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gardensleepers.co.uk Reviews 

1,155
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering online is entirely simple, and deliveries consistently arrive promptly on the requested date with great care. Consumers truly appreciate the sturdy quality of the raised bed kits, noting that they are exceptionally straightforward to assemble and look fantastic in the garden. However, some people mentioned occasional issues with the timber, noting that a few sleepers arrived slightly warped, split, or twisted. A few other people also felt that delivery challenges occurred, such as couriers changing scheduled dates or failing to arrive properly. Despite these minor setbacks, most buyers remain satisfied with their overall purchases and final garden results.

What people talk about most

Product

Consumers find product to be a reliable and high-quality choice for garden projects, frequently praising the... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the timber is solid, heavy duty, and... See more

Service

Clients share positive opinions on service, frequently praising the excellent support and straightforward... See more

Order

Customers consistently note positive experiences with order, highlighting that the online process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sleepers are good and sturdy and make substantial raised beds, strong enough to sit and stand on for plant maintenance. They were cut accurately and all the bits and pieces needed were included. O... See more

Rated 5 out of 5 stars

Just exactly what was needed, ordered and delivered as required. Simple process from start to finish. Great product and great delivery, cost wise very competitive and delivery thrown in which was unco... See more

Rated 5 out of 5 stars

Easy to order and arrived on time. Fairly heavy sleepers but easy to assemble. Did pilot holes for fixings before driving home with cordless drill and provided fitting for long screws. All very firm w... See more

Rated 5 out of 5 stars

Good delivery, driver was excellent. I appreciated the way the sleepers were packed. I was able to tilt them into my arms and carry them without having to bend to lift them. This made a huge differenc... See more


Company details

  1. Landscaping Supply Shop

Written by the company

Retailers of quality garden sleepers for garden projects and landscaping


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,155)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Garden Sleepers

Excellent service from Garden Sleepers

Items delivered today as expected, very straightforward ordering system and good website, best I have seen since I have been researching online raised bed kits. I have received beautiful high quality sleepers in a kit to make 2 x 2 tier raised beds. I have had cause to speak to the company today on 2 occasions and each time there is a polite, willing to assist person on the other end. On the 2nd call, the Gentleman helping me with my query could not have been kinder nor anymore patient as he explained my order was indeed correct. I am immensely grateful for your kindness and gentle manner. I think the gentleman was called Ryan, what excellent customer service.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Very sturdy raised beds

Very sturdy raised beds, and easy to put together even for someone like me with practically no woodworking skills.
Very pleased with the product, it arrived on time and was exactly what was advertised.

19 March 2026
Rated 4 out of 5 stars

Excellent order and delivery process

The order and delivery process was excellent. One of the sleepers arrived damaged but luckily that one was not necessary for the layout we had designed. The corner brackets are not as effective as the ones that appear in the online flims but do a reasonable job.

25 February 2026
Rated 1 out of 5 stars

Dreadful customer service

Dreadful customer service - was told (by email) one working day before delivery that the company couldn't deliver due to access restrictions (road to narrow etc.) Despite my assurances that we have had very much bigger vehicles deliver and no such access problems zero response. Only option was a refund - the lack of any engagement clearly demonstrates a complete distain for their customers. Avoid.

In response to your reply:
The road is not suitable for huge HGV who may have take the route inadvertently - a simple walk down the road would have shown straightforward access to my property. The fact that they apparently tried to deliver but did not even have the courtesy of coming to the house (I waited in all day) is ridiculous. Again there is NO access problem and a call to me would have clarified this. The only contact I have had from the company is through this review - no reply to my emails /a call etc - I restate very poor customer service.

16 March 2026
Unprompted review
gardensleepers.co.uk logo

Reply from gardensleepers.co.uk

Hi Martyn,

Thank you for your feedback - we're sorry to hear you were unhappy with your experience.

We’d just like to clarify a few points for context.

At the time of ordering, our delivery information explains that deliveries are made using an 18T vehicle, and that customers on narrow lanes or restricted access roads should contact us in advance so we can check suitability. We also send a follow-up email after every order asking customers to get in touch if access may be an issue.

As we didn’t receive any communication regarding access, the order was dispatched as standard. Unfortunately, upon arrival, the courier identified vehicle restrictions on your road and, in line with safety and liability requirements, was unable to proceed with the delivery.

Your road actually has signage stating unsuitable for large vehicles.

We appreciate your comments about previous deliveries to your address from other companies; however, each courier must make their own professional assessment based on signage, access conditions, and safety guidelines on the day and we send through a pallet network with curtain-sided vehicles.

In this situation, we sent a full refund to you immediately upon cancelling your order due to the access restrictions.

We always aim to be as clear and proactive as possible with our delivery guidance, and we’re sorry this situation arose. However, we don’t feel this review fully reflects the information provided prior to dispatch or the steps taken on our side to avoid these scenarios.

Best regards,
-- Peter
Founder
Garden Sleepers Ltd

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