Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more
Company replied
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Review summary
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Reviews shaping this summary
I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more
Guy initially said could not do gas safe cert for 2 weeks when I told him it was running out on the 17th april he rearranged and managed to get it sorted on the 16th very happy with the service will d... See more
Company replied
4.4
Excellent
951 reviews
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Replied to 100% of negative reviews
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Professional
The ordering experience was fine. Everything went to time. Both certificates were emailed promptly.
Will definitely use again.
27 August 2025
Easy to book and quick to respond.
27 August 2025
Gas insoection
Booking an appointment and the appointment for a gas inspection was smooth and easy .very professional
Will use them again
18 August 2025
Great service
14 August 2025
Don't use them! They farm contracts out
Order this months ago totally unacceptable usless service they can't organize a piss up in a brewery taken lots of emails and contact forms to even do the job
6 August 2025
Reply from gassafetycerts.com
Hi Steven,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you’ve had so far. We’re very sorry to hear that things have not gone smoothly and that you’ve been left feeling frustrated with our service. This is certainly not the standard we strive for, and I completely understand how disappointing it must be after waiting so long and having to chase for updates.
We would really like the chance to look into this properly and put things right for you. If you could kindly email us at info@propcert.co.uk
with your details, we will personally investigate what has happened with your order and ensure it is resolved as quickly as possible.
We take all feedback seriously as it helps us improve, and I want to reassure you that your comments will be reviewed with our team so we can prevent situations like this in future.
Once again, I’m very sorry for the inconvenience caused and appreciate you bringing this to our attention. We hope you’ll give us the opportunity to resolve this matter for you.
Best regards,
Hayley
Customer Service Manager
professional and friendly service
professional and friendly service. competitive prices. highly recommended
8 August 2025
Job well done.
4 August 2025
Stress-free experience
Engineer turned up on time, and made the whole process very easy.
4 August 2025
The engineer was friendly and efficient…
The engineer was friendly and efficient and helpful. He called before arriving and gave me peace of mind about the safety and efficiency of the gas appliances and boiler. Would recommend.
1 August 2025
They are scammers
They are scammers! Avoid! They did the electricity check for cheap (that is the trick), then failed us on the check and happy to fix everything for £1000…. Worst company ever, act as an authority
29 July 2025
Reply from gassafetycerts.com
Hi Szilvia,
I'm really sorry to hear you're unhappy with the service — this is absolutely not the experience we want anyone to have.
If you have any concerns or queries regarding the EICR or the quote you received, please email our electrical team directly at electrical@ecoapproach.co.uk. They’ll be able to review the assessment in detail and look into whether there’s anything we can do regarding the quote, as well as explain the findings more clearly.
We never want our customers to feel misled or pressured, and I genuinely appreciate you bringing this to our attention. Please rest assured that we’ll do our best to help resolve the issue.
Kind regards,
Hayley
Customer Service Manager
Good communication
Good communication from the engineer who turned up on time and did a speedy, thorough job.
19 July 2025
Easy to arrange for a day that was…
Easy to arrange for a day that was convenient to me. Friendly, informative and professional in every way.
18 July 2025
Waited in all day first time and they…
Waited in all day first time and they did not ring our doorbell, second time waited in all day didn't show up, third time lucky I guess!
23 July 2025
Clear and open communication with alot…
Clear and open communication with alot of explanarion about the features of the ststem and what needs doing in the future .
Would definetly recommend the company that was sent out .
17 July 2025
Took until the third booking!
Took until the third booking for the Engineer to arrive. Bournemouth is in the Company’s Bristol “region”, so hardly local.
After payment, I was informed the firm only do morning bookings- hardly ideal!
Far better to chose a local firm with a local, more flexible engineer!
14 July 2025
Reply from gassafetycerts.com
Hi Andrew,
I’m really sorry to hear about your experience — we completely understand how frustrating it must have been to face multiple reschedules and limited flexibility, and we sincerely apologise for the inconvenience caused.
While we do our best to assign the closest available field worker, we sometimes use engineers from surrounding regions to ensure the work gets carried out as quickly as possible — especially during busy periods. That said, we fully appreciate that this isn’t always ideal, and we’re reviewing your feedback to help improve both our scheduling and communication processes.
Thank you again for taking the time to share your experience. If there’s anything else we can help with, please don’t hesitate to get in touch at info@propcert.co.uk.
Best regards,
Hayley
Customer Service Manager
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