GB Bank Reviews 138

Th e lady answering the call was patient and helpful when I transferred money from my nominated account to my new I year fixed-rate bond.
Things take time because of security concerns.

I’ve had reason to verbally communicate with GB Bank twice recently regarding a 1 year fixed bond account I’d opened recently. Once to ask assistance regarding authentication and the second to question the funds arrival and on both occasions they’ve sorted the issue out, reassured me. Great experience so far. Bravo to the team.

Swag was most helpful and talked me through my problems . She was extremely patient and her help was much appreciated.

GB bank are offering very good rates for FRB. I know very little about them, so checked the FSCS website which confirmed their legitimacy and status. I also checked HMRC companies house website.

I opened the account with no problems and made a very small initial transfer to ensure it went through smoothly, which of course it did. Transfers show immediately on the account, the transfer is not delayed until the following day and I received both an email and a text confirming GB Banks acknowledgement of the funds transferred.

A lot of the reviews on Trust Pilot were very negative - my experience shows the complete opposite. I did telephone their number for some information, it was answered promptly and courteously. Jakob could not have been more helpful and patient and gave me all the information required.

I do not understand why other clients should have had such negative experiences if they followed the instruction provided for opening an account.

The accounts (wife's and my own) where set up smoothly. There was a small hitch regarding the transfer of funds which Swag talked me through very efficiently and confirmed whilst on the phone that the funds had arrived safely. Email arrived immediately afterwards to confirm this.

Great bank, slight glitch funding the account, soon sorted out, very efficiently by Sam, she’s a credit to the bank.

Very helpful customer service, guided me through the process very clearly. Happy to have chosen this bank.

I have spent a week trying to open an account. After filling in all details the website said my account had been accepted and gave me a code number. I then get an email saying my identity submissions were incorrect. I spoke with Customer Services, very nice girl told me to send again on email. This I did and again got a message saying they were wrong, stating there was a discrepancy on my name on my driving licence (there isn't) and my bank statement also did not have the correct details on (it does). GB Bank you need to get your act together as you're clearly losing substantial amounts of investments because mine certainly wasn't a small one. 43% of 1 star reviews says it all!! I'm surprised Martin Lewis recommended them on his website.

I opened an account at GB bank I transfered £80,000 but the bank refused the deposit as it didn't come from my nominated acct. Fair enough my mistake, they said the money would be refunded straight away, the next day it wasn't in my account so I phoned my bank and after a lot of enquires they told me it was still with GB bank, I phoned GB bank and they told me some story that it had to be cleared before it could be returned, I asked were my 80K was now and the lady didn't know, so I asked to speak to a manager and was told they would have to call me back and there was a three day wait, so asked to speak to someone senior at the bank and after a 12 minute wait I was put through to customer services after a lot of questions I was able to find out the money was with GB bank but it was their policy to hold it, I asked why and they said it was just their policy. I decided the only way to get satisfaction was to write to their CEO a Mr Mike Says who states that he doesnt think its necessary to divulge his email address, my guess would be that he gets too complaints or he is ashamed of his bank.
Im not sure now if I feel comfortable banking with GB bank

I deposited £15000 into a 1 year bond on 15th July. When I log into the GB banking app tonight (17th) I have a message saying I have no active accounts. So it looks like £15000 has vanished. By way of an update, it would appear that there are issues with the app which is still under development, according to the customer service person I spoke to. Funds are in the account

Based on my experience when talking to two Customer Service Advisers Reah and Sam regarding rates for interest paid monthly on a Fixed Rate Bond, I am 100% going to invest a fairly substantial sum when funds come through any time now.
Well done GB Bank in employing great staff - I promise you it will pay dividends!

I spoke to a representative at GB Bank today with reference to opening a power of attorney account. The phoned was answered immediately and they were polite efficient and friendly in dealing with the opening of an account. Would throughly recommend.

If you have any sense you will not give this bank the time of day and go through the same awfull experience as me, they repeatedly request ID info to open a second account when they had allready acknowledged they recieved it and further more why would you need to send it when you are allready a customer? Very worrying going forward, I need to contact the obudsman immediately.

FOUND THIS BANK VERY HELPFULL SPOKE TO 2. MEMBERS OF STAFF WHICH HELPED ME WITH APPLACATION VERY KIND GB BANK

Excellent customer service, amazingly fast transaction times when transferring money

Very easy to open account, and when needed clarification on a point customer services answered promptly and efficiently. Interest rates are competitive and overall I have no hesitation in recommend them

I am trying to open a 6 month savings bond with GB Bank but after nearly two weeks of trying and getting nowhere I have decided to look elsewhere. I have a large deposit to make and it is costing me £200 per week in lost interest so better set up an account that does not take so long with slightly less interest. After reading the reviews on Trustpilot, I have to agree with the 1* reviews as this was my experience also. It pays to read 1* reviews as these are the most genuine because people mainly only leave reviews after poor experiences. GB Bank had better shape up if they hope to make it in the banking world!!

Their poor customer service quickly became apparent during the application process. I applied for a 2 year bond online. I received a confirmation email to say that a second email would arrive with instructions to upload my ID etc (bank statement, passport and driving licence) as I was told there was a name mismatch with my nominated linked account (I was confused as there was no mismatch - all the name information I supplied was a perfect match). However, that second email never arrived. I phoned up and was told to ignore that information and email my documents instead of using a secure portal. I was also told that the name matching system could be extremely pedantic and sometimes made no sense). Reluctantly, I sent the documents by email but 3 days later I had heard nothing. I phoned again and was told a button just needed to be pressed at the GB Bank end and this would be done shortly. I waited a further 5 days but heard nothing. I phoned again and was told that my application was now in the hands of the Compliance Team. I was told that this team are a law unto themselves when it comes to timescales and there was no guarantee they would complete the security processes before the first deposit deadline (failure to make a deposit within the deadline period would close the account). I ended the call with no idea how long the Compliance Team might take. Fed up, I applied for a 2 year bond with an alternative bank and I was able to have a fully setup account with 10 minutes with no documentation having to be sent in. What a contrast. If the alarm bells are ringing during the application process with regard to abysmal processes and non-existent communication then I was going to take no chances as to what the bank would be like to deal with further down the line. I will not use them again. What a waste of time. If GB Bank's procedures introduce delays into the application process then good, clear communication is all the more important. Their communication was anything but that.

I was blocked from transferring money from my Lloyds account to a savings account with GB Bank and had to discuss with Lloyds fraud department before they would release my money. During this call I was told that Lloyds didn’t recognise the bank otherwise known as clear bank and they suggested it was an unsafe transaction. The fscs site also suggests the bank is not recommended risk. I dropped out at that point, don’t like the risk.