My experience of my first purchase was amazing. The store assistant was quick to respond sent me photos and videos of the bag I bought. I love the fact that they have different monthly instalments pla... See more
Company replied
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Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... See more
Website was easy to navigate through. My purchase went through and arrived in a timely manner. I asked a few questions via instagram messages and received replies within minutes. I am really happy wit... See more
Company replied
Although very good customer service before the order placement, no reaction after placing the order. I ordered from Germany,?the parcel is missing although tracking (Emirates Post) shows mail was de... See more
Company replied
Company details
Information provided by various external sources
The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.
Contact info
Villa 596, Jumeirah Beach Road Dubai, Um Suquiem 1, Dubai, U.A.E.
- +971 4 3942753
- customercare@garderobe.ae
- garderobe.ae
4.5
Excellent
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
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Disappointed
I have been a Garderobe customer for a long time . Great atmosphere and helpful friendly staff. Very nice and in good condition items. However I decide to consign my items with them and honestly very disappointed. So unprofessional. Took almost 2 months for one of my items to be post onInstagram. Another one was sold and I was never informed. One of the staff was texting me every single day for 2 weeks to reduce the price for an item and when I agree I was informed that will receive my payment after 45 days . Since then I never heard from them . I sent email and try to text the same staff member but never got response. So disappointed. It’s good to buy from them even though their prices recently increased but definitely Not selling/ consignment with Garderobe
25 May 2019
Unprompted review
Reply from Garderobe
Hi Mariella,
Sincere apologies for the inconveniences.
Please note that we've assigned a new executive to handle your account. You should receive proper communication going forward.
Also we post items on social media on a rolling basis as per our marketing calendar. We can only post items on social media as they align with our marketing calendar, hence the delay in posting your items.
Again, apologies for the inconveniences.
Best Regards,
Garderobe Team
missing parcel
Although very good customer service before the order placement, no reaction after placing the order. I ordered from Germany,?the parcel is missing although tracking (Emirates Post) shows mail was delivered to me two days ago. I still hope that someone will check it ASAP and get in touch with me.
Update: the Team contacted me and were very helpful! Thank you
24 May 2019
Unprompted review
Reply from Garderobe
Hi Anna,
Sincere apologies for the issues with your order.
We are in touch with our delivery partners to resolve this ASAP.
Please note that you tried to contact our office on Friday and unfortunately our offices are closed on Fridays ( even though the store is open).
We'll get back to you shortly once we've received an update from our partners.
Again, apologies for the inconveniences.
Best Regards,
Garderobe Team
The delivery guy seems to be confused…
The delivery guy seems to be confused with location when it's written in the package. Called me and asked again, a bit annoying cause he doesn't know Al Furjan. I asked to use google maps.
You need to change your courier service.
6 May 2019
Unprompted review
Reply from Garderobe
Hi Marion,
Thank you for your feedback, we'll follow up with the specific courier partner that handled your shipment. Sincere apologies for the inconvenience.
Best Regards,
Garderobe Team
Very Satisfied Shopper
I had a great and easy experience. An item i've been wanting was available and receiving it was so easy! The condition of the item is perfect and you would never think it was preowned. I'm very happy and look forward to shopping again soon!
15 April 2019
Unprompted review
Hello .
Hello .. Good morning. To be honest was mad cause of my order still now don’t yet recieve am expecting from yesterday until now nobody contact me
24 March 2019
Unprompted review
Reply from Garderobe
Hi Amethyst,
Thank you for getting in touch. Sincere apologies for the delay in delivery of your order. We are working with the concerned parties to resolve this ASAP.
Please note that for local orders we promise a delivery window of 1-3 working days. Usually local orders are delivered within a day, however in few cases (like this one). The delivery window may extend beyond one working day, but not beyond the 3 working days promised. Hope this helps?
We will revert with an update soon.
Best Regards,
Garderobe Team
The best 👌🏾👌🏾👌🏾👌🏾
11 March 2019
Unprompted review
Phenomenal customer service- 5 Stars!!
Phenomenal customer service, beautiful bag, and prompt delivery!! I just discovered this boutique, but will definitely be purchasing a preloved bag from them again in the future!
28 February 2019
Unprompted review
Very satisfied
2 February 2019
Unprompted review
Reply from Garderobe
Thank you for the kind feedback. We are pleased you are happy with the service
Reliable, Legitimate Second Hand Luxury Store
Website was easy to navigate through. My purchase went through and arrived in a timely manner. I asked a few questions via instagram messages and received replies within minutes. I am really happy with my purchase and entire experience and will be coming back to view more deals!
31 January 2019
Unprompted review
Reply from Garderobe
Thank you for the kind feedback. We are happy you had a pleasant experience and we look forward to serving you again
The best trusted site
The best trusted site. Fast shipping and excellent condition. Very best value.
23 November 2018
Unprompted review
Reply from Garderobe
Hi Jiraporn,
Thank you for your feedback.
We are glad you are pleased with the service. We look forward to serving you again.
One of my favourites shops with…
One of my favourites shops with pre-loved items :)
14 November 2018
Unprompted review
It is an excellent fast online shipping…
Great first experience. It was an excellent fast online shipping service for luxury item. I am vert satisfied with the service and I love my chanel handbag.
12 November 2018
Unprompted review
Reply from Garderobe
Hi Samiyeh,
Thank you for the kind feedback, we are glad you love your bag.
We look forward to serving you again.
Excellent!!!
4 November 2018
Unprompted review
Bought an LV bag
Bought an LV bag, was perfectly as described, and came within a week. Delighted.
21 October 2018
Unprompted review
Reply from Garderobe
Hi Tasha,
Thank you for the kind feedback. We are glad you are pleased with your LV bag. We look forward to serving you again.
Excellent customer service
Excellent customer service! Prompt shippping. Item arrived earlier than expected. Thanks!
17 October 2018
Unprompted review
Reply from Garderobe
Hi Barbara,
Thank you for the kind feedback, we look forward to serving you again :)
Perfect 👌🏾 I am so glad for my order
Hi
My shoes came today 😍😍😍❤️❤️❤️👏🏽👏🏽👏🏽🎉. I am so happy with them💃🏻🕺🏻🎉😍🙏🏾. I will definitely order from you again. thank you very much🙏🏾🙏🏾🙏🏾❤️
9 October 2018
Unprompted review
Reply from Garderobe
Hi Sisi, we are glad to hear your shoes arrived and you love them. It's our priority to ensure our customers are satisfied.
We look forward to serving you again.
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