Gateway Mortgages Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet friendly demeanor. Many people highlight the excellent service received, noting that the team genuinely cares about their customers and goes the extra mile to ensure a smooth and stress-free process. Reviewers frequently mention the quick response times and efficient communication, which greatly contributes to a positive experience. The overall sentiment indicates that customers feel well-informed and supported throughout their interactions, with many appreciating the personalized advice and guidance provided. The company's ability to simplify complex processes and secure favorable outcomes is a recurring theme among satisfied users.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Second time using Vanessa at gateway mortgages and we couldn’t fault her at all, from the word go she was on it straight away, very efficient, communication was brilliant let us know every step of ou... See more

Company replied


Company details

  1. #56 of 86 best companies in Mortgage broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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Rated 5 out of 5 stars

Just Brilliant!!

Couldn’t thank Gateway Mortgages enough, from start to finish the whole process was easy & they were super informative! A special thanks to Ness, she was fantastic! Also to Karen & Louise for always being at the end of the phone!

23 June 2025
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review.

Rated 4 out of 5 stars

Renewal Time

Easy to deal with and informative at every stage.

10 June 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Really helpful & prompt replies

Really helpful & prompt replies. The goalposts moved a few times, but they kept on top of things - thank you!

23 May 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Great company!

Great company!
James Hardy helped us re mortgage and he made the whole process smooth and easy.
Thank you very much!

20 May 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Would highly recommend Gateway…

Would highly recommend Gateway Mortgages to anyone buying their first home - Natasha was brilliant and explained and talked through everything with us and really made us feel at ease about the process. Also want to give a special mention to George who has been our main point of contact throughout - he has been really responsive and so helpful when I’ve asked endless amounts of questions! Gateway make the process a lot less daunting as they deal with everything that they possibly can on your behalf - they really care about your situation and it shows in their customer service. We will always go back to them when we need a new mortgage deal or need help with anything mortgage related! Thanks guys!

7 April 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Great job Gateway!

I was represented by James at Gateway Mortgages. He was nothing but great, and made the whole mortgage process very, very, very easy. James answered all questions, answered all emails, and he and the team kept in the loop. I will definitely recommend Gateway Mortgages.

9 April 2025
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Reply from Gateway Mortgages Ltd

thank you for your review

Rated 5 out of 5 stars

Excellent service

Quick, easy mortgage offer. Product was suitable for my needs. Staff are polite, friendly, approachable and professional

31 March 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

110% great service and lovely people

Vanessa's customer service is just amazing this is the second house we have had the pleasure of Ness helping and always happy. She honestly makes buying a house that little bit less stressful. Would also like to mention James's to who works along side Ness who has been amazing helping us sell our house and again so friendly.

12 March 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Incredible helpful

James has been fantastic, he helped to secure a mortgage with complex and international income among other headaches and kept things moving smoothly throughout, enormous help through the process from first contact through to final mortgage offer

5 March 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Natasha and George were helping me for…

Natasha and George were helping me for my mortgage renewal. They were very professional and friendly. I always use this company as they provided excellent service to me, my other families and friends too. They always try to get good deal for clients.

28 January 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

George made the whole process as stress…

George made the whole process as stress free and straightforward as possible. He explained each step of our application clearly and was efficient, friendly and professional. The whole team at Gateway were great at communicating with us. We wouldn't hesitate to recommend Gateway Mortgages, using them as our broker saved us money, gave us more choices and simplified our application. Great all round service.

27 January 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Remortgage

Fantastic service from Gateway mortgages.
Awesome advice and great communication.

14 January 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Wow! These people make mortgages simple! really!

"I cannot recommend Vanessa and the Gateway team highly enough. They make everything clear and efficient, simplifying the entire mortgage or re-mortgage process—making it stress-free and straightforward, as was the case for me."

9 January 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent

A big thank you to James and the whole team at Gateway. The service and communication I received was excellent and I wouldn't hesitate to recommend them. Will definitely use again.

31 December 2024
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent Customer Experience!

Massive thanks to James at the Gateway Residential Sales and Letting team. We received excellent service throughout the process of selling our property. James was always available to offer guidance and support during a stressful process and we were kept fully informed at all times around progress. Nothing was ever too much trouble, and all completed in time for us to enjoy Christmas!!

Would thoroughly recommend James and the whole Team at Gateway. Thank You and Merry Christmas to you all !!
Adam & Allison

20 December 2024
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Quick and responsive

She was very quick and prompt doing all the paperwork’s and I loved the way they answer all my questions. Because I had some commitments I had to get everything done quick and I’m able to do all my commitments. Thank you so much Ness and Karen

8 November 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Tip top

Caring, patient and tip top service. Great advice and as good personalised deal as I could hope for. I can highly recommend 🌟🌟🌟🌟🌟

28 November 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

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