I needed help in logging in, and also guidance re an account. I spoke to an agent called Omar who was extremely helpful, patient and articulate. These qualities are all too often lacking in business d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good competitive interest rates. Very accessible by phone and answer without delay. Speak to a real person. Staff all speak English and so no issues in communication. All staff always very helpfu... See more
Company replied
GB Bank as usual solved my self generated problem! They are always there to resolve any issues. Quickly, efficiently and professionally. The staff are extremely polite, friendly but more importantly... See more
Company replied
Company details
Written by the company
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Contact info
United Kingdom
- gbbank.co.uk
4.6
Excellent
137 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My telephone call was handled in a…
My telephone call was handled in a professional manner by the agent, who was understanding patient and most helpful with my queries,everything was sorted to my satisfaction.
10 March 2026
Unprompted review
Reply from GB Bank
Hi Mr Robson
Thanks very much for your 5-star review!
We really appreciate you taking the time to share your experience of our Customer Service team who sorted your queries to your satisfaction.
We are delighted to hear that your telephone call was handled in a professional manner, and our agent was understanding, patient and helpful.
Kind regards
The GB Bank Savings Team
Answered my call quickly and sorted my…
Answered my call quickly and sorted my query efficiently.
9 March 2026
Unprompted review
Reply from GB Bank
Hi Freddy
Thank you for taking the time to leave your 5-star review. We really appreciate it!
We are delighted to hear your call was answered quickly and your query was sorted efficiently.
Kind regards
The GB Bank Savings Team
A very efficient Bank
The phone enquiry was answered promptly and the options were easy to assess. Most importantly, the staff are invariably pleasant, helpful and competent.
6 March 2026
Unprompted review
Reply from GB Bank
Hi
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience and we are delighted to hear you have found our Customer Service team, pleasant, helpful and competent.
We are very happy you have found us to be a very efficient bank.
Kind regards
The GB Bank Savings Team
Very helpful regarding my account
Very helpful regarding my account, I had to call twice, the two customer service people were Rea and Dave, would certainly recommend the bank to other people.
6 March 2026
Unprompted review
Reply from GB Bank
Hi Dawn
Thank you so much for your brilliant 5-star review!
We are delighted to hear that Rea and Dave from our Customer Service team have been very helpful and that you would recommend GB Bank to other people.
Thank you for taking the time to share your experience - we really appreciate it.
Kind regards
The GB Bank Savings Team
Syd was very polite and helpful; answered all my questions.
Syd was very polite and helpful.
5 March 2026
Unprompted review
Reply from GB Bank
Hi John
Thanks very much for your 5-star review!
We really appreciate you taking the time to share your experience and we are delighted to hear that Syd was very polite and helpful. We will ensure your great feedback is passed on.
Kind regards
The GB Bank Savings Team
My heart sinks every time I have to…
My heart sinks every time I have to call a bank. Normally it's a half hour wait with piped music. So I was delighted that my call was answered within a few rings.
Your agent was knowledgeable and friendly and helpful.
I'm impressed!
3 March 2026
Unprompted review
Reply from GB Bank
Hi Carli
Thank you for your fantastic 5-star review, we really appreciate it!
Thank you for taking the time to share your experience of calling our Customer Service team. We are delighted to hear you are impressed with the service and our agent was knowledgeable, friendly and helpful.
Kind regards
The GB Bank Savings Team
Efficient administration
3 March 2026
Unprompted review
Reply from GB Bank
Hi John
Thanks very much for your 5-star review!
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Sid was very polite and helpful
Sid was very polite and helpful. My enquiry was dealt with perfectly.
2 March 2026
Unprompted review
Reply from GB Bank
Hi Joanne
Thanks very much for rating us 5-stars!
We are delighted to hear that your enquiry was dealt with perfectly, and Sid was very polite and helpful. We will ensure your great feedback is passed on.
Kind regards
The GB Bank Savings Team
100% professional
100% professional, both in their approach, courteous yet clear . I always feel supported and confident in discussing anything with GBBank
2 March 2026
Unprompted review
Reply from GB Bank
Hi Terry
Thanks for your brilliant 5-star review!
We really appreciate you taking the time to share your experience, and we are delighted you have found our service to be 100% professional, and you feel supported and confident talking with the Team.
Kind Regards
The GB Bank Savings Team
Great communication and support
25 February 2026
Unprompted review
Reply from GB Bank
Hi Christopher
Thank you for taking the time to leave your 5-star review - we really appreciate it!
We are delighted to hear you have had great communication and support from us.
Kind regards
The GB Bank Savings Team
Very helpful.
24 February 2026
Unprompted review
Reply from GB Bank
Hi Ishfaq
Thank you for taking the time to leave your 5-star review, we really appreciate it!
We are delighted to hear you have found GB Bank very helpful.
Kind regards
The GB Bank Savings Team
I was greeted by Jacob today and…
I was greeted by Jacob today and received answers to my question
Very efficient and helpful and kind
Thank you Jacob to make my day
Xx
24 February 2026
Unprompted review
Reply from GB Bank
Hi Elly
Thank you for your fantastic 5-star review!
We really appreciate you taking the time to share your experience of your call with our Customer Service team. We are delighted to hear that Jacob answered all your questions and was very efficient, helpful and kind.
We will ensure we pass on your great feedback and let Jacob know he made your day!
Kind regards
The GB Bank Savings Team
Spoke to Jacob regarding a query on my…
Spoke to Jacob regarding a query on my account and he was really helpful, polite and he answered all my questions plus great call was answered very quickly
24 February 2026
Unprompted review
Reply from GB Bank
Hi Patricia
Thank you for your brilliant 5-star review!
We are delighted to hear you had a great call with Jacob and he was really helpful and polite.
We really appreciate you taking the time to share your experience and we will ensure your great feedback is passed on to Jacob.
Kind regards
The GB Bank Savings Team
Understanding of agent
Understanding of agent. Clarity of explanation.
23 February 2026
Unprompted review
Reply from GB Bank
Hi Debbie
Thank you for your 5-star review!
We appreciate you taking the time to share your experience and we are delighted to hear that you found our Customer Service team understanding and you got a clear explanation.
Kind regards
The GB Bank Savings Team
Clare was so helpful and patient I was…
Clare was so helpful and patient I was nervous about going for a bank I hadn’t used before but GB bank has been excellent and I would rate them to anyone
19 February 2026
Unprompted review
Reply from GB Bank
Hi Nina
Welcome to GB Bank, we are delighted you have chosen to save with us!
Thank you for taking the time to share your experience with us and for your fantastic 5-star review, rating us excellent.
We are very happy to hear that Clare was helpful, and patient and we will ensure that your kind feedback is passed on.
Kind regards
The GB Bank Savings Team
Brilliant service
Brilliant service. Swags Was most helpful. Thank you
17 February 2026
Unprompted review
Reply from GB Bank
Hi
Thank you for your 5-star review. We really appreciate you taking the time to share your experience and we are delighted to hear you had brilliant service and Swags was most helpful!
We will ensure we pass on your feedback and thanks to Swags.
Kind regards
The GB Bank Savings Team
Easy to run account online
Easy to run account online, great customer service from Mark today.
18 February 2026
Unprompted review
Reply from GB Bank
Hi Ian
Thank you for taking the time to leave your 5-star review - we really appreciate it!
We are delighted to hear you find it easy to run your account online and have had great customer service from Mark. We will ensure we pass on your feedback to Mark.
Kind regards
The GB Bank Savings Team
Great service and very easy access
Able to get through on the phone with any problems and quick easy access to funds and easy website to use
18 February 2026
Unprompted review
Reply from GB Bank
Hi
Thank you for your fantastic 5-star review!
We are delighted to hear you have had great service and found our website easy to use, and also had quick easy access to your funds.
We really appreciate you taking your time to share your experience.
Kind regards
The GB Bank Savings Team
Agent I spoke to was very polite and…
Agent I spoke to was very polite and explained everything and in a very easy easy to understand
17 February 2026
Unprompted review
Reply from GB Bank
Hi Colin
Thanks very much for sharing your experience of our Customer Service team and for rating us 5-stars!
We really appreciate you taking the time to leave your great review.
Kind regards
The GB Bank Savings Team
Answered the phone promptly and…
Answered the phone promptly and resolved my problem very efficiently
16 February 2026
Unprompted review
Reply from GB Bank
Hi David
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience of our Customer Service team, and we are delighted to hear your problem was resolved promptly and very efficiently.
Kind regards
The GB Bank Savings Team
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