Gates and Fences UK Reviews 

961
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the gates, often noting they are well-made and match exact measurements. Many people highlight the professionalism, friendliness, and helpfulness of the delivery staff, who frequently go above and beyond to assist. The overall service, from communication to ordering, is often described as faultless, efficient, and a pleasure to deal with, leading to high recommendations. However, some customers also noted inconsistencies with delivery times, experiencing delays or receiving unclear information regarding dispatch and arrival dates. A few other people also felt that there were issues with the product's finish, such as paint bubbling, incomplete coating, or incorrect fixings on painted items.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the efficiency, friendliness, and... See more

Product

Customers consistently note positive experiences with product quality, with many reviewers praising the... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent craftsmanship, attention to... See more

Service

People report positive experiences with service, with many customers expressing appreciation for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are extremely happy with our new garden gates from Gates & Fences UK. The build quality is excellent, and Dan G. perfectly match the measurements we provided. Very good build quality. Communication... See more

Company replied

Rated 5 out of 5 stars

We had 2 small garden gates and a side gate in hardwood made to measure and they are excellent quality and look beautiful . They arrived quicker than expected and Simon + Ben who delivered them i... See more

Company replied

Rated 5 out of 5 stars

The driveway gates are well made and very exact measurements which is nice the only thing I would comment on is that I ordered the heavy duty hinge set and the gate fixing bracket is larger than the... See more

Company replied

Rated 5 out of 5 stars

My new gates, made by Jimmy and Reece, arrived last week and carefully delivered by Barry and Gary, who were very obliging in placing the gates directly into my garage. The gates were installed at... See more

Company replied


Company details

  1. Door shop
  2. Fence Supply Shop
  3. Garage door supplier
  4. Garden Furniture Shop

Written by the company

Gates and Fences UK. UK's largest bespoke gate manufacturer. All of our gates are expertly crafted by hand in the UK using time served construction techniques. We offer a full range of gate types such as driveway gates, garden/ side gates, sliding gates, field gates, 3/4 split and bi-fold gates. Available material includes hardwood, softwood, metal, metal framed and eco-friendly composite. Custom wooden fence panels, metal balustrades, railings and juliet balconies also manufactured to any size. Your gate...your colour. Any gate can be finished in any RAL colour of your choice to really compliment your home. Need a gate to the exact millimeter? No problem...and unlike others, we do not charge for "bespoke" sizes. Nationwide service. Find a gate that "really makes an entrance".


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

961 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(961)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Composite Gate

Our gate and posts arrived today and the quality is excellent. They were delivered early which doesn't usually happen, and the Delivery Men, Reece and Jordan were friendly and courteous.
We did have a bit of a wait from ordering and paying to delivery but when I rang to query the reason was explained to me.
Looking forward to having our new gate fitted - it's going to look fantastic

10 April 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for your review, we really appreciate you taking the time to share your experience.
We’re delighted to hear that you’re happy with the quality of your composite gate and posts, and that the delivery went smoothly. It’s great to know that Reece and Jordan made a positive impression, they’ll be pleased to hear your kind feedback.
We also appreciate your patience regarding the wait time, and we’re glad our team was able to keep you informed when you got in touch.
Gates and Fences UK

Rated 5 out of 5 stars

Top quality gates

We are so impressed with the quality of our new gates, and the very helpful responses from the staff when we had questions about measuring etc. The gates were delivered by Barry and Paul, they were great, very friendly and didn’t complain about getting the heavy gates up our steep drive!

9 March 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see that you are happy with your products. Barry and Paul are definitely a great asset to our delivery team.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Superb product and service

Every step of the way, choosing, ordering, delivery, this company stand out from the rest.
Lovely customer service, thank you Kerstin.
Amazing quality product, thank you Dan & Ben.
Delivery efficient, perfect time, and lovely guys. Thank you Simon & Mike.
Even a bar of chocolate with the receipt!!
If you need a quality gate, would highly recommend these guys.

1 April 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see that from start to finish, you are happy with you were happy with the experience you had.
We will pass over your kind words to the team.
If you do require any assistance, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Excellent service

Excellent service, from ordering to really great delivery service to a restricted site.
Gates look great but not hung yet

1 April 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your product, and to hear the delivery was efficient.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 4 out of 5 stars

Another professional delivery from…

Another professional delivery from Simon and Mike, thanks again

25 March 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that Simon and Mike made the delivery seamless for you.
Thanks again,
Gates and Fences UK.

Rated 5 out of 5 stars

Gates and Fences superb company to deal with.

Gates and Fences were so helpful on every level. Provided extra measurements so I knew my dog would be secure, confirmed my measurements, kept me up to date on what was happening with the manufacturing of the gates and phoned me up the day before to let me know roughly what time gates being delivered. Gate workmanship by Jamieis excellent from the welding to the paint finishing. The 2 delivery drivers Barry and Paul were fantastic, polite and helpful. They put the gates safely into the garage for me. 100% recommend this company on every level. Thankyou.

25 March 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see our staff have been helpful throughout and so pleased that your dog is going to be safe. We will pass over your kind words to the team.
Many thanks again.
Gates and Fences UK.

Rated 5 out of 5 stars

What a Fantastic Company whole process from start to finish…

The whole process from start to finish was really easy, overall Quality of the Gates was way above my expectation.
The drivers were very helpful and are a credit to your company.
The whole experience was a Pleasure

18 March 2026
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to hear that the whole process from start to finish has been easy. We strive on excellent customer service, so are always pleased to hear that our staff have exceeded this expectation. We will be pleased to pass over your review to our team.
Thanks again,
Gates and Fences UK.

Rated 5 out of 5 stars

Ordered new driveway gates .really…

Ordered new driveway gates .really happy with quality of workmanship so thanks to Jamie and Ben for that.great delivery by simon and mike.top company to deal with .

16 March 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with our products and Jimmy and Ben have yet again made a perfect item. Simon and Mike are an asset to our delivery team. We will be sure to pass over your kind words to the team.
Thanks again for taking the to leave us a review.
Gates and Fences UK.

Rated 5 out of 5 stars

Just received my wooden gates which…

Just received my wooden gates which look fantastic, can’t wait to fit them. The gates were delivered by Barry and Paul who were very polite and carried them to the garage with no fuss, my thanks goes out to you guys and Dan who has crafted the gates.

5 March 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see that you are happy with your products. Barry and Paul are definitely a great asset to our delivery team and will be sure to pass on your review to Dan, who carefully crafted your gates.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great quality gates

The gates are very well made, solid workmanship and a good price when compared with others in the market. Delivery was very efficient, friendly and on time. Would recommend them to anyone for quality and service.

2 February 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your products and we agree, for how well constructed our products are compared to competitors, they are very solid which is something we pride ourselves on. We are also so pleased to hear the delivery was efficient and the drivers were friendly.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 2 out of 5 stars

We ordered two gates

We ordered two gates, a pedestrian one and a large driveway one, with rollers fitted for a maul sliding system. To be finished in a grey colour. They did turn up on site as planned, we fitted them. The customer returned from holiday and was not happy with the finish, the fitting was totally fine, but the gates were not painted properly they were rough on the tops and sides. We did contact customer services but was told that they thought it was just fine, they asked us to send photos - which we did and you could see the gates had only had one coat of paint. The reply we got was that they can supply a tin of paint. Our customer was not happy with this reply and withheld our payment for our works to supply and fit. This left us with no other option but remove the gates, take them to our workshop and sand them down properly and repaint them at a cost to us. We have now refitted gates customer is very happy with our team, but very disappointed with your lack of support and help.

3 February 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the finish of your products. I have requested information about your order but can see this has not been added. If you would be able to provide me some information on your order I will certainly look into things further this end.
Again, please accept my apologies on any inconvenience.
Gates and Fences UK.

Rated 5 out of 5 stars

Good service and a well made gate

Our existing side gate needed replacing but we couldn't find a replacement to fit from the usual retail and online outlets so had to go for a made to measure option. We looked at a few suppliers and chose Gates and Fences UK based on the choice of designs and positive reviews.
I am pleased to say we have not been disappointed. The online ordering process was straight forward and we were kept informed during the ordering and production process. The gate was delivered in good time and the gate itself appears to have been made to a very good standard. I've just got the challenge of fitting it! 🙂

28 January 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us such a lovely review. We are so pleased that from start to finish, you have been satisfied with your purchase. If we can be of any further assistance, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great product

Great product, service and friendly delivery by Mike and Barry

25 February 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with your products and Mike and Barry were a friendly delivery team. We will pass over your kind words.
Gates and Fences UK.

Rated 5 out of 5 stars

Received our order yesterday

Received our order yesterday, everything looks good quality and well finished. A special mention for Barry and Gary, nothing too much trouble even when we had to move delivery address. Many thanks.
Justin Cleaton

16 February 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your order. Barry nd Gary are a good asset to our delivery team and we will be sure to pass your kind words over to them.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Good customer service

Good customer service, lovely looking solid gates and easy to install by 2 people.
Thank you

16 August 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with the customer service and the gates look lovely and solid now they are installed.
If we can be of any further assistance, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great gates they fit like a glove and…

Great gates they fit like a glove and very well made

12 February 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with your products and they are well made.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Carl

Carl, Hampshire
As a tradesman I’ve used gates & fences uk on numerous occasions for the supply of timber & metal driveway gates & garage doors, faultless service & supply.
Always my first stop when sourcing
5 stars

12 February 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are thrilled to hear you are pleased with your products and our staff, we will be sure to pass over your kind words to the team here.
If we can be of any assistance, please do not hesitate to contact me.
Gates and Fences UK.

Rated 5 out of 5 stars

Superb experience from start to finish

Superb experience from start to finish. Easy to use website, useful video to help me measure two bespoke gates. The gates were well made, sturdy, smooth and took the paint really well. They've been hung for a couple of months now and look amazing. The gates were made by Dean, and delivered by Reece and Paul.

2 October 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see that from start to finish, you are happy with you were happy with the experience you had.
We will pass over your kind words to the team.
If you do require any assistance, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great experience! Mike’s awesome.

The garage doors I ordered showed up early. Well made, great smooth finish. And the delivery driver Mike was so helpful. Really appreciate him. Thanks Mike! 10/10 experience. Will definitely buy from these guys again.

28 January 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us (Mike) such a glowing review. We are always so pleased to see our customers reaching out when they have received great service from us, so thank you for this and we will be sure to pass this over to Mike.
If you do require any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Barry and Mike were so friendly and…

Barry and Mike were so friendly and helpful when delivering the gates, they took time and care finding room in my garage to store it all before they get installed. Thank you so much.

15 January 2026
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that Barry and Mike were friendly and helpful when delivering you items and popped them in your garage for storage ready for your installation. If you do have any questions or queries, please do not hesitate to contact us.
Gates and Fences UK.

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