Gatehouse Bank Reviews 

Had this misfortune of been placed with gatehouse bank in early Dec 2025, On a standard 2 bed terrace, after a down valuation despite a signed rental agreement been produced and comparables in the area, we proceeded regardless thinking and been told speed was one of there strong points.

4 weeks after the valuation, still no further on my broker escalated to the business development manager, after a call with the underwriter i thought finally getting somewhere.

Then told, despite knowing weeks earlier because my LTD company also uses private lending they were not willing to pay out - Despite the private lending been unsecured, floating in the LTD company to be deployed when needed.

I have now wasted approx. 8 weeks, time and money to not actually be any further on.

One to avoid, if your broker places you with these as a lender ask to be placed elsewhere, My broker has since dropped gatehouse from his panel.

Initally had a good experience with my personal advisor (SE) who has been dealing the case after many couple hours conversation and go through documentation and supporting document once she was happy with all she asked for product fees and valuation. Then she inform me underwriter is not happy and given an useless reason the income by mortgage ratio despite showing it work they lack understanding and never answer by basic question why SE approved if that's the case... either underwriter is wrong or SE.. but regardless they didn't refund my money back. Never use them ... or if you are ensure that take in writing SE is happy if it wont go ahead they will refund product fees.

After wasting couple of month with gatehouse scam and almost losing the property went to strideup bank for Islamic mortgages there process way clearer and transparent explained the situation to them and got approval within 2 weeks and they save the deal highly recommend Stride up as compare to Gatehouse

I finally found a Shariah Compliant bank. Gatehouse have made Shariah finance accessible. I recently applied for a Buy to let and the whole process was so easy. Aisha from Gatehouse was extremely polite and professional and helped me all the way.

I had an excellent experience working with Suzette throughout my mortgage application. From start to finish, she was professional, approachable, and incredibly supportive. She kept me well informed at every stage, explained things clearly, and was always quick to respond to any questions or concerns.

Suzette’s customer service was outstanding, and I genuinely felt supported throughout. I wouldn’t hesitate to recommend her and Gatehouse to friends and family.

If you want the process of buying your first home to be 1000x more stressful, painful, and horrible, use Gatehouse Bank.

The application process with them is so painful it's a bit of a joke. You're asked a wildly unnecessary number of detailed questions - which frankly feels quite insulting at times - and have to provide documents after documents after documents. Only for underwriters to reject your mortgage and provide zero reasons when asked why. So we are expected to provide absolutely all details to every aspect of our lives, and Gatehouse Bank can just operate in complete vagueness. That seems very fair.

To paint a picture of how bad my experience was, at one point during the process I told my adviser (Ary Jaff) that I would be out of the country for 10 days and would not be able to take calls until I returned to the UK. He then proceeded to call me 4 times consecutively (!) for something completely non-urgent, to which I was forced to pick up while at an important family event. Completely unprofessional.

Go with an Islamic mortgage provider like StrideUp instead, if you want to keep your sanity and feel respected during what is already a difficult process as it is.

Suzette has been Very Helpful for the application process with updates on a regular basis. I would recommend Her for any kind of process with GHB. I have had to go through the process for reasons unavoidable, thrice, due to our vendors and have to say She has been Very helpful to us as a Family. we are grateful to her and her help.

Shaz Essa was very patient in answering all my questions, I felt a sense of genuiene care and that she wanted me to get the best deal. Very responsive to my emails and has a good finacial understanding.

Suzette has been very supportive on my application to the Islamic HPP, she accommodated her schedule accordingly to speed up the application given the tight deadline I am in. I highly appreciated her work and advises throughout the entire process.

Good experience with Gatehouse Bank. We highly recommend Rana Faza as a home finance advisor. She has been a great help in supporting us with the finance for our new home. Rana is personable, professional, and always communicated clearly throughout the process. She is extremely competent and knowledgeable, which gave us real confidence at every stage. We truly appreciate all her hard work and dedication in helping us achieve our home in a Shariah-compliant way. Thank you, Rana.

Our experience with Gatehouse Bank has been very positive so far. The application process has been smooth, and communication has been clear and timely throughout. Our advisor, Shaz Essa, has been incredibly helpful, supportive, and responsive, always taking the time to explain things and keep us updated. We’ve also had correspondence with other members of the team, who have all been professional, friendly, and helpful, which has made the process feel well-managed and reassuring. We’re really pleased with the service so far and hope everything continues to go well as our application progresses.

I would like to take a moment to recognize and sincerely thank Suzette from Gatehouse Bank for the exceptional service she provided throughout our process. From start to finish, she was extremely professional, knowledgeable, and approachable. She patiently answered all of our questions and addressed every concern we had, ensuring we felt confident and informed at every step.

Suzette’s politeness, attention to detail, and thorough understanding of the process made what could have been a stressful experience completely smooth and reassuring. Her dedication and commitment to helping her clients truly stand out.

I genuinely believe that her expertise, professionalism, and outstanding customer service make her a valuable asset to Gatehouse Bank.

Shaz Essa is very professional. This is my second time working with her, and I’m extremely satisfied with the consistent level of professionalism she provides. I highly recommend her to anyone looking to finance their home.

Shaz provided an excellent service throughout our application process.
She was always clear, responsive and professional, and made the entire experience smooth and stress-free for us.
We genuinely appreciated her guidance and support at every stage.
A five-star service — thank you, Shaz.

Ary Jaff (Home Finance Adviser) was very professional and patient with all my questions, which helped me understand the dynamics of Gatehouse Bank's HPP product. This helped me to make informed decisions about purchasing my wife and mine first home. I appreciate that time must be taken to ensure all diligence is achieved to satisfy Bank requirements, and Ary made sure that our application met thoes requirements to minimise any chance of failure.

Thank you Ary and to the team at Gatehouse Bank for making our dreams come true.

Happy to be

This is my second shariah BTL mortgage with Gatehouse Bank and excellent and efficient service once again. Special thanks to Rana Faza who was excellent throughout the process

We have had a very lovely and seemless experience with gatehouse bank, thanks to our mortgage advisor Suzette being very helpful, caring and responsive.

Her responses were very quick, and she was always at hand to answer any questions we had right until the end of the day, sometimes having emailed just before closing time, and Suzette would still manage to respond to us without fail!

Thank you Suzette for making this process simple for us and we wish you and gatehouse a prosperous future!

Warm Regards
Z & H

P.S We did everything ourselves and did not use a broker.

Have used Gatehouse many times and am pleased with the service provided each time, Alhamdulillah we have a islamic option to buy property, so am please to be involved and benefit from this, Thank you Mohammed Fiaz for dealing with our last two refinances

Excellent experience with my personal advisor (Shaz Essa) who has been professional, courteous and extremely helpful throughout. Slight hiccups with completing the Decision in Principle form at the start of the process due to a glitch on the website. Had to keep ringing the customer service helpline and it took several weeks to rectify. However, once we were over that hurdle and I was assigned to an adviser the service has been much more personalised and efficient.

I got the financing for the house in the end, so they delivered what they promised. All I can really say is thank you. The process took just over 3 months from start to completion. It felt slow at the time, but when I look back now, I understand it better. A special shoutout to Mohammed Fiaz.

It was pleasure using Gatehouse bank. Our finance adviser Shaz Essa was very helpful, kind and knowledgeable. She guided us through each step, explained everything clearly. She replied to email queries without delays and ensured we understand the process too. Thanks to her expertise and support. We are very grateful to Shaz Essa for the excellent customer service