion.
With regard to the address, we do not believe you provided incorrect details. Sometimes different courier networks operate with different routing systems, local depots, or driver-level knowledge of newer addresses. While other carriers may have successfully delivered to you, this particular shipment was flagged by the courier as requiring additional address information and was automatically returned. We are raising this directly with the courier to better understand why this happened.
As previously confirmed, once the parcel was returned to us, a full refund was processed. If you are still unable to see this in your account now, please message us directly with your order number and we will immediately provide the transaction confirmation and escalate if necessary.
We sincerely apologise again for the inconvenience and disappointment caused. This is not the experience we want for our customers.
Best regards,
Garden Sanctuary
I purchased an outdoor lock up item…
I purchased an outdoor lock up item only to have to return it due to size. This company was awful eventually asking me to reject it from Evri and then not refunded me to date. I've now actioned a charge back via card company. Avoid these people they won't refund you or answer emails don't make mistake I made.
16 February 2026
Unprompted review
Reply from Garden Sanctuary
Dear shaun dalton,
We’re sorry to read your review and would like to clarify the situation.
You contacted us within 24 hours to request cancellation of your outdoor storage order. Unfortunately, by the time we opened and processed your message, the parcel had already been dispatched from our warehouse and was with Evri, which meant we were unable to stop it immediately.
As soon as we became aware of your request, we contacted the courier to arrange a return-to-sender. The parcel has now been successfully recalled, and we have processed a full refund to your original payment method.
We’re sorry that this process was not as smooth as either of us would have liked. There was no intention to withhold your refund, and we apologise for any delay in communication while the recall was being arranged with the courier.
We can confirm that your full refund was processed on 26th February to your original payment method. Refunds typically take 1–5 working days to appear in your account, depending on your bank’s processing times.
If the funds are not visible after this timeframe, please contact our customer service and we will be happy to provide the transaction reference so you can trace this with your card provider if needed.
We appreciate your understanding and apologise again for the inconvenience caused.
Kind regards,
Garden Sanctuary
Not sure if they are dishonest or just incompetent.
I have been trying to get this company to collect a large item to return for weeks now. Two promised collection days. The item is heavy and sitting on my doorstep. The collection company have not materialised again! I feel like they are playing some king of warped game with me where they promise a collection and then it does not happen. I have asked them to call me.
19 February 2026
Unprompted review
Reply from Garden Sanctuary
Dear Liz,
We’re very sorry to read this, as this certainly doesn’t reflect the level of service we aim to provide.
However, we have been unable to locate any order under the name “Liz Cobham” in our system. We also cannot find any active return or collection matching the details described. Could you please contact our customer service to resolve the issue for you? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Garden Sanctuary
Great purchase!
Great purchase!
Needed small tables for my husband's restaurant to supplement extra busy nights. In particular, Valentine's day when we had so many 2's to cater for. Buying these tables was the best thing ever, solved the problem and everyone was happy.
5 January 2026
Unprompted review
Reply from Garden Sanctuary
Dear Despina Michael,
Thank you so much for your feedback!
We’re absolutely delighted to hear the tables worked perfectly for your husband’s restaurant — especially for such an important and busy occasion like Valentine’s Day. It’s great to know they helped you make the most of those extra bookings and keep everyone happy.
Wishing you continued success (and many more fully booked evenings ahead!).
Kind regards,
Garden Sanctuary
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