Absolutely joke of a company. We have purchased a monthly subscription for listing our business. Payment has been made and taken from our account and yet after our add goes live someone from t... See more
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See what reviewers are saying
Just as others have said. It's a scam. You add in all your business information and then they ask you to request a call to verify your listing, but no call ever comes through. They suggest t... See more
Company replied
I have reported to Action Fraud as money is being taken monthly without permission. Companies House shows this company as 'dissolved'. If you want to also report it in the uk you can do so by visiting... See more
Company replied
I want to thank the BFG iTECH company for creating a landing page for our tanning studio. We are simply delighted with the design concept - very pleasant and warm colors. The landing turned out to be... See more
Company details
Written by the company
Business data service providing rapid search on up-to-date business profiles of UK businesses. Claim your Index Card today to improve your profile.
Contact info
Fusion Hive, North Shore Road, TS18 2NB, Stockton on Tees, United Kingdom
- 0800 170 1788
- support@centralindex.com
- gb.centralindex.com
1.6
Bad
25 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely joke of a company
Absolutely joke of a company. We have purchased a monthly subscription for listing our business. Payment has been made and taken from our account and yet after our add goes live someone from their end makes it inactive! It’s deliberately malicious. COMMON GUYS IF THIS ISN'T SORTED ASAP WE WILL BE REPORTING THIS TO INSTITUTIONS WHERE IT MATTERS.
Here is our business :
playmates-escorts-agency-in-manchester/manchester
Sort it out or otherwise we will report you across multiple platforms
15 August 2025
Unprompted review
Reported to Action Fraud
I have reported to Action Fraud as money is being taken monthly without permission. Companies House shows this company as 'dissolved'. If you want to also report it in the uk you can do so by visiting the action fraud website and submitting a report. I've been asked to give my company name in thr reply to this review without a way to respond.
12 March 2025
Unprompted review
Reply from Central Index
Hi Charlie
This review is really concerning, can you give me your company name and address so I can check your account and clear up any misunderstandings
Kind regards
Customer Support Team
Does not work
I tried adding my sister's business. It's not letting me enter the phone number, it says its not valid. Is it perfectly valid number. but the listing cannot be added because of this glitch.
this site simply does not work
11 December 2024
Unprompted review
Reply from Central Index
Hi Emily
Thank you for your feedback. Would you like to send my your information and I will add your details for you.
Many thanks
Customer Support Team
Cannot Amend Your Own Data
Happily listed my businesses for free, but now I wish to edit information, they want me to pay £3 per month per business for the privilege. They do not respond to entries via their contact page, or give out phone numbers to talk to them, so they are advertising my businesses incorrectly
31 May 2024
Unprompted review
Reply from Central Index
Hi Seb please feel free to email support@centralindex.com for any issues you are experiencing, we can update your data.
Just like many others
Just like many others, I tried to verify by phone or text but the call/message never arrived. The £3 fee to verify is actually a monthly recurring charge.
25 March 2024
Unprompted review
Reply from Central Index
Hi Stephen, Thank you for making us aware of this issue, we have identified a problem with our SMS integration that has caused some SMS to not be received and are actively looking into the issue.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
Just as others have said - it's a scam.
Just as others have said. It's a scam.
You add in all your business information and then they ask you to request a call to verify your listing, but no call ever comes through.
They suggest the other alternative is to verify by pay a £3 monthly fee.
Seems convenient that the verification via phone call method doesn't appear to work for anyone.
A complete sham.
8 December 2023
Unprompted review
Reply from Central Index
Hi Seb, Thank you for making us aware of this issue, we have identified an intermittent problem with our SMS/Phone integration that has caused some SMS to not be received and are actively looking into the issue and hope to have it fixed very quickly.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
Rip off directory
Rip off directory
Stay away. Unable to locate a login to cancel so had to contact the bank in the end. Complete con artists
5 December 2023
Unprompted review
Reply from Central Index
Hi Shaun, Thank you for your review. We do provide access to cancel all subscriptions under your user profile icon once logged in. We will have the team review how obvious that section is and ensure it is improved. support@centralindex.com can also help with any issues you have.
centralindex phone verification scam
You register, they ask you to claim the listing, you try to confirm your mobile but the code never arrives. Not to worry, you can skip phone verification by paying £3 lol. What a scam.
18 October 2023
Unprompted review
Reply from Central Index
Hi Anton, Thank you for making us aware of this issue, we have identified an intermittent problem with our SMS/Phone integration that has caused some SMS to not be received and are actively looking into the issue and hope to have it fixed very quickly.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
tried to list with you but like the…
tried to list with you but like the others here I was asked to pay a monthly fee to verify my number.
I think this is absurd.
paying to list my number is not a problem but to verify my number?????
then I tried to use the contact page to let them know directly how I felt but it would not send.
maybe I will be sent something to subscribe to, to be able to contact them
Sad, because it seems that they know how people feel about it but continue to do it.
26 August 2023
Unprompted review
Reply from Central Index
Hi Rosemary, Thank you for making us aware of this issue, we have identified an intermittent problem with our SMS/Phone integration that has caused some SMS to not be received and are actively looking into the issue and hope to have it fixed very quickly.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
Appalling, truly appalling
Advertise incorrect information about the business then charge a fee to "allow" me to correct it. They created a duplicate listing of my business and I had to pay the same fee to be able to turn it off. Providing nothing for a fee where other such services do it better and for free!
22 August 2023
Unprompted review
Reply from Central Index
Hi Simon, we do allow users to report incorrect information on a listing through the free "report" functionality on each listing, if there is anything we can help you with to update your listing please feel free to email support@centralindex.com and we will do our best to help.
We also had some intermittent issues with SMS verification around this time so apologies if you experienced that.
A Truly Useless, Dysfunctional Business Directory Platform
Central Index is now the backbone for a lot of regional business directories. Avoid like the plague though; no replies to support enquiries, the phone/sms verification deliberately doesn't work forcing you to pay £3 per month, and there is very little value from actually being listed. Save your money and go buy a Starbucks or Costa instead.
3 August 2023
Unprompted review
Reply from Central Index
Hi M, Thank you for making us aware of this issue, we have identified an intermittent problem with our SMS/Phone integration that has caused some SMS to not be received and are actively looking into the issue and hope to have it fixed very quickly.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
Just like everyone else here
Just like everyone else here, these people have taken my business information, The information is not exactly the same as my website says therefor is affecting my google ratings...... they do not call back as stated then request £3 a month to be able to access MY business information to correct it.......
This is a form of blackmail and these scammers are getting away with it
27 July 2023
Unprompted review
Reply from Central Index
Hi Chris,
To change a record on the Central Index there is a "report" functionality on every listing that anyone is free to use, we feed these change requests back to our data providers and over time the information is updated by them.
The £3 charge allows us to provide a more immediate change in the business details but you only need to pay it for as long as you are making changes to the record, you can cancel at any time.
We have identified an intermittent problem with our SMS/Phone integration that has caused some SMS to not be received and are actively looking into the issue and hope to have it fixed very quickly.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
Always has incorrect data & tries to charge to change it.
Always has incorrect data, never calls to let you verify & log in. Trying to charge £3 a month which is a rip-off for a directory price.
19 June 2023
Unprompted review
Reply from Central Index
Hi NLAS,
We have identified an intermittent problem with our SMS/Phone integration that has caused some SMS to not be received and are actively looking into the issue and hope to have it fixed very quickly.
We only expect to charge when phone verification can not be used due to no contact numbers OR when a customer wants to promote extra features on their listing. Unfortunately in your case the verification process did not work it seems.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
Now you have to pay a subscription to…
Now you have to pay a subscription to change phone number or add business hours! Shocking. It's not even as if their sites look professional they are so full of coding errors.
A group of crooks
28 February 2023
Unprompted review
Reply from Central Index
Hi Nail,
To change a record on the Central Index there is a "report" functionality on every listing that anyone is free to use, we feed these change requests back to our data providers and over time the information is updated by them.
The £3 charge allows us to provide a more immediate change in the business details but you only need to pay it for as long as you are making changes to the record, you can cancel at any time.
We have identified an intermittent problem with our SMS/Phone integration that has caused some SMS to not be received and are actively looking into the issue and hope to have it fixed very quickly.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
Application to Strike Off
I've been checking Newspaper Directory listings for a number of my clients. As other reviews mention you can't seem to change or claim them with the listing provider Central Index. After further investigation I can see that Central Index Limited (06002202) have filed a DS01 (Application to Strike Off) with Companies House on 6.1.2023. As the online directory is so vast I would think that the directory will be transferred to another company, possibly one with the same owners.
10 January 2023
Unprompted review
Received a confirmation email…
Received a confirmation email concerning my business listing containing a link to claim ownership. The ownership claim no longer works. Despite inputting the correct telephone number, no four digit verification code is received. What is going on? Why can't we claim and verify our business details anymore?
2 September 2022
Unprompted review
Reply from Central Index
Hi Stephen, Thank you for making us aware of this issue, we have identified a problem with our SMS integration that has caused some SMS to not be received and are actively looking into the issue.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
4 spam calls since listing an hour ago…
4 spam calls since listing an hour ago and I can't remove my listing. what a bunch of c*nts
22 August 2022
Unprompted review
I want to thank the BFG iTECH company…
I want to thank the BFG iTECH company for creating a landing page for our tanning studio. We are simply delighted with the design concept - very pleasant and warm colors. The landing turned out to be attractive and modern, all the necessary information can be found easily and simply, and now most of the clients come to us thanks to the site. Thanks to the developer for an excellent site and high-quality optimization, thanks to which we have become one of the most popular in the city!
10 June 2022
Unprompted review
You can't claim your business anymore
You can't claim your business anymore, they never reply to emails and want to charge £20 per month
20 May 2022
Unprompted review
Reply from Central Index
Hi Charles, Thank you for making us aware of this issue, we have identified a problem with our SMS integration that has caused some SMS to not be received and are actively looking into the issue.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
Complete scam
Complete scam, you used to be able to claim for free but the automated system doesn't work so they try to force you to pay £20 per month.
20 May 2022
Unprompted review
Reply from Central Index
Hi, Thank you for making us aware of this issue, we have identified a problem with our SMS integration that has caused some SMS to not be received and are actively looking into the issue.
In the meantime please feel free to email support@centralindex.com with the details of the business you added and which email address you would like to have access to the profile and will manually enable access. Apologies for the inconvenience.
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