Gareth James Property Reviews 

Awful experience! Would not recommend!

I was a tenant at one of the (overpriced) properties managed by Gareth James 3 years ago and it's been my worst renting experience since I came to London.

They do not care about their tenants, only about making profit and satisfying the landlord. Extremely poor communication and rude members of staff. It was almost impossible to communicate anything to them and it seemed as if they just didn't care about our well-being and the state of the house (so watch out if you're a landlord too). For example, when we first moved in, some of the furniture in the house was absolutely awful and basically falling apart. My questions about this were ignored for a while and when I got tired of asking for replacement and got my own items, they refused to remove the old ones and said I'd have to pay a massive fine if I was to throw them out. It took a meeting with an extremely condescending member of the property management team to agree on a compromise, however, all of this could have been avoided if the property manager made effort to communicate with us, the tenants.

It would take them weeks to fix some of the issues we had and some of the other ones were not fixed over our whole tenancy (we spent a year with a broken extractor fan in the kitchen). The house was also poorly isolated and extremely humid which resulted in a large amount of my housemate's clothes getting mouldy beyond salvation.

At the end of the tenancy at first they didn't return our deposit and were ignoring our questions about this issue. It took an email to the owner of the company and the management staff from the head office to finally get our deposit back.

It's more of a scam than a letting agency. And if you want to move in into one of their properties I strongly discourage it.

I really appreciate your services. Quick response to customers and good communication and always ready help whenever I call. Thank so much.

The team responded well to a reported issue and provided a really prompt service. Everyone I spoke to was understanding and really helpful.

Straight forward, quick with communications and easy to work with. Recommended!

BEWARE - Don't make the same mistake we did renting through this company. Only out to make as much money from you as possible!

There is a reason, Gareth James prioritise being a 'student housing' client basis. Its because they're able to get away with overcrowding, the naivety of first time renters new to London, taking large deposits without question as students have a 'bad reputation' so everyone will assume its because they've recked it. They then clearly use the deposits to fund more properties and maximise income over quality of how these tenants are living.

Where do I start with our rental...
On looking round the potential rental, Gareth James are all smiles and promises of how great of landlords they are and how they're 'not like the bad guys', when infant they're much much worse. Once that contract is signed, expect pretty much 0 contact from them unless its a reminder every month before your rent is due, that without doubt will send on the dot.

When trying to report serious issues over the year tenancy, every single time you call you're passed from person to person, with no one able to resolve anything. On occasions the staff even laugh to each other in the background while you're explaining the issue. Our boiler was broken for 4 MONTHS over Christmas, not at all the time period you want to be having an ice cold shower before work. On calling over 5 times and emailing numerous occasions, I had to resort to calling the council, who dealt with the issue within 5 days.

The house was completely infested with mice and in the worst condition Ive personally ever had to live in. Theres no living rooms in a lot of Gareth James properties as they prioritise getting more people and more money over the tenants actual wellbeing. The whole house was covered in severe mould that was giving us all breathing difficulties. The stove was broken on the day we moved in, and we were informed instead of it being fixed we should just use a lighter!!

Gareth James had the audacity at the end of the tenancy, after all the problems we occurred and having to contact the council numerous times as they wouldn't fix a thing, to then try and take the whole deposit.

I've made a short video of clips of the property's condition at the START of the tenancy, to show how horrendous It is that they wanted to take our £3000 Deposit at the end for a CLEANING FEE!!. There was a lot more charges to the deposit on leaving that mysteriously all disappeared when we sent Gareth James all the evidence we had on them. For example an £10 Ikea shelf, that we thankfully have a video of falling off the wall with a mear touch. This shelf was so badly put up it fell off the wall, and we actually thankfully had video evidence. Gareth James being the money grabbing scammers they are, tried to charge us £150! for that tiny Ikea £10 basic shelf. They also insisted we paid for new carpets throughout the building costing upwards of £800!!! I know for a fact there are students already moved into that property so I only assume that money would have been pocketed as those carpets hadn't been changed for 20 years!!

My biggest advice, would be to take a video of the whole property on arrival, as god forbid you end up having them as your landlords, they will try and take as much of the deposit at the end as they can, for things that were there on your arrival.

They're complete scammers and thankfully we got the majority of the money back after going through a very lengthy process to do so, one Gareth James hopes you won't have time to do.

After a year living in this nightmare house, that damaged my health and my mental wellbeing I am now renting through a much better company in an amazing house in Peckham. There are much better landlords around Peckham so please don't feel you have to accept going with someone as awful as Gareth James, you will regret it after the contract is signed and you can't get away.

Here is the video we had to send to the Deposit company to show the condition, Gareth James supposedly 'amazing house' was in at the start.
https://www. youtube .com/watch?v=u3abiYThAz8

friendly staff, resolve issues quickly. no complaints!

best estate agent I've dealt with in 7 years of London living.

Excellent service from the Gareth James team. I’d recommend them for finding quality tenants and managing your property

I am tenant flat 1,73 blakes Road. Just to say thank you to annette Cummings for her hardwork to always help me sort out my issues and she is very professional helpful

Had a great experience with Gareth James. Both Kash and Tomas were incredibly helpful and efficient and got us into a great one bed rental in Peckham within a week of us making an offer. Refreshing to work with such a great competent estate agent. Would recommend.

We have just let a one bedroom flat through Gareth James Property.
They provided an excellent service, the process was very efficient and we were kept us up to date throughout the process. All my emails were responded to very quickly and with clear direct response. Kash and Nikki did the leg work finding good tenants for us. Tomos provided the all the contracts. All of the team worked well for us. Thank you

We switched to Gareth James when renting our house out, and Kash and the team were great.
Not only did they quickly line up excellent new tenants within a few days, but they went above and beyond in helping us to manage some tricky tenants who were in the property when they took over... being fair, reasonable and professional throughout.

Nikki was fantastic and helped make buying my first home as easy and painless as possible! Quick to reply to emails, professional and helpful. Would recommend their services to anyone.

Gareth James Property were absolutely fantastic from start to finish. All of their staff were great to deal with from getting the listing up to the end of tenancy and there was always someone available to deal with any questions or issues. I'd highly recommend their lettings team to anyone in the area and am especially thankful to Tom for all of his help.

Gareth James Property are fantastic! Definitely use them. We have purchased through (twice) and sold through (once) with Gareth’s James and cant rate them highly enough! They are a local, community brand and their knowledge and expertise of Peckham is second to none. All of the house exchanges have been more complicated than usual and the team ( Specifically: Michael and Nikki and preciously, Maxwell) handled it with patience and professionalism. We literally couldn’t have got to the end without you, we now have our dream home in Peckham and hopefully won’t need to move again! But if we did, we would 100% recommend you using Gareth James. Thank you team! All the best Kate , Rich and LC

Incredibly easy and smooth experience. Local to Peckham and good knowledge of properties in the area. Turn around of 2 weeks from seeing the flat to being moved out. Kash was brilliant, can’t thank him enough.

Kash was massively helpful in my search for a new place to live. Suggesting places that would be a good match and gauging what I was looking for really well - and not spamming all remotely relevant properties my way (which can't always be said!). Put the extra effort in when it came to sorting viewings under time pressure too.

Kash and Heidi at Gareth James property did a fantastic job of renovating my property, finding new tenants, reletting my property under very tight timescales and difficult circumstances. Kash was creative about suggestions to improve the property to make it more attractive to prospective tenants and successfully obtained new tenants at a time when demand for properties was low. They both implemented the renovation plan quickly and efficiently, effectively managing the builders and furnishing the property well and at a reasonable cost. Kash knew what he was doing, understood my requirements and gave me confidence that he would deliver. He did. Heidi was highly diligent about the check out process, replacement of furniture and fittings and ensured that the new tenants were happy and comfortable. She spent a lot of time getting things right. Thanks to a very competent and capable team!

We found Kash very helpful during our house hunt for a rental property. From our first meeting he really understood the perfect place we were looking for and he went above and beyond to find our place.
We thank him for all his help and would highly recommend.

I have rented a property through the agency. Kash the agent was very helpful, as he gave me full details on the process, was available to every question, and dealt all the requests in an assertive way to both sides - us the tenants and the landlord.

This is the first time we have used an agency to find tenants for our flat, we interviewed several and found Kash and his team at GJM Property to be very professional, straight talking and not afraid to tell us where we could improve the flat for viewings and where we didn't, as well as being realistic with the valuation. True to their word they were able to find the quality of tenant we had been searching for but unable to find ourselves. We would have no hesitation in recommending them to friends.