Royal Dutch Gazelle North America Reviews 

169
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, smooth ride, and comfortable upright positioning that makes long journeys enjoyable. Many people note that the bicycles are very stable, powerful, and easy to handle during daily casual trips. Buyers are also extremely satisfied with the intuitive design, beautiful finish, and overall reliability of their purchase. Some reviewers were not happy with certain minor features, such as the saddle comfort, app activation process, or seat options. A few consumers also mentioned encountering occasional issues regarding component assembly or specific accessory compatibility during setup.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the bikes are very comfortable, stable,... See more

Quality

Consumers find quality to be positive, highlighting that the bicycle is exceptionally well built with high... See more

User experience

Clients share positive opinions on user experience, highlighting high quality components and ease of use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased an Avignon late October. Really appreciate the ease of riding this bike provides. Love the upright positioning. I wish the saddle was a bit more cushy though. I will make an upgrade on t... See more

Rated 5 out of 5 stars

I have been waiting more than a decade to finally get a Dutch bicycle, and I am extremely pleased with this bike! This is my first bicycle with a 57cm frame. I am 6’3” so it is more comfortable than a... See more

Rated 5 out of 5 stars

I bought a Gazelle Ultimate T10 mid for my wife. We didn't know what to expect, as we were buying this bike based on test rides with Treks that had the same Bosch mid-motor and liked the way they ope... See more

Rated 5 out of 5 stars

I greatly enjoy riding my Gazelle Tour Populair. With the emphasis of my cycling now geared more towards relaxed touring, my Gazelle more than fits the bill. Its upright posture is much more comfora... See more



Company details

  1. Bicycle Shop
  2. Bicycle repair shop
  3. Manufacturer

Written by the company

For more than 125 years Royal Dutch Gazelle has produced the highest-quality, most comfortable, lightweight bikes possible. Our focus on thoughtful design and technical innovation are inspired by our love of cycling, and a belief that bicycles should be a part of daily life. Our bikes feature low step-through frames to allow easy use by everyone, powerful and reliable mid-drive motors to get you where you need to go, and come complete with everything you need such as fenders, racks, lights, bells, locks and kickstands. Here at Gazelle, we believe that everyone should be able to enjoy the ride, because Nothing rides like a Gazelle.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

169 reviews

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4.3

All reviews

(169)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't buy Gazelle if you want full Bosch Experience

Don't buy Gazelle. Despite the fact that I've been carrying a 7.5lb bike lock in the water bottle holder of my Eclipse bike for the past 2 years, they won't let me run a Powermore battery that only weighs 3.3lbs, because they're concerned it might fall off. Yes, 2 years and a bike lock that weighs twice the weight. Their solution, and I have the email to prove it, is to CARRY AN ENTIRE 9LB 750 POWERTUBE IN MY PANNIER! That's right. Too dangerous to mount a 3lb battery, but apparently not dangerous to carry a 9lb battery in a pannier (let's remember, there's no pannier that would properly fit a battery, so you'd have to make your own). $6,000 for a bike that they won't let me run with an extra battery, for my safety, by recommending me to do the most unsafe thing ever. Wild

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Choice

Smooth, easy to ride and powerful. A quality bike at a fair price. The continuous/variable gear drive is quiet and no maintenance. Loving it.

24 July 2026
Rated 5 out of 5 stars

Impressed! Great Bike!

I am very impressed with my new Gazelle Medeo T9. High quality components, ease of use, and comfortable. Has plenty of power and battery life for my casually active riding style. Happy with my purchase!

23 June 2026
Rated 5 out of 5 stars

Highly customizable fit, smooth ride

For a woman who is 5'11", finding a bike that fits in the U.S. has been a challenge. Gazelle's 57 inch bikes are a very good fit. I tried a few other brands and a few other Gazelle models. Once I had tried the Avignon, the only reason I took a few days to think about the purchase was the price tag. The ride is smooth as butter. It is easy to adjust the bike to personal fit preferences. The buttons are mostly intuitive. It took a video to figure out that the bike (60-ish lbs!) has a walk-assist function. None of the manuals mention this. This is my first e-bike and it is making it much more inviting to do errands by bike rather than by car. I am very happy with the bike thus far. In our area the bike can only by purchased at Conte's and I received excellent and non-pushy help from their staff.

22 June 2026
Rated 2 out of 5 stars

Excellent Bikes - Poor Dealership

The bikes are excellent but our experience with the dealer was not good. We ordered a pair of Ultimate T10 bikes from this dealer. One bike was not assembled correctly - the handle bars were not tight so after riding a short distance, the handle bars were not perpendicular to the front wheel. Also on this bike, the wrong screw was used to attach the fender to the fork which made the fender rattle at each bump. The second bike's tail light did not work. I found there were no screws holding it in the rear rack and the wires were not seated into the terminal block in the light assembly. These items should have been noted and addressed before we picked up our bikes. Also, each bike was splattered with what appeared to be some sort of glue or adhesive. I had to use a solvent to wipe down both bikes to remove all of this glue. Again, the dealer should not have let these bikes leave the shop looking like this. We paid a lot of money for these bikes and I expected top notch service when we picked them up. The dealer did not even talk about adjusting these bikes for riding position, seat height, handlebar angle, etc. He basically asked for our credit card payment and showed us the door out of his shop.

6 May 2026
Rated 3 out of 5 stars

The folks at Gregg's were smart and…

The folks at Gregg's were smart and accommodating.

The user manuals for the Gazelle Medeo bike that I purchased are generic manuals for lots of bikes. There is no specific instruction for operating certain features of the model I purchased. Disappointing but probably a chance to learn by doing.

3 June 2026
Rated 5 out of 5 stars

So so happy with the e- bike

So so happy with the e- bike. It’s taken a bit of time to get used to working g the gears and settings but am so happy with it and find I am getting in my bike to do errands as opposed to getting in the car. A big plus

30 April 2026

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