Banner for Gatby

Gatby Reviews 1,228

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 825 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the smooth and easy process for transitioning to new energy providers, often noting how quickly and effortlessly they could compare and select plans. Many appreciate the detailed communication and the convenience of having the company handle the entire process, making it stress-free. The website is frequently praised for its user-friendliness, clear navigation, and comprehensive information, which helps in making informed decisions. Reviewers also found the prices to be very affordable, often discovering options they wouldn't have found otherwise, and value the service for saving them money. However, some people mentioned minor confusion with confirmation emails or issues with linking services correctly, and a few reported hidden charges or unprofessional service from recommended providers.

What people talk about most

User experience

Consumers find the user experience to be positive, with many describing it as very easy to use, navigate, and... See more

Service

Customers consistently note positive experiences with service, highlighting its ease and efficiency in... See more

Price

People report positive experiences with price, finding it easy to compare plans and rates, and appreciating... See more

Website

Clients share positive opinions on website, highlighting its ease of use and navigation for tasks like online... See more

Subscription

Reviewers express satisfaction with the subscription process, highlighting its ease and simplicity for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and easy process to transition to a lower cost energy provider. I received great communication letting me know that Gatby was searching for the best plan, then giving details around the plan, t... See more

Company replied

Rated 5 out of 5 stars

Provided a list of options to choose from. Also let me know which was the most popular. I have always went with Relient, because I didn’t know how to research other electric companies

Company replied

Rated 5 out of 5 stars

I wasn’t familiar with this company. However, enrolling was easy and navigating through the website was simple. I was impressed with the number of options available. I went with a plan that was recomm... See more

Company replied

Rated 5 out of 5 stars

Thank you for this service. I am new to Texas and never had to pick my own energy provider. This was all new to me and I was worried about picking incorrectly. This site gave me some examples and allo... See more

Company replied


Company details

  1. Online marketplace
  2. Energy Equipment and Solutions
  3. Energy supplier
  4. Green energy supplier
  5. Price comparison site

About Gatby

Written by the company

banner image one

Gatby takes the hassle out of shopping for electricity. Our technology-driven marketplace connects you with trusted providers, transparent rates, and smarter tools to help you save. Whether you want expert guidance with Copilot or a fully hands-off experience with Autopilot, we make sure you’re always on the best plan—effortlessly and at no cost to to you.

Sign up now

1Terms and conditions may apply.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the app

I love the app. The office is easy to operate and easy to understand. I will rate this app. 10 out of 10.

24 April 2026
Gatby logo

Reply from Gatby

Joseph, really appreciate you taking the time to share that - an app that just makes sense is exactly what we're building for! 💪

Rated 5 out of 5 stars

Nice and simple to use

That was nice and simple to use. Thank you.

24 April 2026
Gatby logo

Reply from Gatby

Freddy, simple is exactly what we're aiming for - thanks for choosing us! 😊

Rated 5 out of 5 stars

Made signing up for electric simple and…

Made signing up for electric simple and quick. Moving is stressful and if there is something that makes one part of it easier, it is welcomed and gladly appreciated!

21 April 2026
Gatby logo

Reply from Gatby

Kristen, moving chaos is real and we're just happy we could knock one thing off your plate - thanks for trusting us during the transition! 🏡

Rated 5 out of 5 stars

Easy

Easy! 10/10

21 April 2026
Gatby logo

Reply from Gatby

Ladavious, that's exactly what we're building for - appreciate you choosing us! ⚡

Rated 5 out of 5 stars

Great

Easy to use.

20 April 2026
Gatby logo

Reply from Gatby

Kenneth, that's the whole mission right there - thanks for choosing Gatby! ⚡

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional

20 April 2026
Gatby logo

Reply from Gatby

Jesus, we really appreciate you taking the time to share that - professionalism paired with genuine help is exactly what we're building toward! 🙌

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look