Constant breakdowns, long wait for expensive parts and very unreliable. Just had our 3rd person trapped in the lift today within a 12 month period and once again the lift is now out of action. Also... See more
Company replied
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See what reviewers are saying
Superb team of fitters, headed by Dave, who went the extra mile to keep us informed in a friendly way and worked hard to meet the deadline even when faced with delayed delivery. The lift engineer, Ch... See more
Company replied
As a private dwelling, you are often anxious if for whatever reason you give the team a call. They are always helpful, reassuring and totally professional. If they have occasion to to come for servi... See more
Company replied
We are extremely delighted with our new Gartec SE15 home platform lift. Matt Ackerman has been exceptionally supportive and has always been there for us from the initial planning to final installatio... See more
Company replied
Company details
Written by the company
With over 30 years of experience, Gartec provides high-quality platform lift solutions that are versatile, reliable, and energy-efficient. Serving the commercial, trade, and home sectors, we specialize in full turnkey solutions, combining expert knowledge with exceptional service to support accessibility and futureproofing needs.
Contact info
Gartec, HP19 8HL, Aylesbury, United Kingdom
- 01296 397100
- sales@gartec.com
- gartec.com
4.3
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with call button flashing…
Had a problem with call button flashing red and green.
The lift was serviced and was OK for a while then it occurred again. Response was good and flashing was stopped but reoccurred but has since stopped.
24 March 2025
Reply from Gartec Lifts
Thank you for your feedback! We’re glad to hear our team responded promptly to address the issue. We understand how important reliability is and appreciate your patience while this was resolved. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
Reply from Gartec Lifts
Dear John,
Thank you for your feedback! We're glad to hear you're satisfied with our lift service. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
Good Service and call outs
1 April 2025
Reply from Gartec Lifts
Dear Chris,
Thank you for your review! We're pleased to hear you're happy with our service and response times. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
prompt service very polite and effient
10 March 2025
Reply from Gartec Lifts
Thank you for your feedback! We're glad to hear you found our service prompt, polite, and efficient. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
Reply from Gartec Lifts
We appreciate your great feedback! It's fantastic to hear that you've had an excellent experience from installation through to servicing. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
Gartec have improved significantly
Gartec have improved significantly, their service and response is now excellent.
28 March 2025
Reply from Gartec Lifts
Dear B Murabet,
Thank you for your positive feedback! We're thrilled to hear that you've noticed the improvements in our service and response times. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
Great service
27 March 2025
Reply from Gartec Lifts
Dear Bob,
Thank you for your review! We're glad to hear you had a great experience with our service team. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
Service technician was really helpful…
Service technician was really helpful and patient explaining the details of the service.
4 February 2025
Reply from Gartec Lifts
Dear Henry,
Thank you for your feedback! We're pleased to hear that our service technician was helpful and took the time to explain everything patiently. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
Reply from Gartec Lifts
Good day,
Thank you for your kind words! We're thrilled to hear you had a great experience and appreciate your support. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
The Gartec Team
Ross is great
Ross is great - gets on with things without messing and runs through the detail quickly and efficiently
4 February 2025
Reply from Gartec Lifts
Dear Phil,
Thank you for your fantastic feedback! We're delighted to hear that Ross provided efficient and straightforward service while keeping you informed. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
The Gartec Team
Lift successfully repaired after years
They repaired our lift that had been out of action for 3 years under the care of another lift company. They had told us that it had come to the end of its lifespan and that we would need a new one.
2 September 2024
Reply from Gartec Lifts
Dear Colleen,
Thank you for your wonderful feedback! We're delighted we could restore your lift after three years out of action, especially when replacement seemed like the only option. Providing effective solutions is always our priority. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Reply from Gartec Lifts
Good day,
We appreciate your review! It's great to hear that the service met your expectations and that our engineer's knowledge was evident. If there's anything we can do to make your experience even better next time, please let us know. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec team
Reply from Gartec Lifts
Dear Simon,
It's fantastic to hear such positive feedback! We are so pleased that you find our team efficient, friendly, and punctual—and that you're happy with the lift. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
The Gartec Team
Reply from Gartec Lifts
Dear W Fenton,
Thank you for your feedback! I’m sorry to hear about the missed appointment in December, but we are glad everything else went well. We appreciate your patience and will strive to ensure a smoother experience next time. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Reply from Gartec Lifts
Dear Tom,
Thank you for your review! I'm so glad to hear that you've consistently received great service from us and our partner in Scotland. Your support means a lot, and we truly appreciate it. We look forward to assisting you again if needed.
Best regards,
The Gartec Team
Reply from Gartec Lifts
Dear Rosemary,
Thank you for your feedback! We're glad to hear that you find our service reliable. If there's anything we can do to make your experience even better, we'd love to hear your thoughts. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Very good service, can't remember the date
I have submitted this before.
The engineers who came for our last service were excellent. Very friendly and efficient
31 January 2025
Reply from Gartec Lifts
Dear Mrs Brenda Greer,
We truly appreciate your feedback! It's great to hear that the engineers were friendly, efficient, and provided excellent service during your last visit. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Regular services seem fine but fixes seem to take longer
Regular services seem fine but we were advised we needed a part replaced, we have authorised the po/ invoice in the manner requested but no one has made contact to book in the work since then - its been 2 months with chases
20 December 2024
Reply from Gartec Lifts
Good day,
Thank you for your feedback. We’re sorry to hear about the delay in scheduling your repair, and we understand your frustration. This is not the experience we want for our customers. Please reach out to service@gartec.com or call 01296 397100, and we will look into this as a priority to get it resolved as soon as possible.
Best regards,
The Gartec Marketing Team
Prompt efficient personable service
18 January 2025
Reply from Gartec Lifts
Dear Geoffrey,
Thank you for your kind review! We're pleased to hear that our team provided a prompt, efficient, and friendly service. Your feedback means a lot to us. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Lift Repair
The engineer arrived on time and was very informative and was able to rectify the problem without having to come back again.
30 January 2025
Reply from Gartec Lifts
Dear Annette,
Thank you for your wonderful feedback! We're pleased to hear that our engineer arrived on time, provided clear information, and resolved the issue in a single visit. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
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