GATE8 Luggage Reviews 

66
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

This company has really good product ideas, and generally good quality. However, since Covid I have been unable to get any response from them with a product complaint, either by email or phone. Hopele... See more

Rated 1 out of 5 stars

I ordered in September 2022, and have not received my order yet. I send emails, but no reply. I called them, but no one answered and no return call for my message.

Rated 1 out of 5 stars

Great bag except, when fairly full, you try to stand it. It keeps falling over. The stabiliser on the bottom does not come out far enough and the bag keeps tipping over. Other then that it ticks all t... See more

Rated 2 out of 5 stars

The 5 day delivery didn't materialise and I had to chase to find out when being delivered. The product doesn't live up to expectation. If that is tried and tested then I'm not sure what those guys do... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

At GATE8 we understand the needs of the Business Traveller: to avoid queues and save time. We have designed a range of premium carry-on luggage that enables you to pack all your business essentials and business garments into one bag. This clever new...


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1.3

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TrustScore 1.5 out of 5

66 reviews

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1.3

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(66)

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Rated 2 out of 5 stars

Didn't live up to expectation

The 5 day delivery didn't materialise and I had to chase to find out when being delivered. The product doesn't live up to expectation. If that is tried and tested then I'm not sure what those guys do but it isn't travel in the uk. Really disappointed overall.

31 August 2017
Unprompted review
GATE8 Luggage logo

Reply from GATE8 Luggage

Dear Ellie,

Many thanks for bringing this to our attention.

As discussed over the phone, we believe you received a faulty product. We can only apologies for this.

When our new stock arrives, you are a priority and we will send your a replacement bag by courier delivery.

Many thanks for your understanding and patience on this matter.

Kindest regards

Alistair, Chief Bag Carrier, GATE8.

Rated 3 out of 5 stars

Practical at a price

Size, layout and ease of use are great but quality of materials feels cheaper than the price tag.

31 August 2017
Unprompted review
GATE8 Luggage logo

Reply from GATE8 Luggage

Hi Roy,

Many thanks for your feedback.

All our bags are made from tough 1680D Ballistic Nylon which is the same material used to make many more expensive cabin bags (some are 5 times the price).

We take quality very seriously and test every feature to ensure it is up to the task. Check out our testing video here: https://www.gate8-luggage.co.uk/luggage-testing

If you have any further questions about our testing procedures or products then please don't hesitate to get in touch. We are here to help.

We're glad you like your bag! :-)

Travel Safe

Alistair
Chief Bag Carrier
GATE8

Rated 5 out of 5 stars

Great piece of kit

Great piece of kit, roomy enough for most essentials yet compact enough for the cabin. High quality materials.

31 August 2017
Unprompted review
Rated 5 out of 5 stars

Excellent product

Overall excellent product. Hard wearing. Only minor issue is that when the rucksack is loaded with laptop, it can seem heavy whilst on the shoulder. This is because the heavy item is on the very outside of the bag. Off the shoulder it is easy to carry and handle.

31 August 2017
Unprompted review
Rated 1 out of 5 stars

I was very happy from the start

I was very happy from the start. Good and solid product. After two flights the product went broken. I send feedback to the company and was asked to send photo on the broken item. I did that in April 2017 and I haven't heard from them since then.

31 August 2017
Unprompted review
GATE8 Luggage logo

Reply from GATE8 Luggage

Hi Claes-Peter, please accept our apologies for this issue.

As discussed on the phone, we have now shipped a replacement shirt carrier to you which should arrive very shortly. We are very pleased you are happy with your GATE8 bag.

Travel safe!

Kindest regards

Alistair
Chief Bag Carrier, GATE8

Rated 5 out of 5 stars

Excellent product design and quality

Excellent product design and quality. I'm traveling weekly by plane within Europe and this has solved multiple challenges. Carry on. Wheels. Back packable for use on my bike at either end. A smaller pack for use when on location. Tick, tick, tick.

31 August 2017
Unprompted review
Rated 4 out of 5 stars

It's a great piece of luggage the only …

It's a great piece of luggage the only slight problem I have is reattaching the smaller outer carrier to the larger unit it is extremely fiddly and sometimes does not want to connect at all, especially when you're in a confined area ( aircraft seat) but apart from that and extremely well made and well thought out piece of luggage. David Furnell BEM

31 August 2017
Unprompted review
Rated 4 out of 5 stars

The product is very good and I have …

The product is very good and I have found it very useful.

The model I wanted was out of stock when I ordered, but I was offered a discount for the delay (which I accepted). However, I was then charged the full price (this was resolved quickly and professionally when I pointed this out).

Overall, a very good product that takes its customer service seriously.

31 August 2017
Unprompted review
Rated 5 out of 5 stars

I have 2 products from gate 8

I have 2 products from gate 8, the cabin bag and the non wheeled suit carrier. They are well made, stylish and robust. There is plenty of room for 3-4 days worth of clothing, my iPad , kindle and assorted crap. I can also take my MacBook and headphones.

The zip off laptop bag is an excellent addition and has come in very useful.

If you are looking for bags that will last for years and stand the test of time, look no further.

31 August 2017
Unprompted review
Rated 5 out of 5 stars

Way to Go!!

Needed new luggage, that is built for the job, and Gate8 fits that bill exactly. Using the luggage is a delight, with every stowage request met, both in use and when packing. Unreservedly recommended.

31 August 2017
Unprompted review
Rated 3 out of 5 stars

Good Response and Quick

They were quick to sort out my exchange and gave a good credit back with the speedy of service, Once down side is that we would have to ship the goods at out expense.

31 August 2017
Unprompted review

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