This company has really good product ideas, and generally good quality. However, since Covid I have been unable to get any response from them with a product complaint, either by email or phone. Hopele... See more
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I ordered in September 2022, and have not received my order yet. I send emails, but no reply. I called them, but no one answered and no return call for my message.
Great bag except, when fairly full, you try to stand it. It keeps falling over. The stabiliser on the bottom does not come out far enough and the bag keeps tipping over. Other then that it ticks all t... See more
The 5 day delivery didn't materialise and I had to chase to find out when being delivered. The product doesn't live up to expectation. If that is tried and tested then I'm not sure what those guys do... See more
Company replied
Company details
Information provided by various external sources
At GATE8 we understand the needs of the Business Traveller: to avoid queues and save time. We have designed a range of premium carry-on luggage that enables you to pack all your business essentials and business garments into one bag. This clever new...
Contact info
United States
- gate8-luggage.co.uk
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Didn't live up to expectation
The 5 day delivery didn't materialise and I had to chase to find out when being delivered. The product doesn't live up to expectation. If that is tried and tested then I'm not sure what those guys do but it isn't travel in the uk. Really disappointed overall.

Reply from GATE8 Luggage
Practical at a price
Size, layout and ease of use are great but quality of materials feels cheaper than the price tag.

Reply from GATE8 Luggage
Great piece of kit
Great piece of kit, roomy enough for most essentials yet compact enough for the cabin. High quality materials.
Excellent product
Overall excellent product. Hard wearing. Only minor issue is that when the rucksack is loaded with laptop, it can seem heavy whilst on the shoulder. This is because the heavy item is on the very outside of the bag. Off the shoulder it is easy to carry and handle.
I was very happy from the start
I was very happy from the start. Good and solid product. After two flights the product went broken. I send feedback to the company and was asked to send photo on the broken item. I did that in April 2017 and I haven't heard from them since then.

Reply from GATE8 Luggage
Fantastic piece of kit
Very versatile, well suited for my frequent business travel - my best purchase in a long while 😊
Really smart product that has made my …
Really smart product that has made my countless journeys so much easier. Can't recommend this brand enough!!!
Excellent experience and good quality …
Excellent experience and good quality product. Response time of Gate8 was also very good.
Excellent product design and quality
Excellent product design and quality. I'm traveling weekly by plane within Europe and this has solved multiple challenges. Carry on. Wheels. Back packable for use on my bike at either end. A smaller pack for use when on location. Tick, tick, tick.
It's a great piece of luggage the only …
It's a great piece of luggage the only slight problem I have is reattaching the smaller outer carrier to the larger unit it is extremely fiddly and sometimes does not want to connect at all, especially when you're in a confined area ( aircraft seat) but apart from that and extremely well made and well thought out piece of luggage. David Furnell BEM
The product is very good and I have …
The product is very good and I have found it very useful.
The model I wanted was out of stock when I ordered, but I was offered a discount for the delay (which I accepted). However, I was then charged the full price (this was resolved quickly and professionally when I pointed this out).
Overall, a very good product that takes its customer service seriously.
really Great piece of kit
really Great piece of kit. the only thing is the detachable backpack straps are a bit 'slidey'
other than that it is brilliant! 😊
I have 2 products from gate 8
I have 2 products from gate 8, the cabin bag and the non wheeled suit carrier. They are well made, stylish and robust. There is plenty of room for 3-4 days worth of clothing, my iPad , kindle and assorted crap. I can also take my MacBook and headphones.
The zip off laptop bag is an excellent addition and has come in very useful.
If you are looking for bags that will last for years and stand the test of time, look no further.
Great invention
Way to Go!!
Needed new luggage, that is built for the job, and Gate8 fits that bill exactly. Using the luggage is a delight, with every stowage request met, both in use and when packing. Unreservedly recommended.
Good Response and Quick
They were quick to sort out my exchange and gave a good credit back with the speedy of service, Once down side is that we would have to ship the goods at out expense.
Great products and great customer …
Great products and great customer service.
Best carry on luggage I've ever had
Best carry on luggage I've ever had! Did a 5 day trip with the carry on garment bag!
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